heat map not showing up on some machines

Blog Post created by masaaki_abeesrij-esridist Employee on Aug 5, 2016

On some machines, the following sample doesn't work correctly.(heat map layer doesn't show up on the map)

Explore Heat Maps | ArcGIS API for JavaScript 3.17


Had the same issue with the heat map you can set on the ArcGIS Online's Web map.


After some investigation, there seems to have an issue with IE11 and Intel HD Graphics.

There are some threads on the web.


[SOLVED] Internet Explorer 11 and Intel HD Graphics - Windows 7 - Spiceworks

javascript - Google Heatmap Not Consistently Displaying in Internet Explorer - Stack Overflow

Issue 9723 - gmaps-api-issues - Bug: Heatmaps layer not displaying on IE 11 - Google Maps API bug reports and feature…


Well, this Google's sample app also doesn't work.


So, workarounds...

1. try Internet Options > Advanced > Accelerated grphics > Use software rendering instead of GPU rendering to be enabled


2. update the Intel HD Graphics' driver update


both worked in my case.


*IE10 didn't have this problem.