topic Re: Printing results in empty symbol in legend in ArcGIS JavaScript Maps SDK Questions

Printing results in empty symbol in legend

NaciDilekli — Tue, 16 May 2017 19:32:10 GMT

I am seeing a strange behavior with the print function. On the printed document the legend symbol is empty (while it is shown properly in some other legend tool) for this one feature service I have been using. I noticed this happens only if the fill color is assigned "No Color" in ArcMap. Otherwise, it renders it OK. It also shows it fine if I use a dynamic service, however, I don't want to use it as linear features are rendered horribly (aliasing I presume?) on the map. What might be causing this, is there a workaround? I tried both Esri's (https://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task) and my own print task. I am attaching an image of how it looks (The campus boundary is supposed to be a red empty polygon).

Re: Printing results in empty symbol in legend

AndrewLindley — Mon, 25 Sep 2017 18:48:48 GMT

Any luck with a solution or workaround for this problem? Just noticed the exact same problem with my print legend, although I'm not sure how the service is being published (whether or not its fill is 'No Color').

Re: Printing results in empty symbol in legend

SarojThapa1 — Mon, 25 Sep 2017 18:55:58 GMT

Naci,

Check out the following thread. it should answer your question.

Bug: The PrintingTools service produces garbled or pixelated legend patches in PDF output

Re: Printing results in empty symbol in legend

AndrewLindley — Mon, 25 Sep 2017 19:10:40 GMT

Thanks for the reply Saroj,

That thread only seems to address a fix for the page layout size problem, and not the problem noted as: "The problem [that] also occurs with the legend patches of feature service layers and client side graphic layers when a picture marker or fill symbol is used." Do you know if getting into the server and setting a larger page size for the print export is supposed to fix this problem as well?

Re: Printing results in empty symbol in legend

SarojThapa1 — Mon, 25 Sep 2017 19:19:11 GMT

Andrew,

I am not completely sure. But I do believe setting a larger page size in arcgis server should fix the issue. What happens when you print as jpg and png 32 files? If the Campus Boundary symbol shows up when printing as jpg and png files, then setting a larger page size should fix the issue.

Good luck!

Re: Printing results in empty symbol in legend

AndrewLindley — Mon, 25 Sep 2017 20:08:44 GMT

Setting the export format to 'jpg' does not fix the problem, so I think it probably has to do with the fill symbol. Thanks for you help though.

Re: Printing results in empty symbol in legend

MuratKarahan — Wed, 08 Nov 2017 08:50:19 GMT

Hi Naci, did you found any solution for this issue ?

Re: Printing results in empty symbol in legend

NaciDilekli — Thu, 07 Dec 2017 18:47:11 GMT

Unfortunately no.

Re: Printing results in empty symbol in legend

RossMorrow1 — Mon, 04 Mar 2019 18:53:30 GMT

I was just experiencing this issue, and could not solve the problem in ArcMap. I found this thread in my quest. However, I simply opened ArcGIS Pro (current version) and imported my mxd from ArcMap into a blank project. Voilà! It worked on the first export- my symbology is shown in the legend. One thing I did is check the box in the export settings to "Output as Image". I left the rest as default.

Re: Printing results in empty symbol in legend

NaciDilekli — Tue, 19 Mar 2019 20:47:41 GMT

Thanks Ross!

Re: Printing results in empty symbol in legend

AndresCastillo — Tue, 07 Apr 2020 18:20:55 GMT

Hi Ross,

Can you please elaborate?

Do you mean that you followed these instructions?

https://enterprise.arcgis.com/en/server/10.7/create-web-apps/windows/tutorial-publish-additional-layouts-for-printing-with-arcgis-pro.htm