If you want to export data directly from Survey123 it will use the label name from the XLS form. If you want the data to correctly export/download/view table with the name column you specify in the form, you need to do the following in AGOL: - In "My Content" navigate to the folder that contains the Survey123 form, there should be 3 files (form, web map, feature layer). - Select the feature layer, then the "Export Data" option. Select shapefile option and place it in the same folder (this is a snapshot of the data currently there, does not update, you will need to add a tag) - Now you can download the created shapefile and it will have the name column as the data headers and will work just fine in ArcGIS (any version). If you link to AGOL via ArcGIS pro and view the table, you will see the name field, not the label field
... View more