topic Re: base map in 911 GIS Questions

base map

HenryWanjala — Wed, 18 Jul 2018 13:24:14 GMT

I used the add data button once to add a basemap. i must have faulted with something along the way because since then i haven't been able to do that again. When I click the add data menu, the 'add basemap' option is not selectable same as the online basemaps

Re: base map

BrianBaldwin — Wed, 18 Jul 2018 14:21:17 GMT

If you are in ArcMap, go to File, Add Data, Add Basemap
In Pro, go to Map tab, Basemap

Re: base map

HenryWanjala — Wed, 18 Jul 2018 20:57:22 GMT

Thanks. That is what i keep doing. But the option to add basemap is greyed out. It cannot be selected so is the online resources option.

Re: base map

HenryWanjala — Wed, 18 Jul 2018 21:03:32 GMT

This goes on in new map documents so that I can no longer choose a basemap

Re: base map

BrianBaldwin — Thu, 19 Jul 2018 16:14:16 GMT

What version of ArcMap? Does the client have an internet connection?

Re: base map

ChrisDonohue__GISP — Thu, 19 Jul 2018 16:43:12 GMT

Besides what BBaldwin-esristaff suggested, do you have an ArcGIS Online Account? Maybe the account is not working?

Chris Donohue, GISP

Re: base map

rachelg_esri — Thu, 19 Jul 2018 17:03:15 GMT

Hello Henry,

I would recommend taking a close review of the following link with your IT department. This should help you narrow down where the issue lies.

https://community.esri.com/groups/technical-support/blog/2013/04/01/having-issues-adding-arcgis-online-basemaps-to-arcmap

If you still can't add basemaps after a thorough review of that article, feel free to give us a call at Esri Support to log a case - we can take a look with you!