https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572629#M11493 <P>that's the problem I have</P> Sat, 04 Jan 2025 17:35:06 GMT HannesGeiler 2025-01-04T17:35:06Z https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572516#M11489 <P>Hello everyone, I downloaded arc gis city engine today, everything is working so far, but when I open the program and a new project, it only shows me a black background and I don't have a white template to work with. Hope someone can help me.</P> Fri, 03 Jan 2025 18:52:00 GMT https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572516#M11489 HannesGeiler 2025-01-03T18:52:00Z https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572586#M11490 <P>Maybe any of the following tutorials might help?<BR /><BR /><A href="https://learn.arcgis.com/en/paths/try-cityengine/" target="_self"><SPAN>Try ArcGIS CityEngine</SPAN></A></P> Fri, 03 Jan 2025 21:39:39 GMT https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572586#M11490 Ed_ 2025-01-03T21:39:39Z https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572626#M11491 <P>thanks, tried it, but didn't work, probably I will call the hotline next week</P> Sat, 04 Jan 2025 17:31:59 GMT https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572626#M11491 HannesGeiler 2025-01-04T17:31:59Z https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572628#M11492 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot (7).png" style="width: 999px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/122724iF5236B650DC55BDD/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot (7).png" alt="Screenshot (7).png" /></span></P> Sat, 04 Jan 2025 17:34:39 GMT https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572628#M11492 HannesGeiler 2025-01-04T17:34:39Z https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572629#M11493 <P>that's the problem I have</P> Sat, 04 Jan 2025 17:35:06 GMT https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1572629#M11493 HannesGeiler 2025-01-04T17:35:06Z https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1577703#M11495 <P>Hi <a href="https://community.esri.com/t5/user/viewprofilepage/user-id/866365">@HannesGeiler</a>,</P><P>This looks like a issue related to your GPU.</P><UL><LI>Are you sure you are running CityEngine on a dedicated GPU? How to set the used GPU is described in the following post: <A href="https://community.esri.com/t5/arcgis-cityengine-blog/optimizing-cityengine-graphics-settings-for-nvidia/ba-p/1504699" target="_blank">https://community.esri.com/t5/arcgis-cityengine-blog/optimizing-cityengine-graphics-settings-for-nvidia/ba-p/1504699</A></LI><LI>If yes what GPU are you using?</LI><LI>Are your drivers up to date?</LI></UL><P>&nbsp;</P><P>Best,</P><P>Jonas</P><P>&nbsp;</P> Wed, 22 Jan 2025 07:59:31 GMT https://community.esri.com/t5/arcgis-cityengine-questions/black-background-for-working/m-p/1577703#M11495 JonasObertuefer 2025-01-22T07:59:31Z