topic Re: CityEngine startup problems in ArcGIS CityEngine Questions

CityEngine startup problems

MichelPaardekooper — Wed, 16 Aug 2017 09:07:30 GMT

Since a few weeks CE 2017.0 takes up to an hour to start up. Before that it was fine. However, this week it won't start at all. It hangs on the blue CE screen with 20% cpu load and always between 35 and 40 MB of RAM. I have an advanced single use license and meet all the hardware requirements (i7-6820HK, gtx 1070, 32Gb ram). I reinstalled CE and also tried version 2016.1, but the same issue arises. I found this thread https://community.esri.com/thread/60251 and tried the -Dagol solution in the ini.file, but it did not work for me. Any suggestions? Thanks in advance, Michel.

Re: CityEngine startup problems

LR — Wed, 16 Aug 2017 16:13:38 GMT

Try changing the workspace. If that fixes it, it's most likely there's something's wrong with either of the .lib folders and/or perhaps those starting with a dot too. Move them elsewhere, CE will create new ones on startup.

Re: CityEngine startup problems

MichelPaardekooper — Thu, 17 Aug 2017 08:09:24 GMT

Thank you for your reply. I tried your suggestion. I have multiple workspaces (switching among workspaces also took a long time). I renamed and relocated them. I also removed all .lib folders, but unfortunately it did not help. CE still won't start up. I think my next move will be a fresh install of Windows.

Re: CityEngine startup problems

LR — Thu, 17 Aug 2017 23:54:34 GMT

Maybe a more thorough uninstall with a deinstaller software (like Revo) would help, who knows what files are left behind. When reinstalling, point CE to fresh folders (install directory + workspace).

Does a single-use licence require a licence administrator? Perhaps that's the actual culprit.

Re: CityEngine startup problems

DavidKossowsky1 — Wed, 23 Aug 2017 18:09:59 GMT

Are you running any Autodesk software on your system? If so, would you mind listing all Esri and Autodesk software installed? I have run into a similar issue as well.

Re: CityEngine startup problems

DevinLavigne — Tue, 26 Sep 2017 15:01:19 GMT

Same thing started happening to me with a concurrent license. I fixed the issue by deleting the .data file in my FLEXnet folder (for me it was C:\ProgramData\FLEXnet)

Re: CityEngine startup problems

DavidWasserman — Fri, 29 Sep 2017 21:15:20 GMT

I also had a similar issue. I had some type of ArcGIS Administrator issue.

Edit: The issue arose again and I will confirm this resolved the issue. Nuke Flex, and problems just seem to go away.

Re: CityEngine startup problems

Anonymous User — Fri, 29 Sep 2017 22:18:45 GMT

I have the same problem.

Re: CityEngine startup problems

DavidKossowsky1 — Mon, 02 Oct 2017 14:58:32 GMT

The FLEXnet data file fix seemed to work for me for a few weeks as well. However, now after solving the issue the first time, I'm still getting a hangup at least once a week and I have to dig around to find a solution every time. Deleting the .data files doesn't seem to solve every time. System restore works, but it's frustrating to have to do this every time. I think there might be a connection to Windows updates...

Re: CityEngine startup problems

DavidWasserman — Mon, 02 Oct 2017 15:33:10 GMT

Thinking on it, you remind me there were other solutions that had me think this was resolved as well in the past and it just resurfaced again. I should clarify that the issue is resolved for now, and I will check in with the forum again if necessary.

Re: CityEngine startup problems

ThomasFuchs — Wed, 04 Oct 2017 14:29:21 GMT

There are known cases where slow Startup of CityEngine is related to the license service.

The upcoming release of CityEngine 2017.1 contains a fix. You can apply for a Beta version here:

Welcome to our Feedback Community

Please give feedback if the fix worked.

Re: CityEngine startup problems

ThomasFuchs — Wed, 04 Oct 2017 14:30:50 GMT

Please Note:
The fix proposed byDevin Lavigne‌ can affect the licensing other (Esri) Software as well.

Re-authorization will be needed.

Re: CityEngine startup problems

ThomasFuchs — Mon, 09 Oct 2017 14:48:26 GMT

Update: The dev team fixed another problem that can cause slow startup of CityEngine 2017.0 and earlier.

Unfortunately this new fix is not included in the CityEngine 2017.1 Beta build.