topic When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise. in ArcGIS CityEngine Questions https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585543#M7908 <HTML><HEAD></HEAD><BODY><P>When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise.</P><P></P><P><IMG alt="Pop-up window when starting CityEngine and ArcGIS Administrator" class="image-1 jive-image j-img-original" src="/legacyfs/online/366418_CityEngine Problem.png" style="width: 620px; height: 622px;" /></P></BODY></HTML> Thu, 10 Aug 2017 07:55:20 GMT JamesMok 2017-08-10T07:55:20Z When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise. https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585543#M7908 <HTML><HEAD></HEAD><BODY><P>When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise.</P><P></P><P><IMG alt="Pop-up window when starting CityEngine and ArcGIS Administrator" class="image-1 jive-image j-img-original" src="/legacyfs/online/366418_CityEngine Problem.png" style="width: 620px; height: 622px;" /></P></BODY></HTML> Thu, 10 Aug 2017 07:55:20 GMT https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585543#M7908 JamesMok 2017-08-10T07:55:20Z Re: When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise. https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585544#M7909 <HTML><HEAD></HEAD><BODY><P>The only reference to that error associated with city engine has to do with windows 8.1 and city engine 2013 quite some years ago.</P><P>has it every worked properly? if it has, what operating system are you using and when did it stop working?</P></BODY></HTML> Thu, 10 Aug 2017 08:05:12 GMT https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585544#M7909 DanPatterson_Retired 2017-08-10T08:05:12Z Re: When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise. https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585545#M7910 <HTML><HEAD></HEAD><BODY><P>I found the error only today when I started up CityEngine but was working properly over the weekend and has been working for the past 2-3 weeks. I am using Windows 10.</P></BODY></HTML> Thu, 10 Aug 2017 08:15:28 GMT https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585545#M7910 JamesMok 2017-08-10T08:15:28Z Re: When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise. https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585546#M7911 <HTML><HEAD></HEAD><BODY><P>Are you using Single Use or Concurrent Use?</P><P>I have found with this error &gt; you need to get a license reset - contact Esri Support or your Distributor.</P><P>Once you have got the license reset &gt; Clear your trusted storage</P><P><A class="link-titled" href="http://support.esri.com/en/technical-article/000011660" title="http://support.esri.com/en/technical-article/000011660">How To: Clear or delete trusted storage for concurrent-use and single-use licenses</A>&nbsp;</P><P></P><P>Then reauthorize the software you should be good to go</P></BODY></HTML> Thu, 10 Aug 2017 08:22:33 GMT https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585546#M7911 JohnPlunkett 2017-08-10T08:22:33Z Re: When starting up CityEngine 2016 a pop message appears saying to repair my license in the ArcGIS Administrator program. However when opening ArcGIS Administrator program the I do not see the option to repair my license. Please advise. https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585547#M7912 <HTML><HEAD></HEAD><BODY><P>A recent update to windows happened this week (Patch Tuesday), so if the software doesn't work, you have little choice but to contact tech support</P></BODY></HTML> Thu, 10 Aug 2017 08:23:29 GMT https://community.esri.com/t5/arcgis-cityengine-questions/when-starting-up-cityengine-2016-a-pop-message/m-p/585547#M7912 DanPatterson_Retired 2017-08-10T08:23:29Z