topic Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome. in ArcGIS JavaScript Maps SDK Questions

Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

DeyaniraMartinez_Lucero — Tue, 14 Aug 2018 19:17:57 GMT

Hi! I am using the API javascript 3.5 with Chrome from touch screens, but the zooming and panning features are not working; I even tried the ESRI examples of the API 3.5, from chrome, using touch screens, it does not allow to zooming or move.

With Intrnet Explorer there isn't problems, only with Chrome.

Can someone help me please...

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

RobertScheitlin__GISP — Tue, 14 Aug 2018 19:25:25 GMT

Why are you using 3.5 that is 20 releases old?..

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

DeyaniraMartinez_Lucero — Tue, 14 Aug 2018 19:38:59 GMT

Sorry Robert, is API Javascript 3.25, not 3.5.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

DeyaniraMartinez_Lucero — Tue, 14 Aug 2018 19:42:28 GMT

But we already identified that the problem is the Google Chrome update, because in previous versions of Chrome did not present this problem.
Then I do not know what to do, should I write to Chrome support?

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

RobertScheitlin__GISP — Tue, 14 Aug 2018 19:50:56 GMT

Report it to esri tech support and they will patch the API or deal with Google directly.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

DeyaniraMartinez_Lucero — Tue, 14 Aug 2018 19:55:28 GMT

Thanks Robert .... Greetings.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

RussRoberts — Tue, 14 Aug 2018 21:31:24 GMT

If possible can you add some additional info. Is this Chrome on Android/iOS/Windows/MacOS. Also the version of Chrome and the OS version will help.

Thanks!

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

ShanaLowe — Wed, 15 Aug 2018 12:53:56 GMT

I am also experiencing this. We use Windows tablets. We tested on iOS and Android and this issue seems isolated to Windows tablets, at least for us. At first it was just on Chrome, but we ran another build to see if it would fix it and it also broke Edge. We have submitted a ticket with Esri. Deyanira Martinez Lucero - are you using Windows tablets?

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

RussRoberts — Wed, 15 Aug 2018 13:44:48 GMT

Can you post the Edge and Chrome versions you are seeing the issue with, the version of Windows and the API version.

Thanks!

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

ShanaLowe — Wed, 15 Aug 2018 14:01:33 GMT

Chrome version 68.0.3440.106 (Official Build)(64-bit).

Windows 10 (1703).

Issue has been tested on JavaScript 3.25, 3.21 and 3.20. When I tried on JavaScript 4.8 (ArcGIS API for JavaScript Sandbox) - we did not experience issue.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

DeyaniraMartinez_Lucero — Wed, 15 Aug 2018 14:38:03 GMT

We used screen touch and Windows tablets, and in both case the pan and zoom touch don't work. We detected that the problem is the google chrome update 68.X, because with Chrome 67.x work fine.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

RussRoberts — Wed, 15 Aug 2018 15:45:24 GMT

Thanks, we are looking into it.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

ShanaLowe — Mon, 20 Aug 2018 15:31:58 GMT

I am also working with Esri tech support. They have confirmed that it is a bug (BUG-000116174) and are working on issue. Coudl it be related to this deprecation in Chrome 68: Remove document.createTouch

The document.createTouch() method is being removed because the Touch() constructor has been supported since Chrome 48. This follows a long-standing trend in JavaScript APIs of moving away from factory functions and toward constructors. The closely-related document.createTouchList() method is expected to be removed in Chrome 69.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

ShanaLowe — Mon, 20 Aug 2018 18:15:24 GMT

FYI - Esri has not made any movement on this bug as of yet. If people are affected by it, they should contact Esri to try to escalate the bug.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

Anonymous User — Tue, 21 Aug 2018 18:34:40 GMT

Hello,

There is a bug (BUG-000116101 Unable to pan map in Google Chrome with ArcGIS API for JavaScript 3.x application.) logged and we are working on it.

Thanks

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

LanceGoens — Wed, 22 Aug 2018 21:19:21 GMT

Just found out today we are affected by this also. Chrome v68 and JS API 3.21. Do we need to actually contact ESRI support or should I just monitor this thread for updates?

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

RobertScheitlin__GISP — Wed, 22 Aug 2018 21:31:23 GMT

Call support so that the bug will get escalated.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

HeatherGonzago — Thu, 23 Aug 2018 19:16:25 GMT

Just wanted to give a head's up...this bug has been verified and fixed with our next 4.9 version. This is slated for release towards the end of September.

Hope this helps. Thanks for bringing it to our attention.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

HeatherGonzago — Thu, 23 Aug 2018 19:20:24 GMT

I meant to say, it's been addressed for 3.26. Sorry for any confusion.

Re: Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

LanceGoens — Thu, 23 Aug 2018 19:43:36 GMT

Heather Gonzago We are currently on 3.21. Can or will the fix be implemented on 3.21?