topic Re: No PopUp Info in Chrome in ArcGIS JavaScript Maps SDK Questions

No PopUp Info in Chrome

FranciscoCastillo1 — Tue, 30 Mar 2021 01:26:06 GMT

Hi, Everyone!

I wonder what's happening with my PopUp Windows because suddenly started to fail when I use Chrome browser and it works fine in Brave and IE. Is there something with the new Chrome update? I developed an app with ArcGIS API 3.23.

Thank you in advance.

Greetings!

Re: No PopUp Info in Chrome

ShelleySchott — Tue, 30 Mar 2021 07:38:09 GMT

@FranciscoCastillo1 , this is interesting. We are experiencing pop-up issues with Chrome where the browser zoom scale is set to anything other than 100%.

What version of Chrome are you using?

We have version 89.0.4389.90.

Re: No PopUp Info in Chrome

ShelleySchott — Tue, 30 Mar 2021 07:49:04 GMT

@FranciscoCastillo1 , sorry I forgot to ask what version ArcGIS Enterprise you are using?

Re: No PopUp Info in Chrome

FranciscoCastillo1 — Tue, 30 Mar 2021 17:37:27 GMT

Hi, I have the 89.0.4389.90 Chrome Version (Build oficial) (64 bits).

Re: No PopUp Info in Chrome

ShadCampbell — Tue, 30 Mar 2021 17:40:10 GMT

Same issue, same chrome version, 89.0.4389.90 (Official Build) (64-bit). Using the JSAPI version 3.10 in my app.

Re: No PopUp Info in Chrome

FranciscoCastillo1 — Tue, 30 Mar 2021 17:43:49 GMT

Hi, again.

In this specific case, the app is totally developed using the ArcGIS API 3.23 and it's not published through Enterprise. Thank You for your answers and I'm stil wondering what's happening with Chrome in this PopUp issue.

Greetings!

Re: No PopUp Info in Chrome

MikeGarcia — Tue, 30 Mar 2021 17:58:13 GMT

Maybe it is coincidence but I noticed this issue late last week on my PC with my JS3.25 WAB 2.4 Apps after I was upgraded to MS365.

We are on Enterprise 10.8.1.

Maps and popups are no longer clickable in Chrome Version 89.0.4389.90 (Official Build) (64-bit).

Our workaround is directing users to Edge or Firefox. Thankfully both still work.

Almost everything in the app that is off the map is functioning including custom and OTB widgets, zoom, scroll, etc.. Double clicking on the map Zooms in but does not bring up a popup.

The only widget that is not working is Measure which needs the map.
However, EnhancedDraw is working.
I have an untouched back up version of the app and it too is not working either in Chrome.

We have one user who is able to click on the map but the attributes are using the Esri popup rather than opening in the Scheitlin PopUpPanel. I have not been able to reproduce this.

Interestingly, I do not have this issue with any of the JS4 API apps.

This week the issue has spread to others in the organization.

Re: No PopUp Info in Chrome

FranciscoCastillo1 — Tue, 30 Mar 2021 18:12:55 GMT

Hi, MikeGarcia. I have realized that in my laptop I can display the attributes of the PopUp and I have the same Chrome version that my PC. What is that? I don't know.

Re: No PopUp Info in Chrome

ShadCampbell — Tue, 30 Mar 2021 18:19:29 GMT

Same here... popup seems to work for some people and not others. Same version of Chrome. Works in Edge, Firefox, even IE. Everything (pan, double click - zoom, etc) works fine... just the popup.

Re: No PopUp Info in Chrome

ShelleySchott — Tue, 30 Mar 2021 22:48:48 GMT

@MikeGarcia Thanks for the additional information.

Have you raised an Esri support case yet about this? I am wondering if there is a broader issue about the Chrome update.

