topic Re: Nexus 4 Sync Issue in ArcGIS Collector Questions

Nexus 4 Sync Issue

StaceMaples — Thu, 07 Aug 2014 16:07:58 GMT

I'm having trouble syncing an Android device running Collector. I've got a Feature Service coming out of ArcGIS Server 10.2.2. We're downloading the service, taking it into the field for offline editing and syncing back in the office. I've got 5 N4 units and various other personal devices surveyors are using. This is the only one giving me an issue. The service is using LDAP, so Collector requires signing into AGOL as well as the Service. One thing I'm wondering, does the service need to be synced using the same credentials used to download it? I don't know that that is the issue, but it strikes me a the kind of gotcha I would expect to be causing issues?

Is there a set of things I can typically do to troubleshoot syncing issues? Are there logs I can open on the device?

Stace

Message was edited by: Stacey Maples added attachments

Re: Nexus 4 Sync Issue

RussRoberts — Thu, 07 Aug 2014 16:54:08 GMT

I would recommend you would want to sync back with the account that downloaded the data originally. It could also be sync'ed by the server admin account. For debuging the issue enable debug server logs and try to sync the data back and you should capture the error that comes through.

Re: Nexus 4 Sync Issue

StaceMaples — Thu, 07 Aug 2014 17:04:52 GMT

So, does that mean, "Yes, it MUST be synced with the same user" or , maybe? This has implications for managing hardware and staff on surveys, so a more definitive answer would be helpful.

I've tried syncing with the server admin account with no luck.

Re: Nexus 4 Sync Issue

RussRoberts — Thu, 07 Aug 2014 17:13:56 GMT

What error are you seeing in your debug logs?

Re: Nexus 4 Sync Issue

StaceMaples — Thu, 07 Aug 2014 17:26:56 GMT

There's alot, but no indication of a failure, that I can see. Want me to PM these? Anything sensitive in these logs? You can email me at stacey.maples@yale.edu and I will send the logs.

Re: Nexus 4 Sync Issue

StaceMaples — Fri, 08 Aug 2014 15:07:56 GMT

OK, so any other suggestions for working around this? Logs look fine. Any options for forcing a sync?

Re: Nexus 4 Sync Issue

StaceMaples — Fri, 08 Aug 2014 15:09:27 GMT

Just reiterating that it would be nice to have clarity on this:

"So, does that mean, "Yes, it MUST be synced with the same user" or , maybe? This has implications for managing hardware and staff on surveys, so a more definitive answer would be helpful."

Re: Nexus 4 Sync Issue

RussRoberts — Fri, 08 Aug 2014 16:22:46 GMT

Yes both will work. Also check your output directory on your server right after the sync error occurs and see if the delta file exists.

Re: Nexus 4 Sync Issue

StaceMaples — Fri, 08 Aug 2014 17:43:37 GMT

Nothing shows up in the output directory.

Re: Nexus 4 Sync Issue

StaceMaples — Fri, 08 Aug 2014 19:22:49 GMT

And, by "Both will work" I assume you mean, the User who downloaded the offline map AND the Server Admin should be able to sync the data. The question remains, can anyone ELSE sync the data?

Re: Nexus 4 Sync Issue

RussRoberts — Fri, 08 Aug 2014 20:12:16 GMT

account with admin permissions and the account used to download the data.

Re: Nexus 4 Sync Issue

StaceMaples — Thu, 04 Sep 2014 16:17:47 GMT

Is there any way at all to get around the need for the user who Downloaded the map to Sync the map. Server Admin sync isn't working, either. We've got about 150 records on 3 devices that can't sync and it's not possible to determine who downloaded the offline data because there were ~`150 participants in the survey.