topic Re: BAO Drive time buffers can't be created for 240-300 minute ring in ArcGIS Business Analyst Questions

BAO Drive time buffers can't be created for 240-300 minute ring

AGoldstein — Tue, 31 Oct 2023 18:08:36 GMT

Hi everyone. First time post here. I'm wondering if anyone knows why or has a solution to an issue I'm running into:

I'm attempting to run a drivetime ring of 240-300 minutes from a point in SW Michigan. After attempting to do so, I get an Attention message: "Drive time buffers can't be created around this location point." However, when running the same distance drivetime ring around a point in N Colorado, I have no issue.

Does anyone know why I'm running into this error, and is there a fix?

Thank you.

Re: BAO Drive time buffers can't be created for 240-300 minute ring

CherylHagevik — Tue, 31 Oct 2023 23:09:44 GMT

Hi @AGoldstein Thank you for reaching out on this issue through Esri Community! We are looking into the behavior you described and will get back to you with further details as soon as possible.

Re: BAO Drive time buffers can't be created for 240-300 minute ring

AGoldstein — Wed, 01 Nov 2023 16:11:59 GMT

Thank you @CherylHagevik I appreciate it. This is the first time I've really been stumped with an issue like this.

Re: BAO Drive time buffers can't be created for 240-300 minute ring

CherylHagevik — Wed, 01 Nov 2023 16:47:17 GMT

@AGoldstein Our inital investigation seems to point towards a timeout issue which we are investigating. The error occurs after trying to complete for 2 minutes. The issue has been inconsistently reproducible for us, even when using the same address. If you are able to share addresses where the issue has been consistently reproducible, it will help with our investigation.

We appreciate your patience with this issue!

Re: BAO Drive time buffers can't be created for 240-300 minute ring

AGoldstein — Wed, 01 Nov 2023 17:00:32 GMT

Hi Cheryl, thank you for looking into this. I really appreciate it.

I have tried this address 2 times and each time has worked successfully:

Blue FCU Arena, 5290 Arena Cir, Loveland, CO 80538

Re: BAO Drive time buffers can't be created for 240-300 minute ring

CherylHagevik — Wed, 01 Nov 2023 17:08:55 GMT

@AGoldstein Thank you for your quick response. Are you able to share an address that fails consistently for you?

Re: BAO Drive time buffers can't be created for 240-300 minute ring

AGoldstein — Wed, 01 Nov 2023 17:28:20 GMT

No problem, thank you. The address that consistently fails is:

11111 Wilson Rd, New Buffalo, MI 49117

Re: BAO Drive time buffers can't be created for 240-300 minute ring

CherylHagevik — Fri, 03 Nov 2023 12:42:28 GMT

@AGoldstein We really appreciate you reporting this issue to us. We have resolved the error in Production and you should now be able to create multi-ring drive times up to 300 minutes without running into the timeout issue. Please confirm you are able to create your drive times successfully now. Thank you!

Re: BAO Drive time buffers can't be created for 240-300 minute ring

AGoldstein — Fri, 03 Nov 2023 16:25:09 GMT

Thank you Cheryl, it is working for us now. Thank you for you help in fixing this!

Re: BAO Drive time buffers can't be created for 240-300 minute ring

Virginie_Chevalet — Fri, 17 Nov 2023 11:57:01 GMT

Hi Cheryl, is there a time limit for creating service areas?

Re: BAO Drive time buffers can't be created for 240-300 minute ring

CherylHagevik — Fri, 17 Nov 2023 13:19:36 GMT

Hi @Virginie_Chevalet When creating service areas through arcgis.com there is a time limit in order to protect the performance of the servers. This time limit is 5 minutes and should be enough time to complete service areas within the allowed limits for BA Web App. Please feel free to let us know if you experience any issues.

Re: BAO Drive time buffers can't be created for 240-300 minute ring

Virginie_Chevalet — Fri, 17 Nov 2023 13:21:52 GMT

Hi, thanks for your answer.

I wasn't talking about the process time for building the service areas, but the size of the service areas.

Re: BAO Drive time buffers can't be created for 240-300 minute ring

CherylHagevik — Fri, 17 Nov 2023 13:30:32 GMT

Thank you for clarifying @Virginie_Chevalet. Yes, there are limits to the size of service areas that can be created. These limits are outlined in our documentation and can also be seen directly in BA Web App when creating the areas. Please see below.

Create sites - Place a point on the map