topic Re: downloaded map automatically updates when connected in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/downloaded-map-automatically-updates-when/m-p/8745#M108 <HTML><HEAD></HEAD><BODY><P>Hi Heather,</P><P></P><P>Thank you for sharing that information. This sounds like an unlikely scenario because Collector doesn't currently support any type of hybrid workflow where it performs an auto-sync when it detects network connectivity. Collector is either purely online or offline and requires a manual sync to either push or pull edits to online, even if the online and offline maps share the same services.</P><P></P><P>I performed a similar test on my end using iOS and Android and the edits I made to the online map did not get updated automatically in the offline map. I was connected to a stable WiFi network throughout that testing.</P><P></P><P>I have a few questions for you:</P><P>- What OS are they working with?</P><P>- How many times has this happened to them?</P><P>- Can we verify that at no point they might have clicked the 'sync' button?</P><P>- Are they the only user on that device?</P><P>- How much time passed between when the map was downloaded and when they opened it and saw this issue?</P><P>- What version of the app are they using?</P><P>- What type of device are they using?</P><P></P><P>Thank you</P><P>-Kevin</P></BODY></HTML> Thu, 10 Aug 2017 00:09:17 GMT KevinBurke 2017-08-10T00:09:17Z downloaded map automatically updates when connected https://community.esri.com/t5/arcgis-collector-questions/downloaded-map-automatically-updates-when/m-p/8744#M107 <HTML><HEAD></HEAD><BODY><P>Just had a field worker come to me concerned that they were doing something wrong.&nbsp; We had two maps downloaded with the same editable layers.&nbsp; One of the maps was downloaded for offline use in case connection was lost.&nbsp; The other, which made use of a public wms in the map, was not downloaded.&nbsp; As it turned out, connectivity was not a problem during fieldwork, so they started editing the layers on the map that wasn't downloaded.&nbsp; They were alarmed to find that when they switched to the downloaded map, the edits made on the other map automatically showed up.&nbsp; My understanding is that as long as connectivity is available, even downloaded maps will show map updates, until connectivity is lost.&nbsp; </P><P></P><P>Can anyone verify that this is correct?</P></BODY></HTML> Mon, 07 Aug 2017 17:44:35 GMT https://community.esri.com/t5/arcgis-collector-questions/downloaded-map-automatically-updates-when/m-p/8744#M107 HeatherSavage 2017-08-07T17:44:35Z Re: downloaded map automatically updates when connected https://community.esri.com/t5/arcgis-collector-questions/downloaded-map-automatically-updates-when/m-p/8745#M108 <HTML><HEAD></HEAD><BODY><P>Hi Heather,</P><P></P><P>Thank you for sharing that information. This sounds like an unlikely scenario because Collector doesn't currently support any type of hybrid workflow where it performs an auto-sync when it detects network connectivity. Collector is either purely online or offline and requires a manual sync to either push or pull edits to online, even if the online and offline maps share the same services.</P><P></P><P>I performed a similar test on my end using iOS and Android and the edits I made to the online map did not get updated automatically in the offline map. I was connected to a stable WiFi network throughout that testing.</P><P></P><P>I have a few questions for you:</P><P>- What OS are they working with?</P><P>- How many times has this happened to them?</P><P>- Can we verify that at no point they might have clicked the 'sync' button?</P><P>- Are they the only user on that device?</P><P>- How much time passed between when the map was downloaded and when they opened it and saw this issue?</P><P>- What version of the app are they using?</P><P>- What type of device are they using?</P><P></P><P>Thank you</P><P>-Kevin</P></BODY></HTML> Thu, 10 Aug 2017 00:09:17 GMT https://community.esri.com/t5/arcgis-collector-questions/downloaded-map-automatically-updates-when/m-p/8745#M108 KevinBurke 2017-08-10T00:09:17Z