topic Re: Untrusted host error message - Android Collector for ArcGIS in ArcGIS Collector Questions

Untrusted host error message - Android Collector for ArcGIS

SteveTaylor6 — Thu, 02 Jul 2020 08:07:42 GMT

Some of our Rangers are getting an untrusted host error message (see attached). And if you select trust it just throws up the error message again. You can flick the app out and on most occasions it opens again and works fine.

Running Android 10 with latest updates on a Samsung S20+ and latest Collector for ArcGIS 20.2.1 Build 2956.

Any ideas what is going on?

Re: Untrusted host error message - Android Collector for ArcGIS

MiaogengZhang — Thu, 02 Jul 2020 17:04:32 GMT

Do you use bluetooth device with Samsung S20+? Connection state change can potentially trigger this. One thing we are aware of is bluetooth keyboard.

Re: Untrusted host error message - Android Collector for ArcGIS

SteveTaylor6 — Thu, 02 Jul 2020 21:47:35 GMT

Hello Miaogeng

The problem is occurring in the field on the mobile device away from any other bluetooth devices.

Re: Untrusted host error message - Android Collector for ArcGIS

SteveTaylor6 — Thu, 09 Jul 2020 22:11:52 GMT

Derek Law‌ Colin Lawrence‌ - see above

Re: Untrusted host error message - Android Collector for ArcGIS

NathanSteeves1 — Sat, 08 Aug 2020 18:57:48 GMT

I am getting the same message with a Samsung Tablet Active2. Just started happening today after weeks with no issues. I re-installed Collector and it seems to have gone away.

Re: Untrusted host error message - Android Collector for ArcGIS

BrettHowland — Sat, 15 Aug 2020 04:10:01 GMT

I am getting this error repeatedly when in low reception areas and it is making Collector unusable. Can I solution be provided urgently? Note this appears to be an issue of the new Collector version and not the user.

Re: Untrusted host error message - Android Collector for ArcGIS

SteveTaylor6 — Sat, 15 Aug 2020 22:34:52 GMT

Three ways to deal with.

1) Ignore it by flicking out app and reopen app

2) If 1) does not work uninstall and reinstall app.

3) If still an issue set up off line maps and use off line

Just tested two devices and could not get the error, but I do understand it is one of those intermittent issues.

Re: Untrusted host error message - Android Collector for ArcGIS

TylerLarson — Wed, 09 Sep 2020 16:48:27 GMT

This is happening with offline mode as well.

When using a map in Collector version 20.2 on an Android tablet (Samsung Tab S2) I intermittently get the following error.

Untrusted Host
https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer
This server could not prove itself; its security certificate is not trusted by your OS. Would you like to continue anyway?

To close the error I have to tell it to trust it about 20 times. Then a few minutes later the error will pop up again. I also got this error on my Motorola phone on Android 10. Some of my students also get the error with this map.

Re: Untrusted host error message - Android Collector for ArcGIS

MiaogengZhang — Fri, 11 Sep 2020 00:32:14 GMT

Tyler, you mentioned it happened at offline mode too. Is the basemap link at untrusted hosted message the same as basemap used at offline map?

Re: Untrusted host error message - Android Collector for ArcGIS

TylerLarson — Fri, 11 Sep 2020 14:54:23 GMT

Correct, the world topo map.

Re: Untrusted host error message - Android Collector for ArcGIS

ClintonBallandis1 — Wed, 30 Sep 2020 02:23:49 GMT

Hi,

Some of our field staff are also experiencing this 'untrusted host error' when using the latest version of collector on Android devices.

The error message is specifically "Untrusted Host https://services2.arcgis.com/......... This server could not prove itself; its security certificate is not trusted by your OS. Would you like to continue anyway?

The current work around is to have users log out of Collector and log back in.

I've just suggested that field staff uninstall / reinstall collector as per some of the suggestions above to see if this resolves the issue

ESRI is there an official solution for this problem yet?

Thanks,

Clinton

Re: Untrusted host error message - Android Collector for ArcGIS

BrettHowland — Fri, 02 Oct 2020 00:06:25 GMT

This remains a constant problem. I have yet to see ESRI post a solution or provide advice to help. Please address this issue as it is making Collector unusable in situations where reception is poor.

Cheers

Brett

Re: Untrusted host error message - Android Collector for ArcGIS

SteveTaylor6 — Fri, 02 Oct 2020 00:45:41 GMT

Yes issue has remerged for some of our Android phone users. ArcGIS Collector app 20.2.1 on Android 10.

I have asked ACT Government GIS staff to lodge it with esri as an urgent job. Good idea if you lodge a complaint too via esri's helpline.

Re: Untrusted host error message - Android Collector for ArcGIS

SharonFitzpatrick — Mon, 19 Oct 2020 13:30:40 GMT

We are experiencing the same issue for a few users - same advice - log out and back in and if all else fails uninstall and reinstall the app - it is by no means ideal as coverage can be poor in some of our areas.

@ERSI - is there a resolution to this - appears to be ongoing sometime now

Re: Untrusted host error message - Android Collector for ArcGIS

LarsEngelsby_Mosbech — Fri, 23 Oct 2020 06:35:25 GMT

Hi,
We are seeing the same thing. Problem only occurs on Android devices (not iOS).
We suspected our MDM solution to be the root cause, but we can see that it also occurs on Android devices without MDM.
We have +60 users that are facing this problem and its a showstopper for them. @Esri Please pay attention to this..

Re: Untrusted host error message - Android Collector for ArcGIS

LarsEngelsby_Mosbech — Fri, 23 Oct 2020 06:36:52 GMT

Miaogeng Zhang‌ you looked at this back in september, was there any solutions back then?

Re: Untrusted host error message - Android Collector for ArcGIS

SteveTaylor6 — Fri, 23 Oct 2020 06:47:16 GMT

Yes - we are getting the same problem occasionally as well on Android only. Our GIS officer tried raising it with @Esri help desk as a bug but was told it was a problem with the Android system, which is not a helpful answer. It is clearly a bug with ArcGIS Collector app on Android. Happens on the latest phones and latest Android system as well. Miaogeng Zhang‌ esri dev‌ Help Desk Colin Lawrence‌ arcgis collector Collector for ArcGIS‌ #Collector_bug‌

Re: Untrusted host error message - Android Collector for ArcGIS

LarsEngelsby_Mosbech — Fri, 23 Oct 2020 06:50:24 GMT

Thanks Steve,
We will try to escalate it as well.

Re: Untrusted host error message - Android Collector for ArcGIS

JohnLandeborg1 — Tue, 03 Nov 2020 10:25:47 GMT

I have made a @Esri premium support request and had it ongoing for months. @Esri have not yet recognised the issue as a bug. @Esri support is not able to reproduce the issue and refere me and the customer to this thread.
The fieldworker who have the issue, a customer to Metria and Esri is now very tired of all question and actions.
I understand that the issue is hard to reproduce but if some Estri staff have the issue a bug request should be made urgent!

Re: Untrusted host error message - Android Collector for ArcGIS

SteveTaylor6 — Tue, 03 Nov 2020 11:38:48 GMT

The same bug used to occur on the Apple version of the new Collector app, when it was first released. An update fixed it so someone in Esri knows how to fix this bug.

Maybe a solution is that ESRI staff start using Collector app in the field on daily basis, on-line and off-line. In this way there is more likelihood that they will see these intermittent bugs.