topic Re: I just purchased a ARCGIS Pro subscription under my account and when I log in the message says "YOUR ACCOUNT COULD NOT BE USED TO AUTHORIZED in Accessibility Questions

I just purchased a ARCGIS Pro subscription under my account and when I log in the message says "YOUR ACCOUNT COULD NOT BE USED TO AUTHORIZED ARC GIS PRO BECUASE IT IS AN ARC GIS PUBLIC ACCOUNT" 1. WHAT DOES IT MEAN 2.. I PURCHASED A SUBSCRITTION AND I

FelipeNaputo — Sun, 19 Jul 2020 06:25:48 GMT

I just purchased a ARCGIS Pro subscription under my account and when I log in the message says

"YOUR ACCOUNT COULD NOT BE USED TO AUTHORIZED ARC GIS PRO BECUASE IT IS AN ARC GIS PUBLIC ACCOUNT"

1. WHAT DOES IT MEAN

2.. I PURCHASED A SUBSCRITTION AND IT WILL NOT WORK?

3. ALREADY INSTALLED THE SOFWARED

4. I AM COMPLETELELY LOST THE WAY IT IS SET UP

5. WHAT IS THE SOLUTION?

6. DO I HAVE TO MAKE MY ACCOUNT PRIVATE?

7. THIS SUBSCRIPTION IS SO FRUSTRATING AND NO HELP IS AVAILABLE -

Re: I just purchased a ARCGIS Pro subscription under my account and when I log in the message says "YOUR ACCOUNT COULD NOT BE USED TO AUTHORIZED ARC GIS PRO BECUASE IT IS AN ARC GIS PUBLIC ACCOUNT" 1. WHAT DOES IT MEAN 2.. I PURCHASED A SUBSCRITTION A

DanPatterson — Sun, 19 Jul 2020 16:50:53 GMT

Have you seen the help pages?

Download, install, and authorize—ArcGIS Pro | Documentation

Frequently asked questions—ArcGIS Pro | Documentation

It wasn't clear from your post

Re: I just purchased a ARCGIS Pro subscription under my account and when I log in the message says "YOUR ACCOUNT COULD NOT BE USED TO AUTHORIZED

jamiespencer — Wed, 04 Jan 2023 05:40:17 GMT

I have exactly the same problem and ill be honest the help on what you actually need to do to fix this issue is very poor and unclear. The instructions provided in the onboarding information don't match the actual webpage you are faced with when you click on links. I have read through the instructions linked above and its not actual helpful on how you change your account from public to an organization.

Completely agree with the original posters experience.

Can anyone provide any guidance on how to actually change my public account to an organisation so that I can log in to the single license that I purchased. Super grateful if anyone can help untangle this one.

Re: I just purchased a ARCGIS Pro subscription under my account and when I log in the message says "YOUR ACCOUNT COULD NOT BE USED TO AUTHORIZED

jamiespencer — Wed, 04 Jan 2023 06:13:03 GMT

if anyone gets stuck here - found the solution - it really comes down to ensuring that when you go into the initial link with the instructions - bottom right there is an activate subscription - this then lets you change your account from public to the organisation you can set up. works like a charm now.