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I would turn off the editor tracking and see if that addresses the issue. For our workflows we decided to create the custom role because we liked having a user/time-date stamp associated with edits and wanted to ensure that users wouldn't edit features created by other field staff. There are obviously other ways to track the former and the latter may not be relevant for your workflow.
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01-08-2018
12:14 PM
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Do you have editor-tracking enabled on the layer? This was our issue and is related to the following bug BUG-000096417: Photo attachments are not synchronized from Collector for ArcGIS (iOS) if Editor Tracking is enabled on the ArcGIS Online hosted feature layer, and has restricted access enabled, and the user attempting to perform sync is not an Administrator in the Organization. However, ownership-based access is not enforced for admins so a work-around is to create a custom role with at least on admin privilege assigned. Role-type is determined by the highest level of privilege for the role. We added the ability to View All Members but kept all other privileges the same as our standard level 2 users. Extra thanks is due to Margaret at ESRI Support Services who helped me work through the issue.
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12-28-2017
07:54 AM
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Some of my AGOL users cannot sync photos that they have attached to points using Collector in offline mode. Attributes sync without problem. Attaching photos works when not in Offline mode. Sync does not throw an error. Feature Layer is hosted in our organizational AGOL account. Success in syncing attachments does not seem to be related to role (user or publisher). Preferred attachment size is set to Large. Collector version is 10.4.0 Any ideas? I have a number of internal staff and contractors performing field work which will be done without cell reception. Thanks, Dan
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11-08-2016
01:23 PM
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