Issue connecting ArcGIS 10.4 to an external GPS

Blog Post created by l.albrightesri-ch-esridist Employee on Oct 31, 2016

We recently have come across an issue regarding the connection of ArcGIS 10.4 (running on Windows 10 on a Panasonic device) with an external GPS-System. The actual problem was that the COM-PORTs were all deactivated resulting in the impossibility of using an external GPS. Microsoft has supposedly issued a reference to device producers indicating that these settings should be set in such a manner concerning the usage of Windows 10. 

The solution for this issue is to contact the device producer (in this case: Panasonic) and have them configure the drivers to activate the designated interface.


(PS: Related Bug: Bug: The GPS toolbar does not recognize COM ports over COM9  )