topic Re: Disconnected Editing Sync Error in ArcGIS Collector Questions

Disconnected Editing Sync Error

BrianVillers — Wed, 19 Mar 2014 13:12:36 GMT

Thrilled with the new offline editing capabilities provided by ESRI. I have been testing out these new features and they have been generally working fairly well; however, this morning when I perform syncronization the following error displays... Sync Error: An error occurred while synchronizing edits. Empty username/password.

[ATTACH=CONFIG]32305[/ATTACH]

Any tips or info would be greatly appreciated. Thanks in advance.

- Brian

Re: Disconnected Editing Sync Error

RussRoberts — Wed, 19 Mar 2014 15:24:21 GMT

Are you using a hosted service or an ArcGIS Server service? If you are using an ArcGIS Server service what is the security type you are using on the service?

Thanks
Russ

Re: Disconnected Editing Sync Error

BrianVillers — Wed, 19 Mar 2014 15:34:35 GMT

I am currently using a hosted service. Currently I am now able to sync the changes no problem; however, this problem occurs randomly from time to time.

Thanks,
Brian

Re: Disconnected Editing Sync Error

RussRoberts — Wed, 19 Mar 2014 15:51:08 GMT

I will keep an eye on this issue and see if I can repro it. Are you using an AGOL org that has SSL enabled? Do you know roughly how long after you load the app are you doing the syncs?

Thanks
Russ

Re: Disconnected Editing Sync Error

ShaenSomerlot — Wed, 19 Mar 2014 18:25:45 GMT

Testing the new collector out today for the first time. Been waiting real patiently for this as we need it badly. Everything is working flawlessly up until the time to sync. Using strict hosted services as of now. Been getting an array of errors with no successful syncs.

Errors range from
Server timeout
No internet connection detected - was on strong wifi and in range of Verizon LTE
AND
The most common error simply says ----operation rolled back.

Re: Disconnected Editing Sync Error

ShaenSomerlot — Wed, 19 Mar 2014 18:29:11 GMT

Testing the new collector out today for the first time. Been waiting real patiently for this as we need it badly. Everything is working flawlessly up until the time to sync. Using strictly hosted services as of now. Been getting an array of errors with no successful syncs.

Errors range from
Server timeout
No internet connection detected - was on strong wifi and in range of Verizon LTE
AND
The most common error simply says ----operation rolled back.

Re: Disconnected Editing Sync Error

RussRoberts — Wed, 19 Mar 2014 18:40:38 GMT

@s_me_too
are you seeing this roll back error message each time you try to sync?

Update*
Does your service have any required fields?

Russ

Re: Disconnected Editing Sync Error

ShaenSomerlot — Thu, 20 Mar 2014 10:41:23 GMT

@s_me_too
are you seeing this roll back error message each time you try to sync?

Update*
Does your service have any required fields?

Russ

I am seeing it each time I attempted to sync. The other errors happened during the first attempts and since then it has been the roll back error.

I do have required fields but they have been completed in for the newly collected offline data.

Re: Disconnected Editing Sync Error

NilsBabel — Mon, 24 Mar 2014 18:55:01 GMT

@s_me_too
are you seeing this roll back error message each time you try to sync?

Update*
Does your service have any required fields?

Russ

I'm getting this error as well. Most of the time I get the roll back message but sometimes I get a message that says invalid token.
[<]. When I try to add features in regular mode (using a regular map that i did not download) I get an error when I try and submit the feature. I'm using the collector for iPad on a cellular connection. I have some required fields and attachments.

Any ideas?

Re: Disconnected Editing Sync Error

RussRoberts — Mon, 24 Mar 2014 19:07:34 GMT

We do have an issue with required fields are working on a fix and could be the reason why you are seeing the rollback message that the service is sending the app when you are trying to sync. How long after the data was downloaded and collected did you try to sync your edits?

