topic Re: Print Secure Services using 10.1 Print Service in ArcGIS JavaScript Maps SDK Questions

Print Secure Services using 10.1 Print Service

DonCaviness — Fri, 22 Mar 2013 13:56:26 GMT

I am trying to use the print service in an application that has secure services and I get errors. I have used the same print service to print non secure services without any problems. What needs to be done to allow the secure services to be printed? This is the error I am receiving.

Unable to connect to map server at http://<servername>/arcgis/rest/services/<service>/MapServer?token=<tokenval>

Re: Print Secure Services using 10.1 Print Service

Kat — Wed, 01 May 2013 19:16:38 GMT

I have the same issue. Did you find a solution?

thanks,

Katarina

Re: Print Secure Services using 10.1 Print Service

aiminfan — Fri, 03 May 2013 14:36:03 GMT

I have the same issue. ESRI logged it as a bug.
The workaround I am using now is to turn secured layers off then convert all features in current extent into graphics.
It will print but doesn't respect text symbol color and rotations.
Hope this help.
Aimin

Re: Print Secure Services using 10.1 Print Service

KenBurcham — Thu, 09 May 2013 15:29:54 GMT

We've been struggling with this for awhile, too. I followed the instructions here:

http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/

and I can print from our webapp if I turn off security, but if it is turned on, I get the error as mentioned in the original post. I'm thinking of controlling access from our web server or firewall so that I can turn off security for internal users, which would be fine for us in this case.

Does anyone have the ESRI bug id for this?

thanks,

ken.

Re: Print Secure Services using 10.1 Print Service

NickRose2 — Wed, 29 May 2013 03:26:53 GMT

Hi,

I am getting the same error, although, I haven't secured any services, apart from the default AD security restrictions.

I get this variation of the message;

Error while using HTTPS security, URL = our-url/MapServer?f=json, HTTP Status code = 0 and Status Text =

We have SSL security in place, and everything else works well. However, in my case, the print service is implemented in the ArcGIS Viewer for Silverlight.

Thanks,

Nick

Re: Print Secure Services using 10.1 Print Service

DonCaviness — Thu, 11 Jul 2013 18:10:46 GMT

I have been tied up with other projects but now I'm back to this. Does anyone have a clear solution for printing secure services?

Re: Print Secure Services using 10.1 Print Service

MattLane — Thu, 11 Jul 2013 18:28:45 GMT

Check my reply to a similar post and see if that helps
http://forums.arcgis.com/threads/77541-Printing-Secured-Service?p=311281&viewfull=1#post311281

Re: Print Secure Services using 10.1 Print Service

DonCaviness — Thu, 11 Jul 2013 19:29:39 GMT

Check my reply to a similar post and see if that helps
http://forums.arcgis.com/threads/77541-Printing-Secured-Service?p=311281&viewfull=1#post311281

Thanks Matt. I tried what you suggested and I was able to remove the token from the service in the Web_Map_as_JSON parameter. However I am still not able to print my secure services. I used the steps outlined here to set up the custom print service http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/. Did you have to do anything special or figure out any tricks to get the secure print service to work?

Re: Print Secure Services using 10.1 Print Service

DonCaviness — Mon, 15 Jul 2013 14:33:15 GMT

Does anyone have a solution for printing secure services? The printing service is useless to have if secure services cannot be printed.

Re: Print Secure Services using 10.1 Print Service

MattLane — Mon, 15 Jul 2013 14:40:44 GMT

Are you still getting the same error in your AGS logs? If the URL that it is unable to get to still mentions a token (like it did in your first post), then you are not stripping the token out in your request. If the error is different then we can go from there.

Re: Print Secure Services using 10.1 Print Service

DonCaviness — Mon, 15 Jul 2013 14:48:59 GMT

I'm not getting the token error any longer. I now get the following error:

"Error executing tool.: Layer "<layerName>": Unable to connect to map server at <mapServiceURL>.�?�Layer "<layerName>": Failed to create layer from service at <mapServiceURL>.�?�Failed to execute (ExportWebMap).�?�Failed to execute (Export Web Map)."

In this case, I have two layers from the same map service that I'm attempting to print. I have created the custom print service as per instruction and gave that print service the same credentials as the map service in ArcGIS Server Manager. I am adding a token to the request for the print service but stripping out the tokens in the Web_Map_as_JSON parameter.

Re: Print Secure Services using 10.1 Print Service

KenBurcham — Mon, 15 Jul 2013 15:00:07 GMT

Once I learned this is a known bug with ESRI, we came up with a klugy work-around.

Since we only needed to print secure services within our building, our solution was to:

1) Add specific DENY rules to our external firewall for the services we needed to print.
2) Using the siteadmin app, unsecure the services we needed to print.
3) Now printing works fine.

The firewall rules make it so only users inside the building can get to the services. Since that is true, we can unsecure them so that printing will work from inside the building. That meets our requirements.

ken.

Re: Print Secure Services using 10.1 Print Service

DonCaviness — Mon, 15 Jul 2013 15:03:23 GMT

Once I learned this is a known bug with ESRI, we came up with a klugy work-around.

Since we only needed to print secure services within our building, our solution was to:

1) Add specific DENY rules to our external firewall for the services we needed to print.
2) Using the siteadmin app, unsecure the services we needed to print.
3) Now printing works fine.

The firewall rules make it so only users inside the building can get to the services. Since that is true, we can unsecure them so that printing will work from inside the building. That meets our requirements.

ken.

Thanks Ken. However this solution will not work in my case, the services will be available externally and they must be secure.

Re: Print Secure Services using 10.1 Print Service

CereusGraphics — Thu, 16 Jan 2014 10:08:52 GMT

If the services are secure for the print then what can be better option that this. This thread talks of descriptive thing. Isn�??t it?

Re: Print Secure Services using 10.1 Print Service

jonathbenz — Fri, 07 Mar 2014 08:05:48 GMT

If there is any printing web maps that contain secured services, you need publish your own service for printing instead of using the out-of-the-box PrintingTools.They walk you through a working example of a services security workflow and discuss available through an ArcGIS Online subscription.