topic Re: Unable to find ItemInfo for item in ArcGIS API for Python Questions

Unable to find ItemInfo for item

NikolajGrønholdt — Tue, 21 May 2019 12:11:10 GMT

I am experiencing a problem, when trying to use content.get(some item.id), in a script that indexes all the content of a Portal 10.7. When I run the script, It returns an error stating:

RuntimeError: Unable to find ItemInfo for item 'some id' (Error Code: 500)‍

It don't quite understand it, given that I have retrieved the id through content.search. So the item should be available on my portal.

Anybody who can point me in the direction for figuring this out?

Re: Unable to find ItemInfo for item

MarisaClaggett — Fri, 24 May 2019 20:18:20 GMT

Hi,

Do you have a snippet of the python you are using? Can you manually look up that item id in your Portal? What is the item type?

Best of luck,

Marisa

Re: Unable to find ItemInfo for item

NikolajGrønholdt — Fri, 31 May 2019 08:09:23 GMT

Hi Marisa,

I experienced the error first in a quite complex loop, so I thought that it was a syntax problem. However, the error occurs even when using a simple gis.content.get("id"). The id that my script returns is 9b39c07049f64494ad8514d88aeadbc2, if it is of any interest.

I have since tried searching for it in the Portal as well, and it returns an item created by Esri (Screenshot below). When I try to access it by clicking view item details, my browser gets stuck loading the item details page.

Re: Unable to find ItemInfo for item

ChelseaRozek — Fri, 30 Aug 2024 17:12:15 GMT

I'm having the same issue. I seem to have a corrupted webmap item that doesn't load the item details page and I can't access through Python (says unable to find iteminfo for item 'ID#'). Looks like this in my content:

Were you able to resolve your issue before? I can't even delete it as it says it is either delete protected or has dependent items but I can't get in to check.

Re: Unable to find ItemInfo for item

DanCamboia — Sun, 07 Sep 2025 13:16:15 GMT

Were you able to resolve this?