topic Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.' in 3D Mapping Questions

Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

deleted-user-8TJ6jZDO1Rfr — Wed, 11 Jul 2018 15:36:51 GMT

I have a question about the Solutions Deployment Tool in Pro. I am using it to 'Publish Basic Local Government Scene' for a 3D basemap using Lidar. My issue is that twice now I have closed my project and opened it again to find that my task is "Unable to open the task. It cannot be found". The last time this occurred I had to delete my project locally and on AGOL to get rid of all files associated with the project. Only then was I able to deploy a new solution and start over.

Has any one else had this issue? Any ideas what is causing it? It is pretty annoying having to go through so much effort just to restart the task.

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

AbrahamCortes1 — Thu, 26 Jul 2018 18:51:52 GMT

I had exactly the same problem. This happened to me after updating the project's settings.

All the work I had done on 2 new tasks is gone. I hope esri finds the reason for this problem, I don't understand why tasks would not be found if they are embedded in the project?

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

deleted-user-8TJ6jZDO1Rfr — Thu, 26 Jul 2018 20:02:29 GMT

Sorry to hear about your lost work, but it is nice to know I'm not the only person dealing with this. I should add that the first time this happened was after I adjusted some display settings in the project options as well.

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

Gert_van_Maren — Tue, 11 Sep 2018 21:46:04 GMT

Hi Abraham, James,

I am the author of the Local Government 3D basemaps solution and I haven't seen this issue before. Are you extracting the Pro package by clicking on it or do you use the 'Extract Package' GP tool to extract it to a custom location? It would be good to get to the bottom of this.

In the meantime, 1 workaround would be to save the task file by right-clicking on it and save it locally. This way at least you can recover more quickly. In the next release I will add the task files separately as well if we can't find the cause of the problem.

Regards Gert

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

David — Wed, 12 Sep 2018 17:54:01 GMT

This has also happened to me a few times in the last week. I created a task and used it, then when I opened the project there was the red exclamation point.

Like Gert, I recommend exporting the task to a .esritasks file, as a backup, until this get fixed.

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

deleted-user-8TJ6jZDO1Rfr — Thu, 13 Sep 2018 19:15:54 GMT

Gert,

I have been extracting the pro package by clicking on it in my catalog pane. I haven't had this issue for a couple months, until this week when I got the exclamation point on my Schematic Local Government Scene. I wish I had backed it up beforehand but now it's too late... I have been avoiding deleting everything and starting over but I will need to eventually. I'm going to bring this issue up later today in a meeting with our ESRI 3D Rep, Lee. Let me know if there is any information I can provide you with.

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

Gert_van_Maren — Fri, 14 Sep 2018 03:50:36 GMT

Hi James,

You could try and use the 'Extract Package' tool to extract to a custom location in the meantime. I have forward this issue to the appropriate dev team.

Gert

Gert van Maren

3D Solutions Engineer

+642040792466

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

AmirBar-Maor — Wed, 26 Sep 2018 14:34:10 GMT

Apologies to all of you.

Tasks should NOT disappear!

We are having trouble reproducing this issue - so if anyone has a reproducible case please share.

From what we can tell the task item, that is stored in the project (aprx file), no longer exists.

So you end up with a project that reference a task item that no longer exists (hence the broken source).

Until we fix it please save a backup: save the task item to a task file.

Amir

Jason Camerano‌ - FYI

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

JulieZamudio — Wed, 10 Oct 2018 20:18:34 GMT

Gert,

I am having this same problem. I was having issues trying to run one of the tasks. We kept getting error 000852 when we tried running the Extract Roof Forms task. The solution we had suggested to us was to copy the files to another location or try copying all the files in the p20 folder to another location and renaming the p20 folder. I tried copying all the information from the package over to another location and also copying everything from the p20 folder. Now when I go in the package or open the project I no longer have access to the Publish Schematic Local Government Scene tasks. I tried re-deploying the task but it doesn't help. The Basic and Realistic are still available but for some reason the Local has the red exclamation beside it. I tried theExtract Package tool, but all that does is bring over a toolbox and doesn't give me the access back in the Task folder.

Has anyone found a solution to this? I still have my project and all the layers, but I can't get the Publish Schematic Local Scene tasks back.

Thank you,

Julie Zamudio

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

JoeBorgione — Wed, 21 Nov 2018 15:02:31 GMT

Tasks should NOT disappear! Right....But they do...

I experienced the same issue yesterday (ironically I work about 8 feet from James). It seems like a random problem so reproducing it in a controlled environment would take a lot of luck if not divine intervetion. In my case, I ad another copy of the Local Government 3D basemaps solution project, so I exported the task to a task file and then imported it to my 'working' project. Truth be told, I exported ALL the tasks to task files for safe keeping....

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

Gert_van_Maren — Wed, 21 Nov 2018 19:03:07 GMT

We are still trying to replicate the issue. In the meantime, I will include the task files in the upcoming release of the solution in January.

Gert

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

AmirBar-Maor — Thu, 27 Dec 2018 09:01:40 GMT

2 Weeks ago we found a data corruption and fixed it for ArcGIS Pro 2.3. That bug might have been related to this issue. Once you get 2.3, please let us know if you still see tasks disappear.

Thanks and happy new year!

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

MichaelVolz — Thu, 27 Dec 2018 13:05:08 GMT

I thought the next release of Pro is supposed to be 2.3 around March 2019. Are you saying this bug is not fixed until Pro 2.4 which would be when?

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

AmirBar-Maor — Thu, 27 Dec 2018 14:25:41 GMT

My Bad Michael. I meant ArcGIS Pro 2.3 and not 2.4. Thanks for the corrections.

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

MichaelVolz — Thu, 27 Dec 2018 14:28:48 GMT

Thanks for the quick correction.

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

AmirBar-Maor — Tue, 29 Jan 2019 09:27:15 GMT

Unfortunately another person is reporting this behavior in 2.3 - see link.

If you are able to reproduce it PLEASE submit a tech. support case as we must fix it ASAP.

Amir

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

James_Whitacre — Tue, 29 Jan 2019 15:44:36 GMT

Thanks Amir for pointing me to this feed and for linking my issue to here. BTW, that issue was posted under a different account by accident somehow, but I am the same person...

To clarify, I do not seem to have an issue with the ArcGIS Solutions tasks. Incidentally, it is also loaded into the ArcGIS Pro Project file and I can access it just fine! It was my custom task that I am unable to access. I will add this as a bug in my.esri support.

James

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

PanGIS — Tue, 05 Feb 2019 09:30:44 GMT

Hi Amir Bar-Maor‌, Gert Van Maren‌,

just to report that yesterday I downloaded (deployed, downloaded, extracted) the solar calculation solution.

I ran the analysis for a dataset and everything was fine.

This morning I opened the last project of yesterday, created a new scene, connected a new folder with a new dataset, and when I tried to open the same task I got the error message and the red exclamation mark.

I solved by extracting the same package in another location, open the project, exporting the task to a .esritasks file and imported in my project.

It looked totally random to me as nothing has changed during the night.

(solution deployed and downloaded yesterday, so I guess the last available version - ArcGIS PRO 2.2.4)

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

AmirBar-Maor — Tue, 05 Feb 2019 09:43:06 GMT

Thanks for reporting Pan gis‌. The random nature of this issue and its severity is frustrating to say the least.

Re: Solutions Deployment Tool - 'Unable to open the task. It cannot be found.'

Gert_van_Maren — Tue, 05 Feb 2019 20:14:39 GMT

Hi,

Separate task files are now included in the Local Government 3D basemap solution.

I will add them to the other solutions as well.

Gert