Latest Contributions by KaitlynPurcell

Hi @Trevor_Hart I don't have any updates to report at this time regarding the patch release. Hopefully the workaround will continue to suffice in the meantime.  ... View more

Hello @anbinh @A_Wyn_Jones and others -  Esri is investigating an upgrade failure with the characteristics of what has been mentioned here. Please contact Esri Tech Support to open an incident if you are experiencing a similar upgrade failure. Thank you, Kaitlyn ... View more

Hi @Trevor_Hart I acknowledge that there was a miscommunication regarding the status of this defect and patch. In addition to the aforementioned workaround for BUG-000158232, this defect is planned to be addressed in an 11.1 patch tentatively scheduled for release in Q4 2023.  Regards, Kaitlyn ... View more

The ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch B version is now live on the support site. The URL is:  https://support.esri.com/en-us/patches-updates/2023/arcgis-web-adaptor-iis-11-1-reliability-update-2-patch I want to highlight this note from the patch page: Important note September 25, 2023: The ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch has been re-released, with a B version suffix on the name, to correct install failures related to file locks. The install of this patch now includes commands to stop the ArcGIS Web Adaptor application pools in order to release any file locks and allow the patch to be applied completely to all instances of the ArcGIS Web Adaptor (IIS) 11.1. If the first attempt to run the patch does not update all of your deployed ArcGIS Web Adaptor instances, please run it a second time. A fully patched system will show all web adaptor instances, under inetpub/wwwroot/(context) folder, with a ESRI.ArcGIS.WebAdaptor.dll file dated 8/10/2023. Esri recommends that all users of the ArcGIS Web Adaptor (IIS) 11.1 download and install this corrected patch.   Regards, Kaitlyn ... View more

Hello all, please note that the following defect has been logged to address this issue: BUG-000161467 - ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch may not install completely to all ArcGIS Web Adaptor instances due to a file lock. This should be published to the Support site soon - https://support.esri.com/en-us/overview Additionally, we've published a technical article to help determine whether you are facing this issue, and the steps to successfully apply the patch - ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch may not install completely to all Web Adaptor instances due to a file lock A note was added to the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch page summary which points to the technical article mentioned above.  Best, Kaitlyn ... View more

All, thank you again for your responses and work with Tech Support. The very latest feedback is corroborating our investigation that the patch may not be applied completely because of a file lock. Sometimes simply re-running the patch is successful. However, as has been recently noted in this thread, and based on other reports, the best practice is to temporarily stop the ArcGIS Web Adaptor’s application pool before applying the patch. Please refer to the steps below if you are encountering the problem where the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch is not being successfully applied to all of your instances of the ArcGIS Web Adaptor (IIS). Identify all 11.1 ArcGIS Web Adaptors that have not been updated when applying the patch. Open Windows Explorer, and navigate to inetpub/wwwroot/(context) folder, where (context) is the name of the ArcGIS Web Adaptor instance. Check the date stamp of the ESRI.ArcGIS.WebAdaptor.dll. A fully patched ArcGIS Web Adaptor should show a date stamp of 8/10/2023 on the ESRI.ArcGIS.WebAdaptor.dll. Repeat this check for each ArcGIS Web Adaptor instance on the machine. For example, an ArcGIS Enterprise deployment installed by the ArcGIS Enterprise Builder will create two instances of the ArcGIS Web Adaptor (IIS), one is named portal and the other is named server. In this example, the application pools will be named ArcGISWebAdaptorAppPoolportal and ArcGISWebAdaptorAppPoolserver. If there is uncertainty about how many ArcGIS Web Adaptor (IIS) instances are installed on the machine, go to the Windows Control Panel > Programs > Programs and Features to see the list of installed ArcGIS Web Adaptors with their respective instance names. Close the Windows Explorer that was used to view the ESRI.ArcGIS.WebAdaptor.dll date stamp. This step is important to ensure no inadvertent locking of Web Adaptor files Open Internet Information Services (IIS) Manager. Click the Application Pools node in the tree view. Based on the results from step #1, stop all ArcGISWebAdaptor application pools that have not been updated. For example, if both the portal and server instances were not updated, right-click ArcGISWebAdaptorAppPoolportal and choose Stop. Then right-click ArcGISWebAdaptorAppPoolserver and choose Stop. Please note that depending on the activity of your web server, the actual stop and release of files may take longer than is indicated by the Internet Information Services (IIS) Manager user interface. Close Internet Information Services (IIS) Manager. Run the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch. Wait for the patch install process to complete for all instances of the ArcGIS Web Adaptor (IIS) you have installed. Open Internet Information Services (IIS) Manager. Start all ArcGISWebAdaptor application pools. For example, right-click ArcGISWebAdaptorAppPoolportal and choose Start. Then right-click ArcGISWebAdaptorAppPoolserver and choose Start. Open Windows Explorer. Navigate to inetpub/wwwroot/(context) folder where (context) is the name of the ArcGIS Web Adaptor instance. Check that the ESRI.ArcGIS.WebAdaptor.dll has a date stamp of 8/10/2023. Repeat this check for every ArcGIS Web Adaptor (IIS) on the machine. If you find that the ESRI.ArcGIS.WebAdaptor.dll still does not have a date stamp of 8/10/2023 after following this workflow to apply the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch, please log an incident with Esri Tech Support. The details provided here will be made available both in the patch page for ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch and an Esri Technical Article. We will post those links when available. Esri plans to re-release the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch with additional install logic so these manual steps of restarting the ArcGISWebAdaptor application pools are not necessary. This enhanced install logic would be included in any future patches for the ArcGIS Web Adaptor (IIS) 11.1. Regards, Kaitlyn ... View more

