topic Re: Sign In screen blank in ArcGIS AppStudio Questions https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858125#M2974 <HTML><HEAD></HEAD><BODY><P>It sounds like we need to troubleshoot it more, do you have access to call Esri Technical Support? They should be able to help you.&nbsp;</P><P></P><P>Thanks,</P><P>Erwin</P></BODY></HTML> Tue, 07 Aug 2018 20:10:50 GMT ErwinSoekianto 2018-08-07T20:10:50Z Sign In screen blank https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858119#M2968 <HTML><HEAD></HEAD><BODY><P>I'm trying to use the appstudio desktop (developer) edition v3.0 for the first time. When trying to sign in I get a blank screen. I confirmed it is not being blocked by the firewall. Anybody have an idea why I would not have the ability to sign in?&nbsp;</P><P></P><P><IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/418281_pastedImage_1.png" /></P></BODY></HTML> Tue, 07 Aug 2018 16:29:26 GMT https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858119#M2968 BrianLomas 2018-08-07T16:29:26Z Re: Sign In screen blank https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858120#M2969 <HTML><HEAD></HEAD><BODY><P>Brian,&nbsp;</P><P></P><P>The sign in page is trying to&nbsp;connect to arcgis.com, yes you are correct, it sounds like you either don't have internet connection or&nbsp;the application (AppStudio Desktop)&nbsp;cannot access arcgis.com (firewall related issue).&nbsp;</P><P></P><P>Can you try opening the AppStudio Desktop using different user or Administrator?&nbsp;</P><P></P><P>Thank you,</P><P>Erwin</P></BODY></HTML> Tue, 07 Aug 2018 16:49:54 GMT https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858120#M2969 ErwinSoekianto 2018-08-07T16:49:54Z Re: Sign In screen blank https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858121#M2970 <HTML><HEAD></HEAD><BODY><P>We are able to run it with admin credentials. I also have full permissions for all GIS related file folders. Could there possibly be something Appstudio is using which I do not have access to that is not an ArcGIS product?</P></BODY></HTML> Tue, 07 Aug 2018 17:13:35 GMT https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858121#M2970 BrianLomas 2018-08-07T17:13:35Z Re: Sign In screen blank https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858122#M2971 <HTML><HEAD></HEAD><BODY><P>For this specific issue, the Sign In page is simply trying to connect to ArcGIS.com to open the sign in page and authenticate.&nbsp;</P></BODY></HTML> Tue, 07 Aug 2018 17:29:04 GMT https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858122#M2971 ErwinSoekianto 2018-08-07T17:29:04Z Re: Sign In screen blank https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858123#M2972 <HTML><HEAD></HEAD><BODY><P>Can you think of any reason why admin credentials would have this ability and not other users?</P></BODY></HTML> Tue, 07 Aug 2018 17:34:31 GMT https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858123#M2972 BrianLomas 2018-08-07T17:34:31Z Re: Sign In screen blank https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858124#M2973 <HTML><HEAD></HEAD><BODY><P>I have personally never seen this exact behaviour, normally it is a network connection or internet related issue. since the sign in page is just trying to open an OAuth2&nbsp;login page from ArcGIS.com.</P><P></P><P>It could be an installation issue, and/or permission issue. Which user did you use to install the AppStudio Desktop with? Re-installing with the correct user and permission could help.&nbsp;&nbsp;</P></BODY></HTML> Tue, 07 Aug 2018 17:46:02 GMT https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858124#M2973 ErwinSoekianto 2018-08-07T17:46:02Z Re: Sign In screen blank https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858125#M2974 <HTML><HEAD></HEAD><BODY><P>It sounds like we need to troubleshoot it more, do you have access to call Esri Technical Support? They should be able to help you.&nbsp;</P><P></P><P>Thanks,</P><P>Erwin</P></BODY></HTML> Tue, 07 Aug 2018 20:10:50 GMT https://community.esri.com/t5/arcgis-appstudio-questions/sign-in-screen-blank/m-p/858125#M2974 ErwinSoekianto 2018-08-07T20:10:50Z