topic Re: I accidentally deauthorized my licenses. The individual software licenses are now "Disabled" - how do I re-authorize them? in Admin Tools Questions

I accidentally deauthorized my licenses. The individual software licenses are now "Disabled" - how do I re-authorize them?

StephenMorreale — Fri, 27 Oct 2017 21:13:30 GMT

Re: I accidentally deauthorized my licenses. The individual software licenses are now "Disabled" - how do I re-authorize them?

DanPatterson_Retired — Fri, 27 Oct 2017 21:40:27 GMT

did you use an authorization file when you installed it? did you keep it or have the email that it was sent in?

Re: I accidentally deauthorized my licenses. The individual software licenses are now "Disabled" - how do I re-authorize them?

StephenMorreale — Sat, 28 Oct 2017 15:26:17 GMT

Hi Dan. Yes, I used an authorization file. And yes I still have it. I tried several times to Authorize again, but it keeps returning a message that all licenses have already been authorized. I re-booted too, just in case the registry hadn't caught on yet. But to no avail. In Administrator, it still lists the software licenses as "Disabled" under the "Authorized" column.

Re: I accidentally deauthorized my licenses. The individual software licenses are now "Disabled" - how do I re-authorize them?

JayantaPoddar — Sat, 28 Oct 2017 19:38:23 GMT

I think the Trusted Storage got corrupt. The licenses have not been deauthorized, since we can see the expiry date of a future date.

Check if you are able to Deauthorize the licenses properly (for Single-Use licenses). How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine

If you are able to deauthorize it successfully, then clear the trusted storage.

Try authorizing the licenses again.Authorizing ArcGIS single use products and features—Help | ArcGIS Desktop

Please contact Esri Tech Support for any assistance.

Re: I accidentally deauthorized my licenses. The individual software licenses are now "Disabled" - how do I re-authorize them?

StephenMorreale — Mon, 30 Oct 2017 19:14:49 GMT

Thanks for the suggestion Jayanta. I tried to clear the Trusted Storage files and I was able to clear all but 1 of the tsf.data files. One of the files wouldn't let me move it to a new destination, giving an error because it thinks it's "open in ARCGIS".
I tried to rectify by shutting down and restarting - that didn't work (see right menu below).

Then, I tried to go ahead and re-authorize anyway (see left menu above)- seemed promising, but that didn't work either. This is the error message.

Any suggestions?

Thanks

Re: I accidentally deauthorized my licenses. The individual software licenses are now "Disabled" - how do I re-authorize them?

JayantaPoddar — Mon, 30 Oct 2017 20:52:19 GMT

You could "End Process" the ArcGIS.exe from Task Manager, and then try deleting the trusted storage.

This is a known bug in ArcGIS 10.0. But it couldn't be addressed as the product got retired.

NIM081072: When attempting to authorize a license, the following error message is received: "Trusted activation failed because fulfillment *** is disabled on the client system."

Since you received the bug with ArcGIS 10.5, You should consider contacting Esri Technical Support to resolve the issue. Resetting the authorization codes by Esri Technical Support might just work for you.