topic Re: Esri CityEngine 2012.1 Software Authorization Patch available in ArcGIS CityEngine Questions

Esri CityEngine 2012.1 Software Authorization Patch available

MatthiasBuehler1 — Mon, 03 Dec 2012 10:22:52 GMT

Dear all,

The Esri CityEngine 2012.1 Software Authorization Patch is now live on the support site. The page URL is:

http://support.esri.com/en/downloads/patches-servicepacks/view/productid/186/metaid/1929

Basic Info:

Summary:

This patch addresses a software authorization problem for Esri CityEngine 2012.1 when ArcGIS Desktop 10.0 (any Service Pack level) is also installed on the same machine. Users should install this patch to allow the authorization of Esri CityEngine 2012.1 in this particular scenario.

Introduction

Esri® announces the Esri CityEngine 2012.1 Software Authorization Patch. This patch addresses a software authorization problem for CityEngine 2012.1 when ArcGIS Desktop 10.0 (any Service Pack level) is also installed on the same machine. Users should install this patch to allow the authorization of CityEngine 2012.1 in this particular scenario.

Re: Esri CityEngine 2012.1 Software Authorization Patch available

vipulsoni — Thu, 14 Feb 2013 02:54:47 GMT

Hi,

The software patch does not work for me, I tried it and the installation failed with an error. Finally the solution mentioned in one of the posts (http://forums.arcgis.com/threads/70476-Authorization-issues-with-CityEngine-2012.1)to start the ArcGIS Administrator from the command prompt with a switch �??ver , worked.

The workstation in which I was trying this installation has windows 7 x64 professional with ArcGIS 10.0 DT and Server.

Re: Esri CityEngine 2012.1 Software Authorization Patch available

MatthiasBuehler1 — Thu, 14 Feb 2013 08:03:42 GMT

Hi !

I have forwarded your issue to the according people.

Thanks for reporting !

Glad you have a workaround for now.

Matt

Re: Esri CityEngine 2012.1 Software Authorization Patch available

PeterAdams — Thu, 14 Feb 2013 15:34:16 GMT

Hi,

Please can you confirm you are using the native 64-bit install of CityEngine 2012 or the 32-bit native install on your 64-bit Windows?

Many Thanks,
Peter

Re: Esri CityEngine 2012.1 Software Authorization Patch available

PeterAdams — Thu, 14 Feb 2013 20:56:55 GMT

Vipul,

I am unable to reproduce your error. I have run the patch successfully against both the CityEngine 2012 64-bit and 32-bit native application setups on Windows 7 x64 Enterprise.

More information will be required to identify the problem.

-Peter

Re: Esri CityEngine 2012.1 Software Authorization Patch available

vipulsoni — Wed, 20 Feb 2013 05:24:32 GMT

Hi,

I had downloaded the patch from the esri website and when I run the exe it says the error of incorrect version of the windows 64/32 bit (screenshot above post). My workstation has windows 7 pro x64.

Re: Esri CityEngine 2012.1 Software Authorization Patch available

MatthiasBuehler1 — Thu, 21 Feb 2013 07:44:47 GMT

Hi !

Peter Adams (above ) and his team have tried to reproduce your issue with fresh instances of both win 7 32 bit and 64 bit, but were not able to reproduce your issue. So theoretically, it should work !

Do you have access to an other machine to test the activation ? Sadly, it could be anything .. 😞

Try Tech Support to maybe get more inputs :
Write a mail to support@esri.com

Please let us know..

Sorry for your inconvenience & good luck !!

Re: Esri CityEngine 2012.1 Software Authorization Patch available

vipulsoni — Sun, 24 Feb 2013 02:05:11 GMT

Hi,

No Problem , since i have already installed CE with the administrator command prompt start switch. so no worries.

Thanks a lot 🙂

Re: Esri CityEngine 2012.1 Software Authorization Patch available

MaximSilin — Wed, 27 Mar 2013 19:10:44 GMT

One of the users has experienced an issue where the City Engine 2012.1 was looking for the 'esriLincense.config' file under his roaming user profile (i.e. \\<server>\<profile>\esriLicense.config) - while the file was actually present under the local user profile on C:\. The user is on Win7 64-bit with ArcGIS Desktop 10.1 installed. Could anyone please confirm if the aforementioned patch only fixes the City Engine 2012 authorization issues pertaining to the cases where the ArcGIS 10.0 is installed OR could be used with the 10.1 present on the system, as well?

Thanks,
Max

Re: Esri CityEngine 2012.1 Software Authorization Patch available

sm3 — Thu, 04 Apr 2013 15:42:25 GMT

Good Afternoon All,

Software installed, patch installeed
I was able to successfully activate the license. However, when I launch the applicaiton it just sits there and hangs, please provide any feedback on what I need to do to get this running.

Win 7 64bit
ArchCatalog 9-3-1
ArchCatalog 10

Thanks

Sunny

Re: Esri CityEngine 2012.1 Software Authorization Patch available

sm3 — Thu, 04 Apr 2013 18:01:30 GMT

Good Afternoon All,

Software installed, patch installeed
I was able to successfully activate the license. However, when I launch the applicaiton it just sits there and hangs, please provide any feedback on what I need to do to get this running.

Win 7 64bit
ArchCatalog 9-3-1
ArchCatalog 10

Thanks

Sunny

I was able to get at temporary fix

If you don�??t want to wait for it to connect to ArcGIS Online, here is the workaround:

In the CE installation directory, where the .exe is, open the file called CityEngine.ini in a text editor, add a new line and write : -Dagol

Save the file, restart CE

Please keep in mind that this workaround will not allow you to connect to ArcGIS Online to create web scenes.

Re: Esri CityEngine 2012.1 Software Authorization Patch available

MatthiasBuehler1 — Fri, 05 Apr 2013 09:15:29 GMT

Yep, that is the correct answer. 🙂

Re: Esri CityEngine 2012.1 Software Authorization Patch available

OliverLock — Fri, 17 Jan 2014 01:40:59 GMT

Hi there,

I am having this issue with my Linux Installation using a purchased license of CityEngine. It says it is successfully authorised in the License Manager however comes up with authorisation error upon opening the program.

Could you please direct me as to how I can apply the patch to Linux? I found a Linux fix was documented on the patch website but no links available to download it.

Cheers,

O

Re: Esri CityEngine 2012.1 Software Authorization Patch available

MatthiasBuehler1 — Fri, 17 Jan 2014 15:27:25 GMT

Hi !

Please write to support@esri.com

ok ?

matt

Re: Esri CityEngine 2012.1 Software Authorization Patch available

MichaelVolz — Fri, 17 Jan 2014 15:35:11 GMT

With ESRI Technical Support I needed to install this authorization patch when installing City Engine Basic Single Use on a Win7 64-bit OS where ArcGIS v10.2 Concurrent Use license was also being used.

Re: Esri CityEngine 2012.1 Software Authorization Patch available

MatthiasBuehler1 — Mon, 20 Jan 2014 13:05:33 GMT

Hi...

Can you rephrase your message ? I believe I did not understand what you mean ..

Please let me know .. Thanks !

matt