All, thank you to those who logged a case with Tech Support, and allowed us to look further into reports of continued instability even after the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch has been installed. The investigation is still active. Based on several findings, and also indicated by the most recent posts on this thread, we are finding that the patch is not actually being fully applied. The patch install is not displaying errors but an inspection of the affected files is showing an earlier and thus incorrect time date stamp. In some cases, the patch is being correctly applied to one but not all instances of the ArcGIS Web Adaptor (IIS). The suspicion is that the files to be patched were in use and thus locked, preventing the patch from completing successfully. The file lock could occur because the ArcGIS Web Adaptor Configuration page has been opened (before all instances were patched), or if your ArcGIS Enterprise deployment is receiving requests during the patch installation. To verify the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch is fully installed, navigate to inetpub/wwwroot/(context) folder where (context) is the name of the ArcGIS Web Adaptor instance. Check that the ESRI.ArcGIS.WebAdaptor.dll has a date stamp of 8/10/2023. Repeat this check for every ArcGIS Web Adaptor (IIS) on the machine. An ArcGIS Enterprise deployment installed by the ArcGIS Enterprise Builder will create two instances of the ArcGIS Web Adaptor (IIS), one is named server and the other is named portal. If there is uncertainty about how many ArcGIS Web Adaptor (IIS) instances are installed on the machine, go to the Windows Control Panel > Programs > Programs and Features to see the list of installed ArcGIS Web Adaptors with their respective instance names. If you find that the ESRI.ArcGIS.WebAdaptor.dll does not have a date stamp of 8/10/2023, try again to install the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch. After applying the patch again, repeat the check of the date stamp on the ESRI.ArcGIS.WebAdaptor.dll for all instances. If a re-running of the patch is not successful, please then log an incident with Tech Support.  Regards, Kaitlyn ... View more

Hi @BryanBoutz1 I'm sorry to hear you were still encountering issues after installing the patch. I understand you have a workaround, but if you're willing to look into this, please contact Support and message me your case number. Thanks, Kaitlyn ... View more

Hi @KPattison if you are still having issues described in this thread and the patch has not completely resolved these, please create a Support case and message me when you have the case number. Support will be able to help determine whether this other symptom is related, or if there's further troubleshooting required. Thanks, Kaitlyn ... View more

Hi @eryildiz the ArcGIS Web Adaptor (IIS) 11.1 Reliability Update 2 Patch accumulates fixes included in the first patch, so no, you do not need to apply the first. Do you already have a Support case open? If not, please log one and message me the case number when you can. Thanks, Kaitlyn ... View more

Hi @asergio  In speaking with the product team, we don't believe the workaround is applicable to the ArcGIS Web Adaptor (IIS) 11.1 because the 11.1 version utilizes .NET 6 (whereas earlier versions were utilizing .NET 4). Do you have an existing case number with Support I can reference? If not, please get in touch with Support so we can look into this further. Thanks, Kaitlyn ... View more

Hi @IanIce1,  Support is in contact and reviewing the latest details of your case as there is not certainty the problem is related to the issues addressed with this patch.  Thank you, Kaitlyn ... View more

Hey Zachary, It looks like this may be by design or a limitation of the Add Data Widget. I would recommend browsing ArcGIS Ideas to see if there's an existing Idea for this functionality. If not, feel free to create one. Best, Kaitlyn ... View more

Hi Zachary, I was able to add the Esri Hydro Reference Overlay service via the Add Data Widget using the service url. If you navigate to this item in Portal (Content > Living Atlas > 'Esri Hydro Reference') and open the Item Details, you should see the service url at the bottom right of this screen - https://services.arcgis.com/P3ePLMYs2RVChkJx/arcgis/rest/services/USA_States_Generalized/FeatureServer I added this through the URL option in the Add Data widget: From the blog post, 'Much of the content found in the Living Atlas is public and ready-to-use in maps, scenes, and apps with no restrictions or authentication required. However, some content is not publicly available and falls into two categories: Subscriber and Premium Content' so there is no additional configuration needed.  Hopefully this helps, but feel free to let me know if you have further questions. Kaitlyn ... View more