topic Re: Graphics Layers not showing in MapView - possible graphics card issue in ArcGIS JavaScript Maps SDK Questions

Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Wed, 13 Mar 2024 06:20:08 GMT

I have an issue with graphics layers on one of our PCs - graphics layers are not visible at all on a 2D MapView. I can confirm that the graphics are indeed in the graphics layer items, with correct geometries and symbology. This happens with the JS API (4.29) as well as in AGOL webmaps, so the issue is not on the code side. When I switch from 2D MapView to 3D SceneView, using the same Map, the graphics layer is visible in the 3D SceneView. The browser used is WebGL2 enabled, as can be confirmed by visiting https://get.webgl.org/webgl2. The PC uses only an internal Intel Graphics card (no GPU) and has only 8Gb RAM. Could the PC resources be the issue here or are there some other tests I can do ?

Re: Graphics Layers not showing in MapView - possible graphics card issue

AndyGup — Wed, 13 Mar 2024 15:20:18 GMT

Hi @FC_Basson just confirming, the app with the graphic layer does work okay on other PCs? For the PC that's not working, can you provide:

- PC make and model

- Operating system and version

- Intel Graphics card driver name and version

- browser and version

Re: Graphics Layers not showing in MapView - possible graphics card issue

mgeorge — Wed, 13 Mar 2024 16:25:27 GMT

@FC_Basson in addition to providing the cpu model, can you also provide the report under chrome://gpu?

Re: Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Thu, 14 Mar 2024 06:20:09 GMT

Hi @mgeorge

I've attached the full report.

Re: Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Thu, 14 Mar 2024 06:24:15 GMT

Hi @AndyGup

Yes, the apps with graphic layers work on other PCs. It is only this one that is a headache.

- PC make and model >> Proline (desktop)

- Operating system and version

- Intel Graphics card driver name and version

- browser and version >> Chrome 122.0.6261.113 (Official Build) (64-bit)

Re: Graphics Layers not showing in MapView - possible graphics card issue

mgeorge — Fri, 15 Mar 2024 16:42:45 GMT

@FC_Basson, we're currently trying to get ahold of a device with similar specs.

Re: Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Mon, 18 Mar 2024 05:58:49 GMT

I can imagine that this would not be an easy task. The PC in question is definitely older than 5 years. In the meantime, we have received similar issues from other clients, also with older PCs I suspect. I'll try to get the PC info for them too.

Re: Graphics Layers not showing in MapView - possible graphics card issue

mgeorge — Fri, 15 Mar 2024 18:46:35 GMT

@FC_Basson that processor actually came out in 2012 so it's probably 11-12 years old 😅. That said, I know we have an old Intel hd 3000/4000 device in storage somewhere as I remember installing some workarounds related to those in the past.

Re: Graphics Layers not showing in MapView - possible graphics card issue

mgeorge — Tue, 19 Mar 2024 17:50:49 GMT

@FC_Basson unfortunately it looks like some of these old machines were recycled, but I was able to get access to a machine with an intel hd 4400 & am trying to reproduce.

To confirm, the issue can be see with https://developers.arcgis.com/javascript/latest/sample-code/intro-graphics/? Can it also be seen with https://developers.arcgis.com/javascript/latest/sample-code/layers-featurelayer/?

Re: Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Wed, 20 Mar 2024 04:01:00 GMT

@mgeorge thanks for the follow up. I'll check with the clients experiencing the issue and get back to you.

Re: Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Wed, 20 Mar 2024 07:12:55 GMT

I got a reply from the client and interestingly enough, the graphics of the Feature Layer example (2nd link) are visible, but not the graphics from the example in the first link.

Re: Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Wed, 20 Mar 2024 14:37:48 GMT

Hi @mgeorge

I can confirm from a second client, also with a Intel HD Graphics 4000, that the same issue persists in the MapView for the Graphics Layer. The Feature Layer displays correctly.

Re: Graphics Layers not showing in MapView - possible graphics card issue

mgeorge — Mon, 01 Jul 2024 17:48:29 GMT

Thanks for the information! We got access to an old machine with an Intel HD 4000, and can confirm the issue. At the moment though, because these chips are so old and no longer supported by the manufacturer, we do not plan on patching for this right now. We can try and investigate installing a workaround for this driver bug in 4.30, especially if more people start running into this.

Edit: At the moment we do not have plans to workaround this driver bug due to how old these devices are.

Re: Graphics Layers not showing in MapView - possible graphics card issue

katsick — Thu, 27 Jun 2024 16:05:32 GMT

@mgeorge any updates on 4.30 release? we are also facing this issue. we have more than 100+ of our customers with Intel HD 4000, who are blocked to upgrade to 4.29 because of this.

Re: Graphics Layers not showing in MapView - possible graphics card issue

mgeorge — Mon, 01 Jul 2024 17:47:45 GMT

Hi @katsick,

Unfortunately due to how old these devices are & given that they are no longer supported by the manufacturer, we do not have plans to try and create a workaround this driver bug at the moment.

Matt

Re: Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson — Tue, 17 Sep 2024 07:30:05 GMT

We have tested a different solution for some users, which seems to solve the issue. On Windows the default graphics backend is D3D11. If you change this to OpenGL, the graphics and feature layers seem to be working as expected.

To change the graphics backend, go to chrome://flags/#use-angle (Chrome) or edge://flags/#use-angle (Microsoft Edge), change the "Choose ANGLE graphics backend" option to "OpenGL" and relaunch the browser.

Re: Graphics Layers not showing in MapView - possible graphics card issue

ChelseaRozek — Mon, 06 Jan 2025 18:12:42 GMT

Thanks so much for posting this! It got it working for my user