Latest Contributions by HelenYang

‎09-09-2013

Have we confirmed this is a problem or bug with 64-bit? No. No one confirm anything yet. I am still waiting for the reply from Matthias.

‎08-29-2013

Hi, Some addtional information for you. 1. I have pulled the machine out of security zone, uninstall, clean user profile temproary files, and reinstall the 64-bit version. The problem remains. (OS: Window 7 64-bit) 2. Uninstalled the 64-bit version, installed the 32-bit version, it works. The problem appears with 64-bit version. Hopefully, this points direction to debug. Helen

‎08-27-2013

Hi, can you send me the most recent hs_err log file ? (check the creation date) let me know .. m. Hi, Matthias, I've attached the latest log file. Thanks for your help. Helen

‎08-26-2013

Hi, I have a 3D feature class (with Z value defined). I need to convert this to multi patch type before assigning texture. I used the "3D Layer to Feature Class". However, the result is very different from the original data. I attached the screen capture for before and after conversion. The tool help does not prompt for restriction of the input data. Could you prompt what do I need to do convert the data correctly please? thanks Helen [ATTACH=CONFIG]27008[/ATTACH][ATTACH=CONFIG]27009[/ATTACH]

‎08-26-2013

Hi Helen, Here's the answer from the developer : Let me know if this helps. Hi, Matthias, We tried the developer suggested solution, and even added the whole "�??C:\Program Files\Esri\CityEngine�?� into the white list. The problem remains. Is there a debugging mode to capture which DLL caused the error? Thanks Helen

‎08-20-2013

Hi Helen, Can you try the following : - Delete the folder C:\Users\<name>\AppData\LocalLow\Sun - Then try starting again Let me know.. Hi, Thanks for the reply. Unfortunately, the same error returned. Since the error message "EXCEPTION_ACCESS_VIOLATION" return, wondering if this might related to our environment. Our department uses a "white list" to control the kind of applications allowed to run. I've requested to allow cityEngine.exe and Java to run through. There might be some other programs which also need to add in to the white list that I don't know. Could you please shed some light on this direction? thanks! Helen

‎08-13-2013

Hi, My CityEngine crashed without any error message popup. However, I did find the hs_err file I attached here for your reference. BTW, I've tried delete .CityEngine folder, uninstall and reinstall, and the problem remain the same. Please help. Helen

‎08-07-2013

I've installed CE 2012 and authorize the application with our concurrent license server. I've also add the -Dagol into the ini file. However, I am unable to start the CityEngine, application. The application starts, then close without report error. Although the Eventviewer shows ntdll.dll error report, and I've attached the hs_err_pidxxxx.log file for your reference. The OS: Window 7 64-bit. ATI Radeon HD7470 Driver 8.922.0.0 I've tried deleting the .CityEngine from user's local profile. Error still persist. Any other suggestions to fix the error please? Thanks

‎05-13-2013

Hi ! In the CityEngine.ini file which you find in the program's directory, add the following line in a text editor: -Dagol This should ignore any ArcGIS Online timeout and start CE immediately, though the AGOL features will be deactivated that way. Hi, I had the same problem. The CE started after I added the line you specified. After the CE started, I added in the proxy server and port number. Close the application, change back the init file. The application is still hang. I was expecting a prompt window to ask for user name and password for the proxy. nothing happend. Where can I put the user name and password for the proxy server? Our environment requires user name and password for the proxy server. Could you show me how to configure the proxy from the CE please? Thanks Helen

‎05-06-2013

I ran into this as well and to see the /config option in the Admin API, you'll need SP1 installed. my server is installed using the directly downloaded 10.1 SP1 package. I encountered the same error as above. Is this really the sp1 issue?

‎02-13-2013

The app is looking for your arcgis.com content in the wrong location. Looks like we forgot to set a path to point it to www.arcgis.com in the download version of the template. I've attached a zip file of the updated version that should fix this problem. Thanks Kelly. I will try it out and let you the result. Helen

‎02-10-2013

Hi, I've created a map from ArcGIS online using my own arcgis server services, shared the map with everyone, and even publish a web application using the Basic viewer template from ArcGISOnline. However, when I downloaded the bisicviewer template to create a web application from the local web server, I got the error message - Unable to create map: "Unable to load http://localhost/sharing/content/items/xxxxxxx?f=json status:404". I understand 404 meaning the web page not found. It could be security related, as my server is behind the firewall and proxy. So I set up a proxy page according to the http://help.arcgis.com/en/webapi/javascript/arcgis/jshelp/#ags_proxy, although I am not sure if my proxy setup is correct. How do I know if my proxy page setup correctly? Could any one suggest what I should do to bypass the error? Did I miss something in setting the web page. I didn't modify anything in index.html but the WebmapID, then copied to the IIS root folder. Thank you very much in advance. Helen

‎08-28-2011

I have the same issue. The only work around I have been using is to edit the model, open the tool, click Test, then set back to No_Test. The field mapping works fine from there. This is really annoy. My automation task stops working when it hits the place. I have to manually run this part of the model. It appears for me that the model didn't refresh information as often as it requires during execution. I tried to add in a small python script to refresh the workspace, it didn't work. Similar situation occurs when I detected a feature class existence. If the feature class has been created in previous part of the model, the Exists function never return true. I hope that Esri could provide effective info on how to refresh the workspace during the model execution.

‎02-13-2011

After install, did you restart ArcCatalog?

‎11-23-2010

Do you have virus check software installed in your env? Certain virus check software does prevent you from creating or updating files from the network shared directory.

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Latest Contributions by HelenYang

Re: cityengine is crashing! HELP!

Re: cityengine is crashing! HELP!

Re: cityengine is crashing! HELP!

Problem using 3D Layer to Feature Class to convert 3D feature class to multipath

Re: cityengine is crashing! HELP!

Re: cityengine is crashing! HELP!

Re: cityengine is crashing! HELP!

Unable to start CityEngine 2012.

Re: Trouble starting version 2012

Re: How do you correctly disable data uploading when publishing a Map Service?

Re: Unable to create map using Basicviewer from my local server

Unable to create map using Basicviewer from my local server

Re: Field Mappings in Modelbuilder Arcgis 10 - Append tool

Re: GDBT10 installed with missing mschrt20.ocx error

Re: Why is access denied on filebased geodatabase?

Re: Hide system tables from SDE schema

Web AppBuilder Custom Widgets