topic Re: Trouble starting version 2012 in ArcGIS CityEngine Questions

Trouble starting version 2012

GünterDörffel — Sat, 29 Sep 2012 09:21:09 GMT

Hi,
I have just tried to run CE 2012 on a machine that 2011 ran on without any problems. I completely uninstalled 2011. 2012 will show the start screen, ask for the workspace and then freeze - no matter wether in safe mode or normal, as administrator, ... any clues? Anyone experiencing the same behaviour?

Regards
Guenter

Re: Trouble starting version 2012

MatthiasBuehler1 — Sat, 29 Sep 2012 11:10:40 GMT

Hi Guenther !

Written you a mail ..

Re: Trouble starting version 2012

GünterDörffel — Wed, 03 Oct 2012 09:48:46 GMT

Hi back,
after some tests it seems apparent that the reason is a failing attempt of CityEngine to connect to the Internet trough a proxy configuration it does not know yet.

Workaround:

Start CityEngine while without any network connection

Make sure the conncetion can be made without proxy

You can set the proxy in CityEngine once you got it started - though this didnt help in my case.

Regards
Guenter

Re: Trouble starting version 2012

JasonBalmut — Mon, 08 Oct 2012 18:13:15 GMT

I'm going to continue on this thread because the title matched my initial search.

When I try to start CityEngine 2012.1 I get an error message regarding the license file. We're using a concurrent license and have already gone through the authorization process prior to installation. ArcGIS Administrator shows 2 CityEngine Advanced licenses available. The attached screenshot is what I see each time the program is started.

Any ideas on how to resolve this?

Re: Trouble starting version 2012

MatthiasBuehler1 — Tue, 09 Oct 2012 08:16:51 GMT

Hi !

1]
Make sure you add the default port (27000) to your license server address:

27000@myLicenseServer.com

2]
Check the content of the 'esriLicense.config' file. It's located in your user account.

3]
When closing ArcGISAdministrator, make sure the Advanced Concurrent licensing type button is active. Each time you click one of these buttons a new 'esriLicense.config' is written. Thus if you close the tool with the wrong licensing type, it won't work.

Let me know ..

Matt

Re: Trouble starting version 2012

MattFesta — Thu, 18 Oct 2012 18:10:40 GMT

Hello, I am having what is probably the same problem as the OP. I install/authorize fine, but when I go to launch the product, I hang at the splash screen. At first I thought that CityEngine had crashed, but I left the software running in the background and it did eventually start up. However, it literally took 15 minutes or more, so it is understandable that other people would believe the product had crashed or was otherwise not operating correctly and would have killed the process.

I am running the very latest version (2012.1 120913R) and have verified that I meet the hardware and software requirements. My license is a CityEngine Advanced Single Use and I am in a corporate environment (behind firewalls, etc.), so I'm wondering if this is the same issue being reported by the other users in this thread.

Technically, I can still use the software once I've waited out the splash screen, but clearly this is not the intended functionality and is quite cumbersome. It sounds like the problem is probably related to the license/authorization process - what do I need to do to resolve this?

Thanks for your help.

M

Re: Trouble starting version 2012

MatthiasBuehler1 — Fri, 19 Oct 2012 08:58:56 GMT

Hi !

In the CityEngine.ini file which you find in the program's directory, add the following line in a text editor:
-Dagol

This should ignore any ArcGIS Online timeout and start CE immediately, though the AGOL features will be deactivated that way.

Re: Trouble starting version 2012

MattFesta — Fri, 19 Oct 2012 15:59:25 GMT

Hi !

In the CityEngine.ini file which you find in the program's directory, add the following line in a text editor:
-Dagol

This should ignore any ArcGIS Online timeout and start CE immediately, though the AGOL features will be deactivated that way.

Worked perfectly! 🙂 Thank you very much.

Re: Trouble starting version 2012

ziadfilfili — Thu, 01 Nov 2012 12:06:59 GMT

hello Matt,

I have the same problem concerning 2012.1
where can I find the CityEngine.ini exactly ? Because i tried changing the City engine Configuration file, but still nothing changed.

Thanks,

Re: Trouble starting version 2012

MatthiasBuehler1 — Thu, 01 Nov 2012 12:38:30 GMT

hi !

it's where the CityEngine application is installed. application folder.

on windows usually:
C:\Program Files\Esri\CityEngine

Ok ?

(let me know if you're not on windows.)

matt

Re: Trouble starting version 2012

ziadfilfili — Fri, 02 Nov 2012 06:17:35 GMT

Thanks Matt, worked perfectly 🙂

Re: Trouble starting version 2012

HelenYang — Tue, 14 May 2013 01:33:35 GMT

Hi !

In the CityEngine.ini file which you find in the program's directory, add the following line in a text editor:
-Dagol

This should ignore any ArcGIS Online timeout and start CE immediately, though the AGOL features will be deactivated that way.

Hi,

I had the same problem. The CE started after I added the line you specified. After the CE started, I added in the proxy server and port number. Close the application, change back the init file. The application is still hang. I was expecting a prompt window to ask for user name and password for the proxy. nothing happend. Where can I put the user name and password for the proxy server? Our environment requires user name and password for the proxy server.

Could you show me how to configure the proxy from the CE please?

Thanks

Helen

Re: Trouble starting version 2012

MatthiasBuehler1 — Tue, 14 May 2013 12:42:40 GMT

Hi ..

CE 2012 does not support proxy settings yet ( CE 2013 will ).

Thus .. where did you enter them ? 😉

Let me know ..

Matt

Re: Trouble starting version 2012

SercanERHAN1 — Fri, 31 May 2013 06:14:51 GMT

Hi !

In the CityEngine.ini file which you find in the program's directory, add the following line in a text editor:
-Dagol

This should ignore any ArcGIS Online timeout and start CE immediately, though the AGOL features will be deactivated that way.

Also I have the same issue. Both CE and CE(Safe Mode) trying to start but It can't. CE passes the auth. steps but cannot start. -Dagol didin't worked on me.

PS: I'm behind a proxy and using Win8 and it's not listed in supported OSs. (External Nvidia Graphic Card)