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Well, I'm not sure what the issue was. But I did a system restore back 6 weeks and everything is installing fine. Could have been a corrupt registry entry. A system restore is probably something I should have tried before even starting this thread. It usually solves most problems. I'd like to thank everybody who took the time to try and help. My next question is perhaps doing a clean install because there wasn't much on the comp to begin with. I went back six weeks, to the point where I need to set everything back up the way I had it so it might not be a bad idea to do have a clean slate. A clean install is always a good thing. Thanks again everybody! Hopefully I can move forward enough with this program and GIS in general to where I can assist others.
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08-06-2017
06:26 PM
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Hi Dan. I completely see the point of trying something different. However, I was running the same program with a 6 month license from one of the ESRI books on my laptop with no issue. I would rather have this program on my desktop PC but both PC's are running the exact same OS so I know Windows 8.1 64 bit isn't an issue. Upgrading to Windows 10 is beyond what I'm willing to do, worst case scenario I'll go back and use my new license on my laptop. If it means anything, I downloaded the exact same exe file on the laptop and I never got the "........stopped working" prompt. If anything at this point, I'll reinstall 8.1 on my desktop PC because that tends to fix everything. In fact, I might try to do a system restore back a few months ago to see if it does anything.
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08-06-2017
05:49 PM
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Browsing over my edit options, it doesn't appear that I can change it to a question. I might be missing it. Thanks for the reply. I don't have an issue with any other exe files, it's only the ESRI ones. I have downloaded several ESRI files and they've all had the same issue. It still could be a security setting. One thing I noticed doing a search is that some users were having issues with the program stopping was having updates Opengl. But I have the latest driver so that shouldn't be an issue. I'll certainly post a summary of the solution if/when I get one tomorrow. I know what you mean, it's aggravating finding a thread that describes exactly what you're trying to fix but the OP failed to update it. If I can figure out how to change this to a question, I'll do that too. Thanks again!
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08-06-2017
05:30 PM
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Not at all, I didn't take it that way. You were just pointing out something many people probably don't realize they have as a subscriber. I'll just be patient and take care of this on Monday. Thanks for the input!
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08-05-2017
10:42 PM
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Thanks for the replies. I've installed all the latest Microsoft updates and still no difference. I'm aware of the tech support (although I couldn't submit a ticket) so I have to wait for chat which is only open from M-F. Was just hoping maybe somebody here had an obvious solution that I may have been missing.
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08-05-2017
02:48 PM
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I've seen some people with issues where the program stops working and gets the 'arcgis has stopped working' prompt. I'm in a different boat. I just purchased the personal edition and I'm looking to install it on this computer. I'm working towards my certification so I've already had the program installed on a different computer. However, I wanted to install this new license on my desktop PC. When I go to run the .exe of Arcgis Desktop 10.5.1 it immediately returns the prompt "Arcgis desktop has stopped running". I am running Windows 8.1, have 8GB of RAM, 4.6 GHz, GTX 1060 video card with the latest driver. I have tried to run the exe file as administrator, I have tried to run the compatibility mode. I have tried to run it with the firewall turned off and I tried to install it to a different drive. I have even tried to run several other exe files with the same results. At this point I am out of ideas. Does anybody have any suggestions? Thank you in advance!
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08-04-2017
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