topic Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T in ArcGIS CityEngine Questions

CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

AaronHosford1 — Wed, 28 Nov 2012 15:09:50 GMT

I installed the trial version on my laptop, windows 7 64 bit, and ran the authorization wizard. Now when i open ArcGIS admin it says it is installed and authorized. When i run the program it says CityEngine is not authorized for use and tells me to run the authorization process again.

Any help would be greatly appreciated.

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

MatthiasBuehler1 — Thu, 29 Nov 2012 08:34:03 GMT

Hey there !

Do you have by chance ArcGIS 10.0 also installed on your system ?

Let me know ..

Matt

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

MatthiasBuehler1 — Wed, 12 Dec 2012 11:35:13 GMT

This thread may help you :
http://forums.arcgis.com/threads/72636-Esri-CityEngine-2012.1-Software-Authorization-Patch-available

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

NicoleHanson — Thu, 27 Dec 2012 19:48:29 GMT

I am having this same issue. I have installed the patch, and I have 10.0. It still doesn't work.

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

MatthiasBuehler1 — Fri, 28 Dec 2012 09:48:45 GMT

Hi !

Did you also set the -Dagol switch, as described here :
http://forums.arcgis.com/threads/68004-Trouble-starting-version-2012

?

Let me know ..

Matt

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

NicoleHanson — Fri, 28 Dec 2012 12:12:55 GMT

It's still not letting me authorize CityEngine. I did add that line.

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

MatthiasBuehler1 — Thu, 03 Jan 2013 11:17:00 GMT

Hey Nicole !

Happy 2013 ! 🙂

Are you located in the U.S. ?
If so, please try calling the Esri Technical Support number you see here at the very bottom :
http://support.esri.com/en/downloads/patches-servicepacks/view/productid/186/metaid/1929

If you're not in the U.S., let me know and I'll try to organize someone who can help you.

Let me know ..

Matt

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

NicoleHanson — Thu, 03 Jan 2013 18:33:06 GMT

Hi Matt-

Yes, I'm in the US. I currently have a concurrent license for Desktop. My IT guy has been talking to ESRI tech support to get a concurrent license for the trial.

Thanks for your help.
Nicole

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

RobertCervellione — Thu, 07 Feb 2013 13:18:21 GMT

i am having the same issue. the i have a trial license, it is activated, but when i go to open the software it says its not activated. i do not have any other ersi software on the machine the trial is on. i also tried the license patch but still no luck

[ATTACH=CONFIG]21547[/ATTACH]

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

MatthiasBuehler1 — Mon, 11 Feb 2013 07:03:58 GMT

Hi !

I've contacted Esri and somebody in their ranks will come and help you out !

Cheers !

Matt

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

Anonymous User — Mon, 04 Mar 2013 23:20:58 GMT

I also have exactly the same problem as cerverds. I have tried numerous installs on 2 PCs (one 64bit, the other 32 bit), done reboots, added -Dagol, installed the patch and even deleted Desktop 10.1 and still get the same error as cerverds. The Lic Manager says it's authorised for Advanced Single Use but it will not run. Am I missing something very simple here.

Cheers

Rossco

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

MatthiasBuehler1 — Tue, 05 Mar 2013 07:07:53 GMT

Hi.

I guess it's best you contact support@esri.com.

Matt

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

Niels_van_der_Vaart — Mon, 11 Mar 2013 07:07:50 GMT

Matt's right, in case of CityEngine 2012 licensing issues your best bet may be to contact Esri Tech Support.

I have seen one case in which the user had to copy and paste the esriLicense.config file to the following location: C: drive > Users > user_profile. After doing so, CityEngine recognized it was activated. We found this out by starting process monitor to track what files CityEngine was looking for at start-up.

By the way, if you're outside the US, please contact your local Esri distributor's tech support.

Re: CITYENGINE 2012 AUTHORIZED THEN SAYS IT ISN'T

Niels_van_der_Vaart — Tue, 12 Mar 2013 14:38:49 GMT

Hi All,

Today, I ran into this issue again and it had to do with a roaming user profile. CityEngine was looking for the file esriLicense.config on the P: drive (the user profile on the network), but after authorization, this file was created on the c:\ drive. We used Process Monitor to find out where CityEngine was looking for this file. After moving the file to P: CityEngine worked as expected.

Cheers, Niels