topic Re: How often do you get answers on Geonet? in ArcGIS JavaScript Maps SDK Questions

How often do you get answers on Geonet?

NidhiKumar — Mon, 13 Apr 2015 22:54:20 GMT

I am trying to collect this information for a potential enhancement of Geonet so please answer these questions.

1. How often do you log questions on Geonet on monthly basis?

(1-10 or > 10.)

2. If you are on maintenance how often do you contact esri technical support for unanswered questions on Geonet?

(often, sometimes, rarely)

3. How many days you would like to wait before contacting technical support?

4. If you rarely contact technical support for unanswered questions on Geonet, any particular reason?

5. Would you like esri technical support staff contact you for your unanswered questions?

Re: How often do you get answers on Geonet?

JamesPierce — Tue, 14 Apr 2015 11:49:46 GMT

1. I have never asked, only answered so far, not so say that I wouldn't.

2. I contact Tech Support as seldom as I can. 3-4 times per year.

3. I hate waiting I am on to the next thing before I know it, waiting too long is a definite damper to progress.

4. Haven't asked questions yet on GeoNet, but I will ask colleagues across the industry who are not on GeoNet, or who do not check GeoNet often for answers or council on issues.

5. Yes, if a question lingers too long, it would be a nice touch to receive a follow-up.

Re: How often do you get answers on Geonet?

williamcarr — Tue, 14 Apr 2015 13:17:53 GMT

1. 2 or 3..

2. Rarely

3. 3

4. I usually would have found a work around.

5. If it was a pressing issue, yea.

Re: How often do you get answers on Geonet?

BhavinSanghani — Tue, 14 Apr 2015 15:29:52 GMT

1. 1-10

2. Sometimes

3. 1 day

4. I do contact technical support if the question is unanswered and did not find workaround. However, many times I have got fast and accurate response on Geonet than the support team. Prefer posting issue on geonet first if I feel that the developer would have better input OR questions are related to design where support team cannot give input.

5. Sure, that is great!

Re: How often do you get answers on Geonet?

ChrisDonohue__GISP — Tue, 14 Apr 2015 15:58:24 GMT

1. How often do you log questions on Geonet on monthly basis?

(1-10 or > 10.)

1-10.

2. If you are on maintenance how often do you contact esri technical support for unanswered questions on Geonet?

(often, sometimes, rarely)

Sometimes.

3. How many days you would like to wait before contacting technical support?

1-3 days, depending upon how important the issue is.

4. If you rarely contact technical support for unanswered questions on Geonet, any particular reason?

n/a.

5. Would you like esri technical support staff contact you for your unanswered questions?

Hard to say. For issues that are critical, I usually call Tech Support fairly soon. For less critical issues I may opt for a work-around. Also, there are some questions I post on GeoNet in an attempt to glean other users advice on an issue, as they may have a different perspective/workaround than Tech Support.

Chris Donohue, GISP

Re: How often do you get answers on Geonet?

ChrisSergent — Tue, 14 Apr 2015 16:11:22 GMT

1. 10; that's a guess - could be more, could be less

2. Sometimes

3. 5

4. It depends if it is something that I feel that Esri should support as opposed to a user created widget. I usually get pretty good feedback on geonet; If I HAVE TO have something resolved and my question is not answered I will contact support.

5. Yes, but not immediately. I prefer the community to have a chance at answering my question. Five days of inactivity is an amount of time that I would like to hear feedback from tech support.

Re: How often do you get answers on Geonet?

Justina_Santiago — Wed, 15 Apr 2015 03:00:45 GMT

1. How often do you log questions on Geonet on monthly basis?

(1-10 or > 10.)

I don't use Geonet on a monthly basis or haven't since this course so I would say 4 just based on this course.

2. If you are on maintenance how often do you contact esri technical support for unanswered questions on Geonet?

(often, sometimes, rarely)

I only did that once.

3. How many days you would like to wait before contacting technical support?

I only waited a few hours and my issue was taken care of.

4. If you rarely contact technical support for unanswered questions on Geonet, any particular reason?

Most questions get answered pretty quickly.

5. Would you like esri technical support staff contact you for your unanswered questions?

No. That's not necessary. Everything has already been answered.

Re: How often do you get answers on Geonet?

BenGrod — Wed, 15 Apr 2015 18:19:36 GMT

1. 5

2. Often

3. 2

4. I contact technical support regularly when answers are not found on GeoNet

5. No, I'll create tickets with Esri as needed

Re: How often do you get answers on Geonet?

BlakeTerhune — Wed, 15 Apr 2015 18:37:41 GMT

I post fewer than 10 questions per month are posted on GeoNet.
Sometimes (or rarely) will contact Esri support if a question was unanswered on GeoNet.
I would wait up to one week to get an answer on a GeoNet question before contacting Esri. If it is an urgent question I would probably go straight to Esri support.
I would sometimes not bother contacting Esri support after posting an unanswered question on GeoNet just because it isn't urgent or mission critical.
Yes. If there is someone capable of answering my question, I would always appreciate the information; I don't care if they are from Esri or Antarctica.