topic Re: Collector crashing when searching feature attributes in ArcGIS Collector Questions

Collector crashing when searching feature attributes

JayForstner — Fri, 08 Aug 2014 16:28:07 GMT

Has anyone had trouble allowing mobile users to search on-premise hosted feature attributes in Collector? When we enable this feature in our web maps, the app will crash on any search done within the app. The same web map is used in Explorer the search function is working as expected.

We are using the iOS version of Collector and connecting to our hosted map services using VPN.

Any thoughts?

Jay Forstner

GIS Coordinator - Rochester Public Utilities

Re: Collector crashing when searching feature attributes

RyanWendt1 — Fri, 20 Feb 2015 14:29:11 GMT

Hi Jay,

I have the same problem and have the same configuration with our users connecting to our hosted map services using VPN. Did you every get a resolution?

Ryan Wendt

GIS Specialist

MMU

Re: Collector crashing when searching feature attributes

JayForstner — Fri, 20 Feb 2015 14:45:10 GMT

Ryan,

No, we are still having that issue. Hopefully fixed in the next iOS release!?!?

On a similar Collector topic, do you guys have any issue updating features? We get a database error VERY often:

Database error: The current version does not support editing (base, consistent, or closed) .

Do you ever see this error? We are using SQL Server 2008 R2 and still on Server 10.1 sp1 for the time being. You? Also, we are using non-versioned feature classes to edit, and they are being edited by multiple users at the same time. Is this similar to your set-up?

I would love to hear about your configuration and set-up, as this has been a MAJOR pain point. We have a support ticket with Esri, but seem to be getting nowhere over the last 2 months or so with them!

Thanks for any feedback,

Jay

Re: Collector crashing when searching feature attributes

RyanWendt1 — Fri, 20 Feb 2015 14:49:43 GMT

Jay,

I don't have any insight for you on that. We are not doing any editing yet. Maybe we can get some answers at MWEUUG next month.

Ryan

Re: Collector crashing when searching feature attributes

JayForstner — Fri, 20 Feb 2015 14:52:22 GMT

Ryan,

If you are not doing any editing, then I would highly recommend using the Explorer app over Collector. It is a lot smoother, and has some great additional functionality.

Jay

Re: Collector crashing when searching feature attributes

RyanWendt1 — Fri, 20 Feb 2015 14:59:22 GMT

Jay,

We are using the Explorer app, but it doesn't support feature attachments right now. ESRI Support has a Bug reported on it. I was checking out Collector b/c it does support feature attachments. So for right now Searching > Viewing Attachments in our case.

Ryan

Re: Collector crashing when searching feature attributes

JayForstner — Fri, 20 Feb 2015 15:07:22 GMT

Ryan,

That is odd. We use feature attachments and are able to view them in Explorer for our inspections.

Are you using iOS or Android? Tablets or phones?

Jay

Re: Collector crashing when searching feature attributes

RyanWendt1 — Fri, 20 Feb 2015 15:27:14 GMT

Jay,

We are using Ipads.

Ryan

Re: Collector crashing when searching feature attributes

JayForstner — Fri, 20 Feb 2015 15:43:23 GMT

Ryan,

We are also using iPads.

Now that I remember, I did have add the features into the web map a specific way. You have to had the feature containing attachments specifically. For example, for our inspection images to work I have to add the specific layer of the rest endpoint:

http://rpuv234/arcgis/rest/services/ElecInspectionImages/MapServer/0

Does that make sense? Give that a try.

Jay

Re: Collector crashing when searching feature attributes

RyanWendt1 — Fri, 20 Feb 2015 15:58:56 GMT

Jay,

Yes that makes sense and initially I had my Transformers added like you show. Then I came across another bug in Explorer where the symbology for all my single phase transformer was set to the same color rather than being unique for each a, b, and c phase. The symbology looks correct in ArcGIS Online app and WAB map, but not when it's viewed through the Explorer app. I am hoping the next Explorer update fixes all these bugs.

Ryan

Re: Collector crashing when searching feature attributes

JayForstner — Fri, 20 Feb 2015 16:04:59 GMT

Ryan,

Did that work for your attachments to add the layers in that way?

Yeah, there definitely are some improvements that could be made to their apps. Overall, we really like Explorer but wish we could edit in there instead of Collector.

We color code and symbolize our transformers based on phase and type as well. Don’t seem to have any issues with the symbology in Explorer with those either:

Jay

Re: Collector crashing when searching feature attributes

RyanWendt1 — Fri, 20 Feb 2015 16:16:03 GMT

Jay,

Yes the attachments work when I add them that way. Attached is what my transformers look like in Explorer and Collector. I might have to consider changing my symbology.

Ryan

Re: Collector crashing when searching feature attributes

JayForstner — Fri, 20 Feb 2015 16:19:23 GMT

That is strange.

Looking forward to the conference! See you there.

Jay

Re: Collector crashing when searching feature attributes

PaulBarker — Fri, 20 Feb 2015 21:06:03 GMT

Jay,

I suspect the problem is that for the layer you are searching , popups have not been enabled in the webmap. Try making sure the popups are turned on, the restart collector , and open the map and try searching. There is a bug logged for this already: NIM103747 if you want to track it. Unfortunately it wont be fixed in 10.3 (coming very soon on iOS) but it is something we're trying to address for the following release.

Paul

Re: Collector crashing when searching feature attributes

JayForstner — Fri, 20 Feb 2015 21:23:17 GMT

Paul,

Pop-ups are enabled on the features that we are searching. That didn't seem to affect the issue, still crashes once we search our own features.

I am looking forward to the new release!

Jay

Re: Collector crashing when searching feature attributes

RichardFisher — Fri, 21 Oct 2016 19:29:33 GMT

Folks - It's 2016 on GISExplorer 10.2 on Android and with pop-ups enabled it crashes on search for attributes.

I did notice on the desktop app that the query for that layer is grayed out but for another service layer it is not.

The layer that is grayed out is an uploaded FC to the server as a FGDB if that matters.

Not too many other clues to go by?

Re: Collector crashing when searching feature attributes

TeresaLieser — Tue, 26 Sep 2017 18:41:37 GMT

Did you guys ever get an answer to this? I'm having the same issue. I just updated to the latest Collector and iOS and it didn't correct things.

Re: Collector crashing when searching feature attributes

TeresaLieser — Tue, 26 Sep 2017 19:16:56 GMT

I figured out that if I had text in the hint box under Web Map Settings then Collector does not crash when trying to search!