topic Re: Offline Map Areas - Collector in ArcGIS Collector Questions

Offline Map Areas - Collector

Anonymous User — Thu, 20 Dec 2018 16:00:07 GMT

Hello,

I am trying to download two areas for offline use in the new Collector (formally known as Aurora), I have two question regarding this topic.

1. How can I have offline areas downloaded to my device and still use the enter map if I have service and choose to. For example, an Inspector is out in the field visiting a location that was downloaded to the device for use offline, after collecting the inspector moves onto a new location, how can that inspector access the entire map on collector even when there are offline areas downloaded?

2. On AGOL on my computer, in the settings tab for my map used in Collector, In the Offline tab there is a section labeled "Map Areas" the description says that this is where you can create offline areas on the computer and these areas will be pushed out to the devices using the map. I have created two areas and waited all night for them to "package". I come to work this morning and open collector on my iPad only to find the two areas are still "generating" on my device. My question is, does this feature actually work? Has anyone else been able to use it?

Thanks

Re: Offline Map Areas - Collector

Kylie — Thu, 20 Dec 2018 16:35:52 GMT

Hi Michael --

1. Collector currently requires maps with offline map areas to be downloaded before they can be used. There isn't a way to work with the connected map while also having downloaded areas on the same device.

2. Yes, this workflow does work. We'd need a bit more detail about the content you are packaging to understand what is going on in your case.

Re: Offline Map Areas - Collector

Anonymous User — Thu, 20 Dec 2018 16:49:39 GMT

Hello Kylie,

I am attempting to package a map with hosted feature layers comprised of points, line, and polygons. There are also two hosted feature layers that are georefereniced pdfs, and finally the ESRi World imagery basemap. The Point, line, and polygon layers for collection have no data. There is a polygon feature with permit boundaries and areas of coal storage but other than that the data is very minimal.

I am aware that the offline areas need to be downloaded before use, but they dont seem to download, whether I try on the ipad or try on my computer. On the computer the areas never "generate' on the device, and on the device the area "fail to download".

Re: Offline Map Areas - Collector

Kylie — Thu, 20 Dec 2018 17:21:51 GMT

Could you share the map and services with the user Collector4ArcGIS?

Re: Offline Map Areas - Collector

Anonymous User — Thu, 20 Dec 2018 17:36:45 GMT

I would be happy to, though I am not sure how to share a map or service

with a individual user outside of my organization.

Re: Offline Map Areas - Collector

Kylie — Thu, 20 Dec 2018 17:41:38 GMT

I should have included more details! You can create a group, share the items, and invite users by name (even users outside your org).

Re: Offline Map Areas - Collector

Anonymous User — Thu, 20 Dec 2018 17:58:21 GMT

Ok great that is easy give me just a second, you should be able to access

it now

Re: Offline Map Areas - Collector

Kylie — Thu, 20 Dec 2018 18:00:40 GMT

What is the name of the group and the map?

Re: Offline Map Areas - Collector

Anonymous User — Thu, 20 Dec 2018 18:04:21 GMT

the group is named ESRI_GroupTEST and the map is named Coal Hollow

Collection Map

Re: Offline Map Areas - Collector

Anonymous User — Thu, 20 Dec 2018 19:24:18 GMT

were you able to take a look at the map?

On Thu, Dec 20, 2018 at 11:04 AM Michael Van Hatten <

Re: Offline Map Areas - Collector

Kylie — Fri, 01 Feb 2019 23:29:45 GMT

Apologies on the delay Michael! I didn't get to take a look at it earlier, and it looks like the map and group are no longer shared. Are you still experiencing this issue?

Re: Offline Map Areas - Collector

JessicaAdinolfi — Tue, 12 Feb 2019 00:53:42 GMT

Since this thread is still active, I am going to share that I am having the same issue as Michael with the Map Area packaging (AGOL) and map generating (Collector) taking forever/not working. I too left my computer and iPad for several hours only to see no progress made. I have done this once before and it did work, so I know it can be done. The only difference between this time - not working- and last time - worked, is I added a duplicate layer to be able to search by multiple attributes in a feature layer. This is a whole different issue that seems like it could be improved to avoid this somewhat messy workaround. Any guidance on getting map areas to be generated and available for download is appreciated.

Thank you!

Re: Offline Map Areas - Collector

PeteCrosier — Tue, 12 Feb 2019 10:23:36 GMT

Have your tried removing the duplicate layer and retesting? Duplicate layers weren't supported offline in classic Collector so Aurora may have the same issue.

Re: Offline Map Areas - Collector

JessicaAdinolfi — Wed, 13 Feb 2019 00:06:41 GMT

Yes. I removed one copy of the layer, and it packaged and downloaded just fine. So now I have two downloaded maps with the same layer but with a different search attribute to be able to have both available. I am hoping they will change this in the future, because it seems like a silly limitation to me. Thanks for the info on Classic, I guess duplicate layers are still not supported.

Re: Offline Map Areas - Collector

SimonJackson — Thu, 19 Sep 2019 08:31:22 GMT

I am encountering this issue with 10.7.1 and new version of Collector.

Re: Offline Map Areas - Collector

JacquieKovarik — Fri, 11 Oct 2019 13:41:23 GMT

I'm unable to download offline maps in Collector Classic (the app just crashes every time I try to download). In the "new" Collector, no matter which basemap I specify in my AGOL map, the resulting download is always the streets basemap, with some of the layers not appearing even though they display in the layer list. Seems like there are bugs in both versions, and we are unable to successfuly use either Classic or "new" Collector for field data collection at the moment.

Kylie Donia, do you have any updates or can you share with this strand, or other posts you can link to for further answers/discussion?

T‌hank you!

Re: Offline Map Areas - Collector

Kylie — Fri, 11 Oct 2019 16:19:09 GMT

Hi Jacquie! I haven't seen the behavior you mention where you are getting the streets basemap no matter what basemap you use in your map. Could you share the map with me where you are seeing that, and I'll see what I can learn for the new Collector? The easiest way is to share the map and layers with a group, invite user "Collector4ArcGIS" to the group, and post in this thread the name of that group and map so I know where to look.

As to the issues you are having in Classic, is that with the same map, or a different one? Is this all maps you try?

Re: Offline Map Areas - Collector

JacquieKovarik — Fri, 11 Oct 2019 16:55:03 GMT

Hi Kylie Donia‌,

I've shared the map and layers with you in a group on our organizational AGOL site. Please let me know if you find any issues with the configuration.

Thanks,

Jacquie

Re: Offline Map Areas - Collector

JacquieKovarik — Fri, 11 Oct 2019 16:55:48 GMT

Sorry, group name is "Test Esri".

Re: Offline Map Areas - Collector

Kylie — Fri, 11 Oct 2019 17:14:44 GMT

Thanks! I'll take a look. Map is "Fargo Moorhead - Alignment", correct?