topic Cannot zoom in/out when using Default Basemap in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/cannot-zoom-in-out-when-using-default-basemap/m-p/614331#M10510 <HTML><HEAD></HEAD><BODY><P>Classic Collector v18.0.3</P><P>Phone: Samsung Galaxy S8 Model# SM-695OU vREV1.0</P><P>Multiple users reporting issues when opening Collector using Default Basemap on same phone model. If users change Basemap, functionality works.</P></BODY></HTML> Mon, 04 Mar 2019 18:41:36 GMT CarlHolt1 2019-03-04T18:41:36Z Cannot zoom in/out when using Default Basemap https://community.esri.com/t5/arcgis-collector-questions/cannot-zoom-in-out-when-using-default-basemap/m-p/614331#M10510 <HTML><HEAD></HEAD><BODY><P>Classic Collector v18.0.3</P><P>Phone: Samsung Galaxy S8 Model# SM-695OU vREV1.0</P><P>Multiple users reporting issues when opening Collector using Default Basemap on same phone model. If users change Basemap, functionality works.</P></BODY></HTML> Mon, 04 Mar 2019 18:41:36 GMT https://community.esri.com/t5/arcgis-collector-questions/cannot-zoom-in-out-when-using-default-basemap/m-p/614331#M10510 CarlHolt1 2019-03-04T18:41:36Z Re: Cannot zoom in/out when using Default Basemap https://community.esri.com/t5/arcgis-collector-questions/cannot-zoom-in-out-when-using-default-basemap/m-p/614332#M10511 <HTML><HEAD></HEAD><BODY><P>Hey Carl,</P><P></P><UL><LI>Are you web maps hosted in ArcGIS Online or Portal?</LI><LI>Are you taking the web maps offline or using them online?</LI><LI>Do you see this issue with all of your organization's web maps?</LI><LI>Can you test and see if this occurs on Collector for Windows?<UL><LI><A class="link-titled" href="https://www.microsoft.com/en-us/p/collector-for-arcgis/9wzdncrdg7lk?activetab=pivot:overviewtab" title="https://www.microsoft.com/en-us/p/collector-for-arcgis/9wzdncrdg7lk?activetab=pivot:overviewtab">https://www.microsoft.com/en-us/p/collector-for-arcgis/9wzdncrdg7lk?activetab=pivot:overviewtab</A>&nbsp;</LI></UL></LI></UL><P></P><P>Thanks,</P><P>Josh</P></BODY></HTML> Tue, 05 Mar 2019 15:21:24 GMT https://community.esri.com/t5/arcgis-collector-questions/cannot-zoom-in-out-when-using-default-basemap/m-p/614332#M10511 GeoJosh 2019-03-05T15:21:24Z