city engine crash

gengyihe — Wed, 29 May 2019 03:45:22 GMT

a few days ago,i was still using cityengine and nothing problem occurred.
but now When I open the city engine ,it quit unexpectedly with nothing ,I have installed version2016,2018,2019,they both have this question ,when I open the version2016 and click the scene window, it shows like the picture ,how could I solve this problem?
Thanks a lot

Re: city engine crash

ThomasFuchs — Wed, 29 May 2019 08:32:20 GMT

Thanks for reporting this issue

Could you please provide, the information that comes up when you press the Details>> button?

If CityEngine doesn't start correctly, you can try the following:

deleting the user preferences folder in your user account (on Windows C:\Users\<user>\.CityEngine\20XX.XR.win32.win32.x86_64)
-> This will reset all user information (like Workspace settings, user accounts, ...)
If you are using the "Default Workspace", rename the folder (on Windows C:\Users\<user>\Documents\CityEngine\Default Workspace)
You can later switch back to the renamed workspace or import your projects from there.

For more information on Workspaces and Projects refer: Projects overview—Help | ArcGIS

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city engine crash

Re: city engine crash