New Category suggestion:
The poster asks a question but provides minimal or no context. For example, no mention of whether they are trying to do something in ArcMap, Python, VBA, etc - just the question. Also, no mention of what the posters knowledge level is, which leaves folks who reply in the quandry of wondering if they are going to post information that is already well known, or, on the other hand, be suitable for an experienced user but baffling to a beginner.
Chris Donohue, GISP
Same as Chris....little or no valid information provided along with the question!
Purely a mod problem--questions posted in a user's personal area so I now can't tag it or move it
Otherwise, what Asrujit and Chris said--not enough information.
I guess it might depend on whether one is generally a person asking the questions or answering them.
1. Insufficient information - I can understand that some (most?) of the time it's because the person seeking answers doesn't know enough to know what information would be helpful to provide. see 2. (also ties in with what Chris said about user's knowledge level)
2. Lack of follow up - whether that's a lack of responses, which could be due to 1., no follow up by the questioner to provide additional info as requested, or to acknowledge that an answer was helpful and marked helpful and answered.
3. Lack of "due diligence" on the part of the questioner - for example, did they read the help, did they search to see if their question has already been answered - I understand that this could be due to people not knowing what to search for in help or in the forum, but sometimes someone will provide a link in a response and it becomes apparent that the questioner (or a later questioner) hasn't followed up on the link.
So, I guess I see 2 intertwined sources of frustration, insufficient information and lack of (or insufficient?) follow up.
Code sample posted in forum post but not set to be formatted as code, so all of the indents and spacing gets removed and code is difficult to read.
Is there an easy way to format the code for posting on geonet? I see nicely formatted code but don't see an option to format it once I paste the text. Do I need to to switch to advanced?
Posting Code blocks in Esri GeoNet
Fantastic. Thank you Xander.
As with Chris Sergent, I have no problem with users marking their own question as answered. I've done it a few times myself on problems I was able to solve myself or with the help of external sources (Esri help or gis.stackexchange).
It's the people who don't mark their questions as answered that bothers me. It's not the points, but it makes finding an answer through searching the discussions that much more difficult for everyone.
I would be divided if it just appeared to be a post for points, but if it's a post that adds value to the forum, I am all for it and marking a valuable question as answered has merit.
Adding to David Barnes' #1: I am bothered by users who don't know how to add a relevant Title to their thread and who ask a question with little or no specifics or details about the issue, hardware, software, workflow, etc..
Although I chose "no response to a question", Geonet itself frustrates me the most. The decrease in user interaction thanks to this abomination, the difficulty of inserting code into posts & responses, the needless extra navigation, five million search boxes, etc.
I agree with Steve Cole...what frustrates me most is Geonet. Posts are organized in so many different places/ways with what feels like 20 levels of subspaces and algorithms for presenting them in feeds. It's a labyrinth and folks do seem less engaged. Even scrolling through posts requires a request to load more, and if you visit a post and then go back to the search results, you have to start again from the top!
When you take the time to answer a question and there is no response (ever) from the OP...
could not agree more. When I start a thread I will watch it through to the end, and be thankful of the responses as they are appreciated!
1) The time it takes to load geonet
2) When ESRI won't chime in on a known bug
3) Poorly organized groups and subgroups which adds even more time to find answers.
I have been on the boards for years and I have noticed a drop off in use. Experts I would always look to for answers no longer posting as much. I personally don't check everyday like I used to since nothing has been improved
For GeoNet hyperlinks from bookmarks, search engines, existing post with hyperlinks; if you are not already signed in, having to sign in to see the content of an existing post.
Definitely understand your frustration here. This has been a topic of discussion (https://community.esri.com/thread/118474), and we are working to resolve this issue.
You can't upvote comments like StackExchange. This is more of a forum/discussion design than a question/answer design. I like to see the top 2 or 3 answers at the top. It gives you a reason to "Like" a comment. Currently, "liking" doesn't seem to do anything. This way the community can kind of vote on the most "correct" answer.
Every time I click on a link from Google, it directs me to the forum post, but then suddenly redirects me back to the main Geonet page. I don't even click on the Geonet Google results anymore because it's more of a hassle than it's worth- which is really too bad.
+1 I'm right there with you. like you said, often the redirect does not actually place you at the question, but at the main page or something. I rarely end up here anymore.
Chris Sergent You can't reply to people like I just did <=== without clicking their name, copying and pasting their username from their home profile page: https://community.esri.com/people/csergent08 Chris Sergent .. oh I guess that works as well. I guess you're supposed to copy and past the entire link instead of their username....
Anyway, just put their username somewhere by their display name so I can link to you without following links.
Jason Tipton are you talking about mention someone like I just did? <------
If so you can use the '@' and type their name with an underscore = @Jason_Tipton.
I did that, but wasn't sure how to handle the space. Timothy Hales Thanks.
Ahh... Thanks Timothy Hales themoreyouknow
I hate everything about geonet. As compared to forums.arcgis.com at least for my use pattern the old forum was superior and far faster in every way. The more I use Geonet the more I hate it. So much whitespace. So much "social". So little thought on user interface. Maybe after they add a TOC to the API they will see the light, save some money, and go back to the old forum! One can hope!
Adam Cox you're exactly right. Google doesn't work well with the site. And the "single sign on/SSO" always redirects you away from a thread to reply if you got signed out. That is easily fixable on the backend. Or it should be. And so, navigation experience is bad.
* Being told to open a case instead of offering helpful advice.
sometimes that is the best advice people have to offer.
Biggest frustration for me is not getting any kind of response.
From the posters point of view when I post a question, If you need more information or code samples, just tell me and I would gladly put that information together, we post questions because we need answers and when it goes 2-3 months with no response whatsoever, it makes me wonder whats the point of posting questions if no one will respond to them. Even if the answer is someone saying I don't know the answer, we need more information, or yea that's a bug, anything would be better then nothing.
X2 Robert. Well said.
Valid concern Robert Winterbottom. The response rate to questions is something that I closely monitor. Although we have has a slight uptick with the percentage of responses, there is definitely room for improvement. I am working to determine various approaches to improve responses.
Thanks Timothy Hales, glad to hear its something you guys are aware of and working on.
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