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Hi @MaureenSpiessl, I sat on a support ticket for 12 months and nothing ever got resolved. There were promises that I would get a meeting with the Android team but the proposed meeting kept getting pushed or cancelled. In the end, it was determined through other support tickets that the capabilities available in Survey 123 exceeded the processing power of older tablets (>1 year old) 🙄. We ended up ditching all the Samsung TabActive 3s and getting iPad Mini 6s. We have also had to upgrade all older iPads. Additionally, I believe we had to dumb down our Survey's to be more compatible with older devices. All in all, it was a huge time suck with no real help from ESRI. Best of luck. Hopefully you can get better traction with your support ticket.
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11-06-2023
07:57 AM
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We have recently switched to Android Tablets for field data collection. We use Survey123 in conjunction with Field Maps. When navigating between apps, the Survey123 refreshes /restarts. On a long form, you lose your placement and duration of the refresh dramatically hampers productivity. Would it be possible to prevent the app from refreshing when navigating between apps. Background info: Offline, no cell or wifi coverage.
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05-17-2022
08:09 AM
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Yeah, using Collector (Aurora) and not Classic. The ipads are older (Mini 2) and can only run iOS 12. The memory might be the issue. I'll have to check if having multiple offline areas is causing the issue. Thanks.
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07-21-2021
10:42 AM
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Thanks Robert but VPN was not setup. It seems like the problem started in May after an app update. Crashing of the app now occurs while streaming lines, collecting data in related tables, and attaching multiple photos to features. 🙄 I wish I could just go back to the version that worked.
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07-21-2021
08:32 AM
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My field crews are using ESRI Collector ( 21.0.1) on iPad Mini 2 since field maps is not supported on older device. In the last 3 months we have noticed that collector will crash if the user tries to use the compass feature or stream a line. I tried just about every setting to see if it would help and nothing seems to work. Any suggestions would be welcome.
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06-22-2021
10:33 PM
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I keep finding that a scale bar or coordinate grid lines would be helpful in my use of Collector. Does anyone know if that is something Esri is working on?
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06-29-2017
07:45 AM
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3 | 05-17-2022 08:09 AM |
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