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For the sake of closure: The issues we were having came down to the basemaps that we were using in our web maps. In order to take those maps offline without signing into ArcGIS Online, we needed to add the ESRI offline/tiled basemaps to the web maps. Those maps are here: https://atwell.maps.arcgis.com/home/group.html?id=3a890be7a4b046c7840dc4a0446c5b31#overview and instructions to use them are here: https://enterprise.arcgis.com/en/portal/latest/use/take-maps-offline.htm (see "Use and Esri Basemap offline").
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07-02-2019
04:26 AM
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Hi Kelly, Can ESRI put out a step by step with screenshots of where this option is to set time zone when publishing a feature service? It says there's a way to do it but it does not show you how. The instructions (see link below) say "When you publish feature layers containing date fields from files or an ArcGIS Desktop app, specify whether the date values are in the local time zone or in UTC time. If the date fields contain local time zone information, you must specify this when you publish the layer." However, I don't see anywhere to do this in the Service Editor settings when publishing a feature service. Work with date fields—ArcGIS Online Help | ArcGIS I have also tried following another set of instructions for changing the time setting in the feature service in the web map per this website, again the settings it states are there are not present. I've spent 2 hours trying to correct this issue for our end user so far this morning and have still not come up with a solution. I also vote for ESRI changing to keep the exact dates as they are in the date field when publishing a service. For our uses, the date the data is collected is what our users are looking for and they are not happy with the fact that the dates automatically change- on the back end we didn't even know ArcGIS online would automatically change it until we found the discrepancy- it's just not something I would have even known to look for when simply publishing an attribute table that happened to have a date field let alone have to do several steps to work around for numerous field datasets that have been collected and published as several feature service impacting several maps and applications. Perhaps on paper ESRI has their reasons, but for day to day users it just doesn't make sense for the majority of us. If there was a clear button or option to select time zone, I can see that would be a solution, unfortunately I still haven't been able to find it. Thanks, Kendra
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03-06-2019
07:11 AM
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I am trying to take a web map offline. I have created my own basemap and loaded it into Collector, but every time I select my own offline area within the app and tap download, it wants me to sign into my ArcGIS Online account. I am already signed into my enterprise account. Why is this happening? I tested the same process multiple times on Thursday 1/3 with no problems. We updated the web map on Friday and after that ALL of my web maps ask for the same thing when I try and take them offline. Help?
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01-07-2019
06:48 AM
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11-19-2020
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