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Thank you Tope for your helpful response. It was quite a relief to hear that jtx not showing up is a known issue, as I presume is the source of my problem as well. I am (still) waiting for my license manager to get a summary of authorized features, and in the interim have resorted to scripting and geoprocessing. I suspect that 10 will be released before my in house communication issue is resolved, but I just wanted to give some resolution to this thread. I'll be sure to let you know if my assumptions are confirmed, or perhaps even when I am having success with jtx in 10. Thanks again for helping me get to the bottom of my issue. All the best, Margaret
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06-11-2010
10:40 AM
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Thank you Tope for your response, My computer runs the 931 Info Floater as default, and I have also tried installing a 3.3 Info workstation as well to see if the older version of jtx can get past this licence issue. My desktop administrator doesn't show jtx in either licence list, and I can select the extension in arctools>extensions but instantly alerted that the licences "are in use." My licence manager (the actual person) doesn't think the licence needs to be updated because it was updated in March of this year (just a few weeks before I began trying to work with jtx). Perhaps I am not correctly phrasing my request to update the licence server to contain/authorize the jtx feature. Could you possibly help me to identify where/what specifically he needs to do to updated so that the jtx shows on my list of available extensions in desktop administrator? Perhaps this will help solve what I am starting to identify as an in-house communication error, as process of elimination has debunked a variety of alternate error producing possibilities. Thanks again for your support, Margaret
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04-29-2010
08:22 AM
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I'm all 931 at this point, although I have considered experimenting with 10 beta. Also, I've been considering getting IMS/Server up and running to see if that helps the situation, as the only code I have for manual entry is a jtx server code. I am still not able to enable jtx desktop, even though it should be in with my floater for 931. Alternately, I'm about to resort to scripting, but I already know i would prefer the use of the job tracking gui when I finally get into the thick of it. Any continued thoughts would be appreciated, and I will perhaps try to contact Amber B in the event that I'm without resolution in the near future. All the Best, Margaret
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04-27-2010
08:00 AM
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Thanks Ted! Regardless of your modesty, its great to have other knowledgeable people in the field willing to lend an ear and a comment. All the Best, Margaret (aka mrmspyker 🙂 )
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04-27-2010
07:56 AM
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Hi Ted, It seems you are on this thread regularly, and are fairly knowledgeable about jtx. Perhaps you might have some thoughts for a solution to my problem - "license key issues" - if you have a minute. If not, no worries of course 🙂 Thanks,
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04-22-2010
07:47 AM
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pps I do have an ECP number for the jtx, but there is no option to select the jtx product in the product registration window at ESRI customer service
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04-21-2010
08:44 AM
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ps, I received the same error message when I tried to install an earlier version and run it on info 3.3
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04-20-2010
07:59 AM
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Hello Tope, I have been given the registration key for plts and jtx from our license manager, but cannot find where to enter it. My workstation uses a floating license for ArcView (9.3.1), and when I try to access under desktop administrator the middle option "I have already registered the software and need to register additional ArGIS extensions" is gray-ed out and cannot be selected. Opening jtx from my start menu draws the error message "all of the available jtx extension licenses are currently in use," and the same when I try to enable the extension. I know that no licenses are in use, and my administrator is doubtful the license has timed out. Thanks, Margaret
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04-20-2010
07:47 AM
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