topic Re: Install 2013 over 2012 issue in ArcGIS CityEngine Questions

Install 2013 over 2012 issue

JeremyJurick — Fri, 03 Jan 2014 11:59:39 GMT

Hi,

I've recently downloaded and installed CityEngine 2013. I had 2012 already installed. I kept receiving the attached messages.

I tried removing the .CityEngine folder from my user drive. I also removed both 2013 and 2012 from my machine and reinstalled 2013 alone. Still i'm receiving the errors.

Any advice?

Thanks,
Jeremy

Re: Install 2013 over 2012 issue

JeremyJurick — Fri, 03 Jan 2014 16:19:47 GMT

OK, I think this may have something to do with the License Server i was trying to hit. I believe it may be set up for v2012? At least when I enter the one month trial period code for 2013, the software works as it should.

Thanks,
Jeremy

Re: Install 2013 over 2012 issue

Anonymous User — Wed, 08 Jan 2014 19:32:57 GMT

Original User: kgrover

I am having the exact same issue with my 2013 concurrent use license. I get the same error. As you mentionned, I tried a trial license in standalone, and it works fine.

In the ArcGIS administration when pointing to our license server, it shows that we have 2 licenses for 2012-2013 available, but I get the error on opening.

Any ideas??

Kevin

Re: Install 2013 over 2012 issue

Anonymous User — Thu, 09 Jan 2014 08:12:28 GMT

Original User: matthiasbuehler

Hi,

Meanwhile that's a known issue .. sorry for the trouble.

It's on the bug list and shall be resolved asap.

For now, I recommend to switch to single use (nodelocked) license instead of floating.

Ok ?

Matt

Re: Install 2013 over 2012 issue

Anonymous User — Tue, 21 Jan 2014 00:07:47 GMT

Original User: MGLA__NZ

Hi

I appear to be having the same issue. Any ideas when a patch may be available?

Dave

Re: Install 2013 over 2012 issue

TonyAlfredsson — Tue, 21 Jan 2014 05:45:18 GMT

Hi,

We have a client with the same issue, any know workaround yet? Running CE 2013 on a clean machine connected to a concurrent license works just fine for me.

Regards, Tony

Re: Install 2013 over 2012 issue

Anonymous User — Wed, 22 Jan 2014 13:55:26 GMT

Original User: matthiasbuehler

Hi !

Yes, this is a known issue. We're tracking this down as we speak and shall be fixed for the next version.

For now, please use single use ( nodelocked ) licenses, since this occurs only with concurrent ( floating ) licenses.

matt

Re: Install 2013 over 2012 issue

JarmoPeltomäki — Fri, 24 Jan 2014 08:51:52 GMT

Hello!

The same problem. With concurrent license.

We have one concurrent and one single license.
Your solution means that CityEngine can be used only in one workstation?

Jarmo

Re: Install 2013 over 2012 issue

Anonymous User — Fri, 24 Jan 2014 13:12:22 GMT

Original User: ASchwabedal

Hi Jarmo,

as long as the issue still occurs with concurrent licenses the workaround is to authorize node-locked (single use) licenses on your machine(s).
Solution should be to update your license server to v2013 (=> ArcGIS 10.2) which should solve the compatibility issues.

Please contact your local distributor to talk about how to provide all needed users of yours with licenses.

Regards,
Anna

************************
Esri Germany Technical Support

Re: Install 2013 over 2012 issue

JarmoPeltomäki — Mon, 27 Jan 2014 06:59:16 GMT

Is the v2013 License Server available?
The one I downloaded still has files dated May 2013. Looks to be same as for ArcGIS 10.2. I suppose there was no upgrade when ArcGIS 10.2.1 was released.

Jarmo

Re: Install 2013 over 2012 issue

Anonymous User — Tue, 11 Feb 2014 21:14:05 GMT

Original User: kgrover

So our concurrent licensing works now for 2013 (not sure what changed), however, when I open CityEngine it takes 2 concurrent licenses at once, so our second user can't access. Any workaround other than a standalone license??

Kevin

Re: Install 2013 over 2012 issue

MatthiasBuehler1 — Wed, 12 Feb 2014 07:41:11 GMT

Hi Kevin,

That's a known issue. We're working on a service release that should be released shortly.

Matt

Re: Install 2013 over 2012 issue

Anonymous User — Wed, 09 Apr 2014 09:39:59 GMT

Original User: toal

Hi Kevin,

That's a known issue. We're working on a service release that should be released shortly.

Matt

Hi Matt,

Any ETA on the new release, we are getting more and more customers with this issue who only have concurrent licenses.

Re: Install 2013 over 2012 issue

KevinGrover — Wed, 09 Apr 2014 11:09:44 GMT

There was a new release posted on March 17 that addresses this fix. See the post below.

http://forums.arcgis.com/threads/104738-Esri-CityEngine-2013.1-Service-Release-posted-to-Customer-Care-portal

It did fix the licensing issue for us.

Kevin

Re: Install 2013 over 2012 issue

Anonymous User — Wed, 09 Apr 2014 15:01:43 GMT

Original User: matthiasbuehler

Glad it worked ! 🙂

Thanks for reporting !

Re: Install 2013 over 2012 issue

TonyAlfredsson — Thu, 10 Apr 2014 11:25:50 GMT

That's great, thanks for the info!

Re: Install 2013 over 2012 issue

Anonymous User — Thu, 15 May 2014 10:10:30 GMT

Original User: toal

We now see issues with performance after installing the SR. Have anyone else notice this?

Re: Install 2013 over 2012 issue

Anonymous User — Thu, 15 May 2014 14:26:52 GMT

Original User: matthiasbuehler

hi ..

the SR should not be affected by anything speed related. only 2 small things got fixed.

Maybe try creating a new workspace. That's a good thing to do from time to time anyway.

Please stay tuned for CE2014, which should arrive soon.

Matt