topic Re: cityengine is crashing! HELP! in ArcGIS CityEngine Questions

cityengine is crashing! HELP!

MichaelJones9 — Sat, 31 Dec 2011 14:29:26 GMT

Hi guys,

I just installed CityEngine trial. The problem is that when I open CityEngine, it opens for 1-3 seconds and then closes. Then a dialog window appears saying:"An error has occurred, please see the log file."

Now I didn't know exactly what to see in the log file because there are too many words in it. So I attached the log file.

Hope someone can solve my problem 🙂

Thanks.

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Tue, 03 Jan 2012 10:29:58 GMT

hi Michael,

can you post also the system specs like OS, amount of RAM, graphics card model ?

first thing I'd try is update the graphics driver.

let me know ..

kind greetings !

Re: cityengine is crashing! HELP!

MichaelJones9 — Wed, 04 Jan 2012 13:10:38 GMT

hi Michael,

can you post also the system specs like OS, amount of RAM, graphics card model ?

first thing I'd try is update the graphics driver.

let me know ..

kind greetings !

Hey Matthias, these are my system specs:

I have Windows XP, service pack 3

My Processor is Intel Core 2 Duo CPU
E7300 @ 2.66GHz, 2.67GHz.

My PC has 2.99 GB of RAM

I have Directx 9,

and my Video Card is: Nvidia GeForce 210 and I bought it like a month ago, I don't think it needs to be updated.

Thanks.

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Tue, 10 Jan 2012 15:24:14 GMT

hi !

can you do a general search on C: and try to locate an error loc named "hs_err" ? if one was created, it is named somewhat like this.

additionally, you could try to delete the folder called ".CityEngine". this is a hidden folder located in your user account.

can you try this ?

please let me know.

Re: cityengine is crashing! HELP!

MichaelJones9 — Fri, 13 Jan 2012 08:51:37 GMT

matthiasbuehler,

I searched for the "hs_err" file and it was only found in Firefox folder and not in CityEngine folders.

I also deleted the ".CityEngine" folder but it is still crashing when I open it.

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Fri, 13 Jan 2012 09:48:28 GMT

hi !

sorry for your inconvenience!

a hs_err file may get created and it may also be created in different locations, not necessarily in the CE folders.

[do not ask me why, that's what I was told. :)]

what you can do it compare the creation time of the hs_err file.

if you find one (anywhere on the harddrive) which was created in the same minute the CE crashed last, it's very likely this file may help us.

I am not sure anymore, did you try and completely remove the installation, delete the CE program folder and run the TRIAL installer again ?

Please let me know ..

m.

Re: cityengine is crashing! HELP!

Leandro-Zamudio — Thu, 31 Jan 2013 13:29:52 GMT

I have the same problem and i have a hs_err file in the attachement. Apparently i have a problem with a fatal error in Java Runtime Environment.

I appreciate your help

Thank you

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Fri, 01 Feb 2013 09:01:50 GMT

Hi !

I cannot access that file .. strange.

Can you post the file again, maybe as zip or just in a plain text quote ?

Re: cityengine is crashing! HELP!

Jose_CarlosCosta — Fri, 22 Feb 2013 09:28:33 GMT

The same is happening to me.

I Have tried the given solutions, but did not work.

😞

Regards

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Fri, 22 Feb 2013 11:30:53 GMT

Hi Jose ..

Can you post the precise steps you do until CE crashes ? Please add screenshots.

Also, try to find the 'hs_err.log' which CE creates after the crash. Search your drive for 'hs_err'. The file can be placed in different locations. Can also be that no file is created.

Let me know ..

Matt

Re: cityengine is crashing! HELP!

HelenYang — Wed, 14 Aug 2013 03:58:38 GMT

Hi,

My CityEngine crashed without any error message popup. However, I did find the hs_err file I attached here for your reference.

BTW, I've tried delete .CityEngine folder, uninstall and reinstall, and the problem remain the same.

Please help.

Helen

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Tue, 20 Aug 2013 09:57:42 GMT

Hi Helen,

Can you try the following :

- Delete the folder C:\Users\<name>\AppData\LocalLow\Sun
- Then try starting again

Let me know..

Re: cityengine is crashing! HELP!

BenLeslie1 — Tue, 20 Aug 2013 11:14:52 GMT

Hello

Collada .dae files that contain a light point seem to cause CityEngine to exit without warning.

This happens whether I'm using the insert command or just clicking on the file in the Navigator window.

I'm using CE 2011.2 - is there a list of bug fixes somewhere?

Re: cityengine is crashing! HELP!

HelenYang — Tue, 20 Aug 2013 22:54:18 GMT

Hi Helen,

Can you try the following :

- Delete the folder C:\Users\<name>\AppData\LocalLow\Sun
- Then try starting again

Let me know..

Hi,

Thanks for the reply. Unfortunately, the same error returned.

Since the error message "EXCEPTION_ACCESS_VIOLATION" return, wondering if this might related to our environment. Our department uses a "white list" to control the kind of applications allowed to run. I've requested to allow cityEngine.exe and Java to run through. There might be some other programs which also need to add in to the white list that I don't know.

Could you please shed some light on this direction?

thanks!

Helen

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Fri, 23 Aug 2013 10:20:49 GMT

Hello

Collada .dae files that contain a light point seem to cause CityEngine to exit without warning.

This happens whether I'm using the insert command or just clicking on the file in the Navigator window.

I'm using CE 2011.2 - is there a list of bug fixes somewhere?

Hi Ben,

Can you post the asset or PM me your mail address ( so I can get the asset ). I'll then test it in 2012 for you, ok ?

There's been many fixes in 2012 which may not be in the change log.

Let me know.

Matt

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Mon, 26 Aug 2013 07:33:58 GMT

Hi Helen,

Here's the answer from the developer :

Let me know if this helps.

Dear Helen,
Cityengine comes with its own version of Java. Try adding java.exe from Cityengine/jre/bin to that whitelist.
Then, depending on what mechanism your department uses, you might have to add all the dlls in the Cityengine/plugins/<xxx> directories as well.
Your administrator should know more about that though.

Cheers

Re: cityengine is crashing! HELP!

HelenYang — Tue, 27 Aug 2013 04:37:56 GMT

Hi Helen,

Here's the answer from the developer :

Let me know if this helps.

Hi, Matthias,

We tried the developer suggested solution, and even added the whole "�??C:\Program Files\Esri\CityEngine�?� into the white list. The problem remains.

Is there a debugging mode to capture which DLL caused the error?

Thanks

Helen

Re: cityengine is crashing! HELP!

MatthiasBuehler1 — Tue, 27 Aug 2013 09:02:43 GMT

Hi,

can you send me the most recent hs_err log file ?

(check the creation date)

let me know ..

m.

Re: cityengine is crashing! HELP!

HelenYang — Tue, 27 Aug 2013 22:53:14 GMT

Hi,

can you send me the most recent hs_err log file ?

(check the creation date)

let me know ..

m.

Hi, Matthias,

I've attached the latest log file.

Thanks for your help.

Helen

Re: cityengine is crashing! HELP!

HelenYang — Fri, 30 Aug 2013 00:19:59 GMT

Hi,

Some addtional information for you.

1. I have pulled the machine out of security zone, uninstall, clean user profile temproary files, and reinstall the 64-bit version. The problem remains. (OS: Window 7 64-bit)

2. Uninstalled the 64-bit version, installed the 32-bit version, it works.

The problem appears with 64-bit version.

Hopefully, this points direction to debug.

Helen