topic Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted. in ArcGIS Collector Questions

Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

JeffersonJacobs — Wed, 11 Mar 2015 16:21:52 GMT

When I collect a point and hit submit, it saves it to the device, but then closes collector. I have to re-open collector and re-open the map to collect each new point.

any suggestions?

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RussRoberts — Fri, 13 Mar 2015 19:50:03 GMT

Can you share your map and service with Collector4ArcGIS and i'll check it out.

Thanks

Russ

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RickChubb — Fri, 13 Mar 2015 19:55:22 GMT

OK, I just sent you an invitation to our group. The map is called AGM Trapping Demo.

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RussRoberts — Mon, 16 Mar 2015 16:06:12 GMT

Thanks Rick, I can reproduce your issue and we are looking into it. Please keep the map and service up while we are looking into the issue.

Thanks!

Russ

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RickChubb — Mon, 16 Mar 2015 16:10:15 GMT

Will do. Thank you for the help!

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

JeffersonJacobs — Mon, 16 Mar 2015 18:19:15 GMT

Hi Russ,

Cool thanks. I created a group:

Here is the Link

http://arcg.is/1BK4OfA

hopefully that works.

Thanks,

Jefferson

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RussRoberts — Mon, 16 Mar 2015 18:26:45 GMT

Can you invite Collector4ArcGIS into that group, I cannot access it from the link provided.

Thanks

Russ

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

JeffersonJacobs — Mon, 16 Mar 2015 18:31:15 GMT

of course, sorry to have skipped that step.

Thanks again,

Jefferson

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RussRoberts — Mon, 16 Mar 2015 18:51:43 GMT

@ Jefferson, I could not reproduce your issue. I created a version of the map with the service and I shared it back with the group you created and I did not see any issues with the map offline and submitting and editing features.

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

JeffersonJacobs — Mon, 16 Mar 2015 18:55:51 GMT

Great! I will try it again and see if I can reproduce it.

Thanks!

Jefferson

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

JeffersonJacobs — Wed, 18 Mar 2015 05:15:10 GMT

HI Russell,

I tried some various things, and it seems to not shut down when I take a

point when I am connected with wifi, but once I download the map to ipad,

and then collect a point it shuts down once I submit (even if I am still

connected to wifi.) When you tried to replicate the issue, did you

download the map to the device and then take a test point/submit? Is this

the same issue that Rick Chub was having?

I have tested this with all four of our ipads and it happens with all four

now.

Thanks,

Jefferson

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RussRoberts — Wed, 18 Mar 2015 16:10:18 GMT

Yup i tried this on my iPad mini in connected and disconnected mode and I can collect points and submit them without any crashes.

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

JeffersonJacobs — Wed, 18 Mar 2015 20:26:47 GMT

Hi Russell,

On further examination I see that when I use a tiled map package is when it

crashes. The test map you used doesn't have any tiled layers: additional

test maps that I have made without tiled layers also do not crash when data

is saved offline. Would you mind trying it again with a tiled package? I

will keep testing here with various iterations of tiles.

Jefferson

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RussRoberts — Wed, 18 Mar 2015 20:52:23 GMT

What projection is your tiled layer in? If its possible for you to share that tpk to the group I can download the tpk and try to reproduce it there. If you do upload that tpk to share it to the group make sure you do not enable generate tiles and create a hosted tiled service with the tpk.

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RickChubb — Thu, 19 Mar 2015 18:04:13 GMT

Russ,

My original feature layer and tile package were WGS84. I created new versions using Web Mercator and now everything works well. Is that a known limitation for iOS 10.3?

I was able to use WGS84 layers with version 10.2.7 on iOS. Also, my Android phone with 10.3 has no problem with the WGS84 layers.

Rick

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

DougMcCabe1 — Thu, 19 Mar 2015 18:08:14 GMT

Hello, I am having the same problem, I created a tile package for an offline map and used itunes to side load it in. When I am online there are no problems but if I go offline and try to save a new feature Collector will save the feature to the device, then close. I have tested the same map and tile package on an android device, there were no problems saving features offline, collector stayed open. Is there something wrong with my tile package or is this an iOS issue?

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

DougMcCabe1 — Thu, 19 Mar 2015 19:30:16 GMT

I think I have a solution at least for my project. The feature layers in my map were using Maryland state plane projection and the tile package was web Mercator. I changed the feature layers to a Web Mercator projection and the map works offline now, no more closing when I save a point.

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

RussRoberts — Thu, 19 Mar 2015 20:56:22 GMT

I tried this one out with a WGS 84 BM sideloaded, along with feature layers in WGS 84 and in Maryland SP on top of the Web Merc, WGS 84 basemaps and I couldn't reproduce any crashes when I would submit a feature.

If you can share me the maps that are crashing for you I can check them out.

Russ

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

AnthonyMaslowicz1 — Wed, 25 Mar 2015 01:01:31 GMT

I'm having the same issue here in Arizona. Data is being collected just fine on v.10.2.7 & we are having shutdown issues with 10.3 (same maps). We are using I-Pads in a disconnected environment.

Re: Collector shuts down on ipad ios 10.3 when I submit a location. has to be restarted.

NathanielClement1 — Mon, 30 Mar 2015 17:15:05 GMT

I'm getting the same issue. I've removed the offending layers - its Imagery based - and don't have the problem of it shutting down. I rebuilt the service and made sure all of the imagery datasets are WMAS then loaded it from our AGS server and added it back to the map but it again closes/crashes. Is there going to be a fix for this in the next patch? Imagery is kind of important for our Collector program.