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*** SOLVED *** I created custom error pages and added them to our .htaccess file. Immediately the problem disappeared. Here is our new htaccess file : ) <IfModule mod_deflate.c> AddOutPutFilterByType DEFLATE text/html text/plain text/xml <IfModule mod_setenvif.c> # Custom Error pages ErrorDocument 403 /403Error.html ErrorDocument 404 /404Error.html # Netscape 4.x has some problems... BrowserMatch ^Mozilla/4 gzip-only-text/html # Netscape 4.06-4.08 have some more problems BrowserMatch ^Mozilla/4\.0[678] no-gzip # MSIE masquerades as Netscape, but it is fine # BrowserMatch \bMSIE !no-gzip !gzip-only-text/html # NOTE: Due to a bug in mod_setenvif up to Apache 2.0.48 # the above regex won't work. You can use the following # workaround to get the desired effect: BrowserMatch \bMSI !no-gzip !gzip-only-text/html # Don't compress images SetEnvIfNoCase Request_URI .(?:gif|jpe?g|png)$ no-gzip dont-vary </IfModule> <IfModule mod_headers.c> # Make sure proxies don't deliver the wrong content Header append Vary User-Agent env=!dont-vary </IfModule> </IfModule> Thank you very much Mike. You were a great help!
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05-09-2013
06:48 AM
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Here is our .htaccess file. I don't see anything in it that could block anyone, but if websites are being blocked, this is where that should occur, so please tell me if you see anything that needs adjusted. <IfModule mod_deflate.c> AddOutPutFilterByType DEFLATE text/html text/plain text/xml <IfModule mod_setenvif.c> # Netscape 4.x has some problems... BrowserMatch ^Mozilla/4 gzip-only-text/html # Netscape 4.06-4.08 have some more problems BrowserMatch ^Mozilla/4\.0[678] no-gzip # MSIE masquerades as Netscape, but it is fine # BrowserMatch \bMSIE !no-gzip !gzip-only-text/html # NOTE: Due to a bug in mod_setenvif up to Apache 2.0.48 # the above regex won't work. You can use the following # workaround to get the desired effect: BrowserMatch \bMSI !no-gzip !gzip-only-text/html # Don't compress images SetEnvIfNoCase Request_URI .(?:gif|jpe?g|png)$ no-gzip dont-vary </IfModule> <IfModule mod_headers.c> # Make sure proxies don't deliver the wrong content Header append Vary User-Agent env=!dont-vary </IfModule> </IfModule>
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05-09-2013
06:10 AM
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Thank you very much Mike! I think we are making progress. To view our project you can select ArcGIS Online and search on RHIT, or you can find it at http://myersengineering.com/ArcGIS.html I uploaded one of the photos to Photo Bucket and changed the link on a data point to point there and it worked. Likewise you can look directly at http://myersengineering.com/ESRI/Images/4-22-13/PICT0032.JPG and see the photo with no problems. If the permissions on the photo were not correct you could not see it. And when I go to the ArcGIS Online map and select a data point, and hover my cursor over "more info" it show the same path as above, but clicking it gets Error 403, indicating a permissions problem. You mentioned a referrer. How do I correct what I have to properly accommodate the referrer? Since you can now see our map with data points, and our online data, you should have both sides of the equation. You said "If you remove the referer, the URL works. " That means the permissions on the file don't block it. Then you said "Your web server seems to be blocking requests from a web site." This part I don't quite understand. The permissions right now are 777, that means World Read, Write and Execute for everyone, far more than anyone needs. More permission than that does not exist and cannot be given. The only time the Error 403 happens is when your referrer is involved. I will be happy to make whatever changes are necessary to make sure my web server does not block any website. Can you tell me what website is being blocked, give me a hint on what access needs to be opened up? Thank you!
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05-09-2013
04:49 AM
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I thought the same thing however, that's not the case. If I copy and past the 403 error url into another new browser window then the picture opens right up with no issue. Map Title: RHIT_Test_Map URL: http://services1.arcgis.com/qKq3G4lzjU5PpK5E/arcgis/rest/services/RHIT_Utility/FeatureServer/0 I only get the 403 error when opening the picture through the html pop up window from the point feature in the map viewer on ArcGIS Online. Thanks!
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05-08-2013
10:06 AM
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Thank you Mike. That would make the most sense. And of couse that World Writable permissios 777 has to go. But unfortunately the client isn't ready for the world to peruse the maps and photos. The data is about 500 MB of photos. I access them by signing in to ArcGISOnline then clicking on MAP. The map shows up, with my data points. Each data point is a photo. When I click on one of the data points I see a lot of data, with "more info" near the bottom. It's when I click on "more info" that I get the Error 403 - Forbidden. I will ask for permission to share so you can better see what I am dealing with, but simply don't have the authority to release it until then. Thank you very much for any suggestions.
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05-08-2013
09:08 AM
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I can see a map with my data points. But when I select on one and click on More Info, I get [INDENT]"Error 403 - Forbidden You don't have permission to access the requested resource. Please contact the web site owner for further assistance."[/INDENT] The permissions on my files were the standard 744, but I have changed them to 777 on everything, and still get Error 403. That means it is a permissions error. But you can't give more permission than 777 (Everyone on Earth has full Read, Write and Execute). I am new to ArcGIS. Can someone with a little more experience suggest something ? Thank you!
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05-08-2013
04:52 AM
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