topic Get Map Data Shows White Screen (No Map) in ArcGIS CityEngine Questions

Get Map Data Shows White Screen (No Map)

KarlSmink — Mon, 18 Jul 2022 16:00:12 GMT

I'm signed in with ArcGIS.
I've changed and reset my coordinate system numerous times.
I've opened previous scenes that I used map data from.

I've made new projects.

Everything is whited or grayed out. There is no map for me to Set an Extent within.

I'm on version 2020.0

Re: Get Map Data Shows White Screen (No Map)

PeterVieira — Thu, 21 Jul 2022 22:23:11 GMT

I have this issue as well working in 2019.1! I've tried the same and everything seems ok up until it's time to search for area and select extent.

Re: Get Map Data Shows White Screen (No Map)

JonasObertuefer — Fri, 22 Jul 2022 07:36:53 GMT

Hi thanks for reporting this.

We are looking into the issue. I suggest to version 2020.1 or higher as a workaround for now.

Sorry for the inconvenience!

Best,
Jonas

Re: Get Map Data Shows White Screen (No Map)

JonasObertuefer — Fri, 12 Aug 2022 08:07:43 GMT

Hi again,

We did look into this and unfortunately, the way we used to query the map servers in the Get Map Dialog using CityEngine versions older than 2020.1 is not supported anymore.

Terrain/areal imagery and osm data can still be added manually, but usage of the Get Map Data dialog needs an update to a more recent version.

Best,
Jonas