Re: No PopUp Info in Chrome

ShadCampbell — Tue, 30 Mar 2021 22:55:38 GMT

Additional Info... issue is also present with apps we built with Web AppBuilder Developer Edition version 2.4 (JSAPI v. 3.20) but works fine with the latest version 2.19 of Web AppBuilder Developer Edition (JSAPI v. 3.35).

Re: No PopUp Info in Chrome

ShelleySchott — Tue, 30 Mar 2021 22:58:16 GMT

@ShadCampbell , thank you.

Have you checked the zoom scale of the browser? Is it set to anything above 100%?

Re: No PopUp Info in Chrome

ShadCampbell — Tue, 30 Mar 2021 23:42:09 GMT

@ShelleySchott- Yes, popup does not work unless Chrome scale is set at exactly 100%. Again, it's odd because it's only happening on some PC's, but is randomly increasing among users. I have had 6-7 calls today about it from people who said it was working yesterday and had 3-4 calls yesterday from people who said it worked the day before. Clearing the cache does not seem to have an affect one way or the other. I have 2 PC's in my office... popups are working at all Chrome zoom levels on one but only at 100% on the other. Same version of Chrome.

Re: No PopUp Info in Chrome

ShelleySchott — Tue, 30 Mar 2021 23:52:02 GMT

@ShadCampbell , Thank you for this info.

This is exactly which has been reported by our users.

If the zoom scale is not set to 100%, the popups will not be seen. If the zoom scale is set to 100%, the popups work fine. Clearing the browser cache also made no different.

The first time we experienced this was last week Friday.

I am in the process of raising an Esri inc support case to see if there is a fix.

Re: No PopUp Info in Chrome

cmarco77c — Wed, 31 Mar 2021 10:42:46 GMT

Same problem described above.

With Windows 10 and Chrome 89 identify/popup not working, even if Chrome scale is 100% or not.

We are using webapps with stantard librarie from a local ArcGIS Portal.

Only sometimes (random) click on polygons trigger popup but rarely and not reappear if reclick inside same polygon.

Seems click event not triggered.

With same Chrome version (89) issue is not present on Windows server 2012.

No issues with firefox/Edge, only problems with Chrome 89 + Win10.

Re: No PopUp Info in Chrome

Dan — Wed, 31 Mar 2021 12:00:28 GMT

Hi all,

Please see the post below. We were experiencing this issue recently as well with any map click event in Chrome - intermittent and only for some users. Upgrading to JSAPI 3.35 solved it for us.

https://community.esri.com/t5/arcgis-api-for-javascript/javascript-api-3x-map-click-event-intermittently-fails-to-fire/m-p/1040738#M72210

Re: No PopUp Info in Chrome

cmarco77c — Wed, 31 Mar 2021 12:18:47 GMT

Thanks for your feedback, I see the post you mention and seems have the right solution.

How can we upgrade ArcGIS Portal JS without installing a new version ?

Re: No PopUp Info in Chrome

JoePlattner — Mon, 05 Apr 2021 17:57:30 GMT

We are having the same issue. Impacts some users not others on this version of chrome. Interestingly it's not limited to ArcGIS. We have a 3rd party application called GeoCortex Essentials. The same thing is happening on that application as well.

Re: No PopUp Info in Chrome

Dan — Mon, 05 Apr 2021 18:07:39 GMT

This bug appears to occur only when the user's browser scale or Windows display is not set to 100%.

I wouldn't be surprised if GeoCortex Essentials is using the ArcGIS Javascript API 3.30 or older.

Please see this thread as well: https://community.esri.com/t5/arcgis-api-for-javascript/javascript-api-3x-map-click-event-intermittently-fails-to-fire/m-p/1041632#M72254

Re: No PopUp Info in Chrome

JoePlattner — Mon, 05 Apr 2021 18:21:28 GMT

In browsing posts about this, I saw posts and tested the browser scale at 100% but that didn't work. However I had missed that about the Windows display needing to be at 100% as well. Just tested it. My Windows display was at 125%. Changed it to 100, and now the pop ups are working.

Thank You.