topic Re: PrintTask is not working after secured Map Service in ArcGIS JavaScript Maps SDK Questions

PrintTask is not working after secured Map Service

tomwang1 — Tue, 18 Nov 2014 22:45:50 GMT

In My Silverlight app, PrintTask was working with no problem. But after to set a Map Service to allow "Private, available only to selected users", then I got a error msg:

"{Error code '400': 'Unable to complete operation.'

Error executing tool.: Layer "Custom Layer": Unable to connect to map server at http://myserver/arcgis/rest/services/DynamicMap/MapServer.

Failed to execute (Export Web Map).

Failed to execute (Export Web Map Task).}"

I did set printTask.ProxyURL = Proxy_URL, also with this proxy, I can call the Map Service and display it on my map control with no problem but cannot print with the MapService?? Please help on this!!

Thanks,

Tom

Re: PrintTask is not working after secured Map Service

khairulamri — Wed, 19 Nov 2014 05:32:02 GMT

Hi Tom,

have you tried to check the ArcGIS Server log? if your map service is secured the possibilities cause are ssl, cross domain, or something that make the token is invalid.

the following are samples message related with printing tools service failed

1. if your certificate or cross domain setting not configured properly

The host name in the certificate is invalid or does not match (WinINet ERROR_INTERNET_SEC_CERT_CN_INVALID, 12038), URL = https://gisserver/arcgis/sharing/generateToken/

2. if your GIS Server network (printing tools services) cannot access your map services. for the example below, I have GIS Server machine (local) but doesn't have internet connection. in the other hand client application consumed online map service as basemap. printing tools failed due to the machine cannot access online map service.

Error executing tool.: Layer "defaultBasemap": Unable to connect to map server at http://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer........Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

Re: PrintTask is not working after secured Map Service

tomwang1 — Thu, 27 Nov 2014 23:26:34 GMT

Thanks khairul amri!‌

My printing tool has no problem to print with map services which are not secured. So ???

Re: PrintTask is not working after secured Map Service

SusanJones — Fri, 28 Nov 2014 00:32:02 GMT

We had this problem after the upgrade of Internet Explorer 8 across to Internet Explorer 10/11.

To get around this, the service user will require the change to it's profile

Control Panel -> Internet Options -> Advanced -> Security

Uncheck "Check for publisher's certificate revocation"

Uncheck "Check for server certificates revocation*"

Re: PrintTask is not working after secured Map Service

tomwang1 — Fri, 28 Nov 2014 02:13:24 GMT

Thanks Susan for sharing!

But this does not work for me. My problem is to print a map with a secured map service.

Re: PrintTask is not working after secured Map Service

khairulamri — Fri, 28 Nov 2014 02:37:03 GMT

try to print you secured map services (you will get the errors as you mentioned), after that see the ArcGIS Server log. the error message in ArcGIS server log is the indication for you to know the root cause as I mentioned in previous post.

Re: PrintTask is not working after secured Map Service

tomwang1 — Fri, 28 Nov 2014 17:40:58 GMT

Khairul, your help is really appreciated!

I did check the log error. But I don't know what I am missing. My secured map service is successfully showing on my map control with my proxy. I guess that my proxy set correctly. The problem is to print it.

"Layer "Custom Layer": Unable to connect to map server athttp://myserver/arcgis/rest/services/DynamicMap/MapServer.

Failed to execute (Export Web Map)."

Re: PrintTask is not working after secured Map Service

khairulamri — Tue, 02 Dec 2014 01:08:48 GMT

could you share your GIS Server log?

select your printing tools service as source and see the error messages on there. if printing failed, ArcGIS Server should be recorded in the log. we can find the root cause based on the log. I have attached my gis server log as example

Re: PrintTask is not working after secured Map Service

tomwang1 — Tue, 02 Dec 2014 16:59:46 GMT

Thanks a lot for keeping help on this. I have my error msg but i don't know how to solve it.

"Error executing tool.: Layer "Custom Layer": Unable to connect to map server at http://myserver/arcgis/rest/services/DynamicMap/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task)."

Re: PrintTask is not working after secured Map Service

SusanJones — Tue, 02 Dec 2014 18:57:52 GMT

Tom:

Perhaps it might be an idea to put this out to ESRI Technical support to sort out. We have encountered the same issue and in our case it was fixed with the internet security settings and the Local Group Policy. Your issue is proving more difficult to troubleshoot.

Susan

Re: PrintTask is not working after secured Map Service

tomwang1 — Tue, 02 Dec 2014 19:10:09 GMT

Thanks Susan!

Re: PrintTask is not working after secured Map Service

khairulamri — Tue, 02 Dec 2014 20:53:48 GMT

Hi tom,

How you setup the proxy in arcgis server? You have to setup the proxy through arcgis server account.this is the important steps due to arcgis will communicate with the proxy using this account.

ArcGIS Help 10.1

Re: PrintTask is not working after secured Map Service

tomwang1 — Wed, 03 Dec 2014 17:32:33 GMT

Ok, you are right. The problem is this proxy. I am using a proxy - for ArcGIS API for Silverlight server-side ASP.NET proxy for IIS, but not a proxy server. I don't know what i am missing.???

add proxy.ashx and proxy.config to my web site
add proxyUrl to my secured map service

<esri:ArcGISDynamicMapServiceLayer ID="Dynimac"

Url="http://myserver/ArcGISToken/rest/services/dynimac/MapServer"

ProxyURL="../proxy.ashx" />

The map service is successfully to add to my map through this proxy. I know my proxy is configured correctly.

Print task is also working correctly, because of printing map with other non-secured map services has no problem at all.

Any thoughts?? PrintTask is not working after secured Map Service

Re: PrintTask is not working after secured Map Service

khairulamri — Thu, 04 Dec 2014 04:22:33 GMT

have you added parameter username and password in your proxy file (proxy.config)?

another way is add your token in your dynamic map service

1. generate your token through http://host:6080/arcgis/rest

2. put your http referrer or ip

3. define your expiration time

4. click generate token

5. once you get the token, put it on your end point secured rest service

Url="http://myserver/ArcGISToken/rest/services/dynimac/MapServer?token=generatedtoken"

Re: PrintTask is not working after secured Map Service

tomwang1 — Thu, 04 Dec 2014 15:02:47 GMT

Yes, I had added parameter username and password in your proxy file (proxy.config). That why the map service is successfully to add to my map through this proxy. I know my proxy is configured correctly.

Re: PrintTask is not working after secured Map Service

CatalinBrad — Mon, 20 Apr 2015 11:37:22 GMT

Hi,

I have the same problem. Did you found a solution for it? I'm using Api 3.3 for Silverlight and Arcgis server 10.3.

Re: PrintTask is not working after secured Map Service

Travis_L_Riffle — Tue, 30 Jan 2018 19:56:51 GMT

I have this problem as well. Did anyone else resolve this?