Thanks
Russ

Re: Disconnected Editing Sync Error

NilsBabel — Mon, 24 Mar 2014 19:09:27 GMT

We do have an issue with required fields are working on a fix and could be the reason why you are seeing the rollback message that the service is sending the app when you are trying to sync. How long after the data was downloaded and collected did you try to sync your edits?

Thanks
Russ

I'm just testing the app, so only minutes between downloading, collecting, and syncing.

Re: Disconnected Editing Sync Error

NilsBabel — Mon, 24 Mar 2014 20:13:39 GMT

I just removed my required fields and now the app syncs. Thanks very much. One more quick question: do all the layers in your web map have to be compatible feature layers for disconnected editing? If I add other map services to my web map it says I can't offline mode.

Thanks.

Re: Disconnected Editing Sync Error

RussRoberts — Mon, 24 Mar 2014 21:55:42 GMT

yes right now to have a map available for offline you need to have all layers supporting sync and/or export.

Russ

Re: Disconnected Editing Sync Error

NilsBabel — Tue, 25 Mar 2014 12:25:15 GMT

yes right now to have a map available for offline you need to have all layers supporting sync and/or export.

Russ

Thanks Russ, any plans on adding that for a future release? I really need to add other reference layers to my map that aren't editable feature services.

Re: Disconnected Editing Sync Error

MatPeck — Thu, 17 Apr 2014 12:49:15 GMT

Hello,

I have also encountered the same sync issue as the OP - the error message states "Empty username/password." I'm logged in, obviously as I can get to the map.

I�??ve force closed the app, reset the ipad, etc. and it still does it. I'm using Hosted Services. What fixed it for you?

Thanks

- Mat

*edit*

I just added a feature to another (different) offline map, and was able to sync successfully.

Re: Disconnected Editing Sync Error

RussRoberts — Thu, 17 Apr 2014 15:18:49 GMT

This issue has been fixed in the upcoming 10.2.3 update of the Collector app. Can you try signing out and signing back in and trying to sync those edits? We keep track of the edits in the database so signing out wont lose any of your unsynced edits.

Thanks
Russ

Re: Disconnected Editing Sync Error

MatPeck — Thu, 17 Apr 2014 15:43:36 GMT

This issue has been fixed in the upcoming 10.2.3 update of the Collector app. Can you try signing out and signing back in and trying to sync those edits? We keep track of the edits in the database so signing out wont lose any of your unsynced edits.

Thanks
Russ

Unfortunately signing out and signing back in again did not fix the issue.

Re: Disconnected Editing Sync Error

RussRoberts — Thu, 17 Apr 2014 15:57:18 GMT

Here is a work around that should work;
1) in AGOL create a copy of the map that is showing the error - So just open up the map causing the issue and do Save As - MapName-Copy
2) Refresh map gallery in collector to pull down this new map
3) Open up the MapName-Copy in a connected mode
4) Exit map and go to the map with unsynced edits and tap the sync icon

This should create that username/pwd that you need for syncing the edits back.
Let me know if this works for you
Russ

Re: Disconnected Editing Sync Error

MatPeck — Thu, 17 Apr 2014 17:25:35 GMT

Here is a work around that should work;
1) in AGOL create a copy of the map that is showing the error - So just open up the map causing the issue and do Save As - MapName-Copy
2) Refresh map gallery in collector to pull down this new map
3) Open up the MapName-Copy in a connected mode
4) Exit map and go to the map with unsynced edits and tap the sync icon

This should create that username/pwd that you need for syncing the edits back.
Let me know if this works for you
Russ

Alright, I did that and now it gives me the "Unable to sync replica" message like another post displayed.

Mine says "No permission to sync replica"

Re: Disconnected Editing Sync Error

MatPeck — Thu, 17 Apr 2014 17:40:38 GMT

My 41 new features are now showing up in AGOL (browser), even though I was still getting Sync Errors in the app.

The �??Copy�?� method might have been what fixed it (see thread response from Russ Roberts) and then I also unchecked the �??editor tracking�?� per another thread:

http://forums.arcgis.com/threads/104850-Sync-errors-with-Collector-offline?p=377873&viewfull=1#post377873