topic Re: Touch screen doesn´t respond with Javascript API 3.25 in ArcGIS JavaScript Maps SDK Questions

Touch screen doesn´t respond with Javascript API 3.25

ViridianaGómez_Olivera — Tue, 14 Aug 2018 17:45:04 GMT

Hi!

I have a problem with an application that uses API 3.25, when we use it in a touch device (not mobile, only monitor computers) this doesn´t work with the pan or zoom using the fingers on the screen; this only occurs in Google Chrome. Previously, this worked fine and we don´t had any problem. We have another application that uses API 4.8 and this work fine. I have tried using:

map.enablePinchZoom;

And:

map = new Map("map",
{
center: [-95, 30],
zoom: 5,
basemap: "streets",
isPinchZoom: true
});

And this doesn´t work. This problem is related to Google Chrome? or is something related to the API? Could you help me please?

Thank you in advance.

Regards.

Re: Touch screen doesn´t respond with Javascript API 3.25

RussRoberts — Wed, 15 Aug 2018 15:46:08 GMT

This is something we are looking into, I responded to a similar thread here

https://community.esri.com/thread/219624-touch-screen-doesn-t-respond-with-javascript-api-325

Re: Touch screen doesn´t respond with Javascript API 3.25

ChristianDebono — Thu, 16 Aug 2018 08:25:17 GMT

We have the same issue with Javascript API 3.23. It was working fine and noticed this happened when the phone updated to the latest Android Version running Android Pie, using Google Chrome; other browsers work fine.

Any help about this issue please?

Re: Touch screen doesn´t respond with Javascript API 3.25

RussRoberts — Thu, 16 Aug 2018 15:14:52 GMT

We are also looking into this issue on Android 9 (Pie) and touch nav with 3.x JSAPI apps.

Thanks for reporting.

Re: Touch screen doesn´t respond with Javascript API 3.25

Anonymous User — Tue, 21 Aug 2018 18:34:59 GMT

Hello,

There is a bug (BUG-000116101 Unable to pan map in Google Chrome with ArcGIS API for JavaScript 3.x application.) logged and we are working on it.

Thanks

Re: Touch screen doesn´t respond with Javascript API 3.25

Anonymous User — Tue, 21 Aug 2018 18:35:16 GMT

Hello,

There is a bug (BUG-000116101 Unable to pan map in Google Chrome with ArcGIS API for JavaScript 3.x application.) logged and we are working on it.

Thanks

Re: Touch screen doesn´t respond with Javascript API 3.25

TaylorKeen — Wed, 29 Aug 2018 16:52:45 GMT

Yes, this issue seems to have been introduced in 3.x ArcGIS for JavaScript apps after updating to Android 9.0... Hopefully there is a fix soon!

Re: Touch screen doesn´t respond with Javascript API 3.25

ChristianDebono — Thu, 13 Sep 2018 11:03:05 GMT

Any update about the Android 9 Pie issue please?

Re: Touch screen doesn´t respond with Javascript API 3.25

RussRoberts — Thu, 13 Sep 2018 14:38:01 GMT

It has been fixed and will be coming in the 3.26 update which is coming soon.

https://community.esri.com/message/794158-re-problems-with-api-javascript-35-fro-arcgis-using-pan-and-zoom-functionaliti…

Re: Touch screen doesn´t respond with Javascript API 3.25

ChristianDebono — Fri, 28 Sep 2018 10:27:03 GMT

I can confirm that the issue has been fixed with the release of JavaScript API Version 3.26

Re: Touch screen doesn´t respond with Javascript API 3.25

Noah-Sager — Fri, 28 Sep 2018 17:40:55 GMT

It looks like this has been fixed at 3.26:

What's new in Version 3.26 | Guide | ArcGIS API for JavaScript 3.26

BUG-000116101: Fixed an issue when using a touch device and panning in Google Chrome browser using Android 9 OS did not work.

Re: Touch screen doesn´t respond with Javascript API 3.25

BrianHennessey1 — Fri, 11 Jan 2019 13:34:26 GMT

This is a problem again with 3.26 and Chrome version > 70.

Re: Touch screen doesn´t respond with Javascript API 3.25

BjornSvensson — Fri, 11 Jan 2019 16:33:13 GMT

Brian Hennessey‌, can you provide more details to help us reproduce that problem? Is it only with 3.26, or also with 3.27?
We tested this with Chrome 71 (and Google Canary 73) on several devices and monitors and can not reproduce this.

Re: Touch screen doesn´t respond with Javascript API 3.25

LStroupe — Tue, 25 Jun 2019 16:18:30 GMT

We are having this issue when using JavaScript API 3.28 & Google Chrome on Android devices only. Any progress on fixing this? Thank you

Re: Touch screen doesn´t respond with Javascript API 3.25

Noah-Sager — Tue, 25 Jun 2019 17:10:57 GMT

I just tested a variety of 3.28 samples on a Samsung Galaxy s8 (Android 9) with Chrome (75.0.3770.101) and they all seem to work fine.

What specific versions of device, OS, and Chrome are showing this issue?

Re: Touch screen doesn´t respond with Javascript API 3.25

LStroupe — Wed, 26 Jun 2019 19:14:40 GMT

Thank you for the reply! It turns out, our Portal Server had an old version of WAB Deployed with an old JSAPI library setup. Our custom apps were somehow referencing this internal API and causing the issue. This has been fixed and we are no longer having this issue, thanks again!

Re: Touch screen doesn´t respond with Javascript API 3.25

Noah-Sager — Wed, 26 Jun 2019 19:44:59 GMT

Great! Glad to hear it is working now.