topic Re: I can´t open file explorer in appstudio for arcgis in ArcGIS AppStudio Questions https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714637#M66 <HTML><HEAD></HEAD><BODY><P>Yes, running 32bit AppStudio on 64bit Windows OS is supported. We are not aware of any issues with this.</P><P></P><P>Another user had also reported this same bug to us recently. AppStudio 32bit worked but 64bit AppStudio crashed when opening file dialog.</P><P></P><P>We narrowed down the cause to be related to the below bug in Dell backup and recovery software.&nbsp;</P><P><BR /><A class="jive-link-external-small" href="https://community.esri.com/external-link.jspa?url=http%3A%2F%2Fen.community.dell.com%2Fsupport-forums%2Fsoftware-os%2Ff%2F3526%2Ft%2F19634253" rel="nofollow" target="_blank">http://en.community.dell.com/support-forums/software-os/f/3526/t/19634253</A><BR /> <BR />Is the Dell backup software running on your machine. If yes, as recommended in the above Dell forum post, can you try upgrading the Dell backup software on your laptop to version 1.9.2.8 or above which should fix the 64bit crash.</P><P></P><P>Thanks</P><P>Shobana</P></BODY></HTML> Tue, 22 May 2018 21:03:38 GMT ShobanaSuresh 2018-05-22T21:03:38Z I can´t open file explorer in appstudio for arcgis https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714634#M63 <HTML><HEAD></HEAD><BODY><P style="margin: 0cm; margin-bottom: .0001pt;"><SPAN style="font-size: 11.5pt; color: #3d3d3d;">I have an issue with app studio for arcgis, when I try to change the image background this need open file explorer but I get an error message and app studio is closed.</SPAN></P><P style="margin: 0cm; margin-bottom: .0001pt;"><SPAN style="font-size: 11.5pt; color: #3d3d3d;"><BR /> I had this error in version 2, now I have version 3.0 and is the same problem</SPAN></P><P style="margin: 0cm; margin-bottom: .0001pt;"><SPAN style="font-size: 11.5pt; color: #3d3d3d;">Someone knows the solution for this.</SPAN></P></BODY></HTML> Tue, 22 May 2018 12:23:28 GMT https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714634#M63 Edgar_EduardoZukermann_Cortes 2018-05-22T12:23:28Z Re: I can´t open file explorer in appstudio for arcgis https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714635#M64 <HTML><HEAD></HEAD><BODY><P>I am not able to reproduce the issue on windows 7 x64. Could you please provide any other details which can help me to reproduce the issue? Do you have another machine to test?</P><P></P><P><IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/408786_pastedImage_1.png" /></P></BODY></HTML> Tue, 22 May 2018 15:50:25 GMT https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714635#M64 nakulmanocha 2018-05-22T15:50:25Z Re: I can´t open file explorer in appstudio for arcgis https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714636#M65 <HTML><HEAD></HEAD><BODY><P>Thank´s for the answer Nakul, I have windows 7 Professional and SO 64 bits.</P><P>I did a test working with the version x86 of appstudio and it work´s succesfully with the file explorer, so, if I install x64 then the problem persist.</P><P></P><P>Do you know if can I use appstudio x86 in SO 64 bits without problems??</P><P></P><P>Thank´s very much for your help</P></BODY></HTML> Tue, 22 May 2018 20:31:47 GMT https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714636#M65 Edgar_EduardoZukermann_Cortes 2018-05-22T20:31:47Z Re: I can´t open file explorer in appstudio for arcgis https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714637#M66 <HTML><HEAD></HEAD><BODY><P>Yes, running 32bit AppStudio on 64bit Windows OS is supported. We are not aware of any issues with this.</P><P></P><P>Another user had also reported this same bug to us recently. AppStudio 32bit worked but 64bit AppStudio crashed when opening file dialog.</P><P></P><P>We narrowed down the cause to be related to the below bug in Dell backup and recovery software.&nbsp;</P><P><BR /><A class="jive-link-external-small" href="https://community.esri.com/external-link.jspa?url=http%3A%2F%2Fen.community.dell.com%2Fsupport-forums%2Fsoftware-os%2Ff%2F3526%2Ft%2F19634253" rel="nofollow" target="_blank">http://en.community.dell.com/support-forums/software-os/f/3526/t/19634253</A><BR /> <BR />Is the Dell backup software running on your machine. If yes, as recommended in the above Dell forum post, can you try upgrading the Dell backup software on your laptop to version 1.9.2.8 or above which should fix the 64bit crash.</P><P></P><P>Thanks</P><P>Shobana</P></BODY></HTML> Tue, 22 May 2018 21:03:38 GMT https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714637#M66 ShobanaSuresh 2018-05-22T21:03:38Z Re: I can´t open file explorer in appstudio for arcgis https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714638#M67 <HTML><HEAD></HEAD><BODY><P>Exactly I have Dell backup software, thankyou very much for the information.</P><P></P><P>Regards!!</P></BODY></HTML> Wed, 23 May 2018 14:20:41 GMT https://community.esri.com/t5/arcgis-appstudio-questions/i-can-t-open-file-explorer-in-appstudio-for-arcgis/m-p/714638#M67 Edgar_EduardoZukermann_Cortes 2018-05-23T14:20:41Z