topic Re: "Scene service is missing root node" Error in 3D Mapping Questions

"Scene service is missing root node" Error

ChristopherEby1 — Wed, 25 Oct 2017 01:47:11 GMT

I uploaded a CSV to AGOL and created a hosted Feature Layer (portal id 2d7dc54a7bf947d1bd3665786aca4d79 ) out of it:

https://services8.arcgis.com/D7sDlYShv5WlgIyb/ArcGIS/rest/services/Pennsylvania_Historical_Markers/FeatureServer/0

Then I click Publish > Scene Layer to create a hosted scene layer (portal id 98a0e0fede3543268757c6b7e89c5205):

https://services8.arcgis.com/D7sDlYShv5WlgIyb/ArcGIS/rest/services/Pennsylvania_Historical_Markers/SceneServer/layers/0

However, when I click Open in Scene Viewer I get the error:

Pennsylvania Historical Markers - Pennsylvania Historical Markers cannot be added

Scene service is missing root node.

What am I doing wrong? I tried rebuilding the cache but it didn't work.

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 25 Oct 2017 14:00:40 GMT

Thanks for posting, we are looking into this, I can reproduce this issue with the same hosted service cluster.

Re: "Scene service is missing root node" Error

ChristopherEby1 — Wed, 25 Oct 2017 14:59:06 GMT

I got this figured out. The projection on the Feature Server created from the CSV by AGOL is WKID 102100. Apparently this is not compatible with the Scene Layer publish option. Since I can't select the project I would like to use for the Feature Layer in AGOL, I had to have the layer published to AGOL from ArcMap in order to have it use a compatible projection (WKID 4326). Once the projection was correct we were able to publish a Scene Layer that would load in the Scene Viewer.

It's really frustrating that the option to publish a Scene Layer is available but doesn't work or tell you how to fix your projections when you get the error.

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 25 Oct 2017 16:10:45 GMT

We did fix the publishing issue this morning with cooking scene layers with that hive so the original data could work now.

When you publish from a projected coordinate system you can select WGS84(4326) or the Projected coordinate system, in this case Web Merc(102100) on the publish dialog for the scene layer, depending on screen size/zoom you might have to scroll down a little on that dialog.

In the case where the data is in GCS 4326 you cannot select a local option at this time.

Re: "Scene service is missing root node" Error

ChristopherEby1 — Wed, 25 Oct 2017 17:17:23 GMT

Thanks a lot! I tried it again and it's working.

Re: "Scene service is missing root node" Error

EdTriplett — Wed, 04 Apr 2018 15:46:22 GMT

I am having a similar issue today. I have successfully uploaded a multipatch with textures in the past, but today the same layer with additional features, or even partitioned, smaller sets of features from this layer are not loading into an arc online scene. I am not getting any errors except "Scene service is missing root node" when I try to open it online.

Here is a link with just two features in it that gives me the error:

https://services1.arcgis.com/XBhYkoXKJCRHbe7M/arcgis/rest/services/Castro_Marim_billboards/SceneServer

And this is the same multipatch that successfully uploaded a week ago:

https://services1.arcgis.com/XBhYkoXKJCRHbe7M/arcgis/rest/services/Fortress_Panorama_Billboards/SceneServer

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 04 Apr 2018 16:28:55 GMT

Thanks for reporting. Looking into it.

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 04 Apr 2018 17:18:25 GMT

Try republishing now.

Re: "Scene service is missing root node" Error

EdTriplett — Wed, 04 Apr 2018 17:28:24 GMT

Unfortunately, I am getting the same error. Here is the newest uploaded layer:

https://services1.arcgis.com/XBhYkoXKJCRHbe7M/arcgis/rest/services/Billboards_April_4/SceneServer

Screenshot:

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 04 Apr 2018 18:32:33 GMT

Can you share a link to the SD or zippled gdb?

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 04 Apr 2018 18:50:11 GMT

Actually I think the layer was still cooking, if you published from Pro make sure to check the Jobs pane on the status of the scene layer. It looks good now

Re: "Scene service is missing root node" Error

EdTriplett — Wed, 04 Apr 2018 19:40:01 GMT

That is great news. I had a look at the bottom of the Share as Web Layer pane and thought it was finished. It looked like this, but still had the error:

Re: "Scene service is missing root node" Error

EdTriplett — Wed, 04 Apr 2018 19:42:36 GMT

Thanks for all your help. I will wait a little while after the publication "green light" in the future to check the layer.

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 04 Apr 2018 20:00:49 GMT

Yup going to the Job Status pane you can see the cache status and it might have been still cooking during that second check. Feel free to share your scene or story for your web scene once your done, looks interesting!

Re: "Scene service is missing root node" Error

AlistairFox — Mon, 13 Aug 2018 04:19:48 GMT

So I have a scene that publishes fine to AGOL but shows this error in Portal 10.6..1 Data and scene in Pro 2.2 are projected to WGS 1984 Auxiliary Sphere, so why does portal throw this error and how do I get around it?

Re: "Scene service is missing root node" Error

RussRoberts — Mon, 13 Aug 2018 12:28:04 GMT

A few questions:

-Is the service still being cached in your Portal setup, you can check the Pro Jobs pane.

-Are you publishing it from a SLPK

-What are your server logs saying, this can help point out where an issue may exist if the service is failing to publish.

Re: "Scene service is missing root node" Error

ManishArote2 — Sat, 06 Oct 2018 10:33:13 GMT

Hi Russel,

I am having a similar issue today I am able to publish the Web Scene successfully but when i see in Job Status I see "Publish message Succeeded, but Cache Message failed" and when i see in the server log it says.

1) "Unable to instantiate class for xml schema type: ArrayOfCIMMapScale" and

2) "Error executing tool. Manage Scene Cache Job ID: ja2266b4328b643c6b925510c10787a20 : ERROR 999999: Something unexpected caused the tool to fail. Please refer to the error help for potential solutions, or contact Esri Technical Support http://esriurl.com/support. Failed to execute (Manage Scene Cache)."

I am publishing a local Scene with projection 27700(British National Grid).

I have no clue what is the problem.

Re: "Scene service is missing root node" Error

RussRoberts — Tue, 09 Oct 2018 18:07:52 GMT

Can you create a scene layer package from the data and publish a scene layer from that package?

Re: "Scene service is missing root node" Error

ManishArote2 — Wed, 10 Oct 2018 14:18:06 GMT

Hi Russell,

Thanks for replying, I have packaged Multi-patch Layer into Scene layer package and tried to upload ,publish through portal, it is not able to publish and i am getting following error in Server log, Can you please suggest any solution.

Re: "Scene service is missing root node" Error

RussRoberts — Wed, 10 Oct 2018 16:08:59 GMT

This specific error below Error 001887 is related to datastore dependency on SSLv3 protocol. If it is disabled on user machine then you see this problem. This is fixed in 10.6.1 what version are you currently using?

If you are using Version 10.6, you can fix it with following steps:

Open a command window as admin (make sure to open window as admin using Run As)
Go to C:\Program Files\ArcGIS\DataStore\tools folder
Run the following at the command prompt:

changedbproperties --store tileCache --enablessl none

Restart server/datastore