Utilization of QuickCapture to create assignments in Workforce

Blog Post created by cfisher-esristaff Employee on Aug 15, 2019

Hello, I am Chase Fisher, a Solution Engineer with Esri for Local Government.

The following blog lists a few local government-based use cases using this integration.

Hopefully this post will inspire you! I would love to hear of other use cases you may come up with!


How does it work?

I was in the process of creating a demonstration for a local Users Group for interoperability between Workforce, Navigator, Survey123 and Collector. I wanted to include QuickCapture in this demo. After looking into it, I discovered that QuickCapture can be used to create assignments in Workforce! QuickCapture operates with Hosted Feature Layers, and Workforce creates a hosted feature layer titled assignments_xxxxxxxxxxxxxxxxxxxxxxx when you deploy a Workforce project. Workforce uses this layer to store the assignments in. So... logically all you have to do is point QuickCapture to use the assignments feature layer created by Workforce to be the layer it writes to, and that's it!!!


The following blog post from Kylie Donia outlines the details on how to put it together:



What can it do?

To help jump-start brainstorming around this, here is a brief overview of some capabilities around the integration of the products:


Big button design allows the user to easily collect a location, with or without picture, assigned or unassigned to a specific person in Workforce. The location, the image, and the assignment information are all created at the same time and automatically show up in Workforce.


Assign work, monitor progress of work & the location of your field workers, assign priority level, a due date and time. Mobile Workers will also receive notifications on their device when assignments are assigned to them.




How can I utilize this in my Organization?

If you see something in the field that needs to be done, typically you need to remember where it was and what it was so that you can tell whomever of the issue that needs to be resolved. With the integration of QuickCapture to create assignments in Workforce you no longer need to remember anything. Pull out your phone open QuickCapture click the button describing the issue and take the picture. Now the location, description, and a picture are sent to Workforce to be assigned to whomever whenever. 


 Public Works –
(Scenario 1) I view an issue while out in the field and need to remember where and what the issue is. I utilize QuickCapture to take a picture of the pot hole or a sign that is in need of repair, etc. to create an assignment in Workforce with the location of the issue, and a picture of the issue, so that it can be assigned when I get back to the office or by my designated Workforce dispatcher.
(Scenario 2) I observe an issue, that is an issue that I see regularly, and I know who I would like to assign it to. I set up the QuickCapture project to automatically assign the task to a specific person with a specific priority level.
Police Officer –
(Scenario 3) I just worked a vehicle accident where a stop sign was damaged, we need to get the sign replaced ASAP. I utilize QuickCapture to notify the public works supervisor or whomever is predetermined that can respond immediately to replace the sign.
(Scenario 4) I happen to come across or have had complaints about a pothole. I go out to inspect the pothole and it doesn't need fixed immediately, but it is an issue that needs to be addressed. I utilize QuickCapture to take a picture of it and create an assignment in Workforce (unassigned) so that the public works department can assign it later.

Street Maintenance Worker -

(Scenario 5) I receive a notification on my phone! Sign Repair - Critical described in Scenario 3. I open Workforce and acknowledge my assignment (the status changes in the office, they now know I am on the job). I am able to see the picture showing the damage to the stop sign, and assess what materials I need to fix it, and then navigate to the location to complete my task. Once done I mark my assignment as complete and add any notes that I want the office to know about.

(Scenario 6) The police officer in Scenario 4 created an assignment in Workforce for my department because he came across a pothole while he was on the night shift. The dispatcher in my office saw the assignment when they came in this morning on Workforce and has assigned me to the task of fixing it. Like I do every morning when I start my day, I open Workforce on my device and see what tasks I have assigned to me. I see the pot hole assignment and take a look at the picture and the notes the dispatcher has added. I now know that for this pot hole I just need a shovel and some cold mix. I acknowledge the assignment, start the assignment, gather the supplies and tools I will need, navigate to the pot hole, fix the pot hole, take a picture and add notes to the assignment and change the status to complete. Now I move on to my next assignment. 

(Scenario 7) I work for my cities utility company we just installed a water meter, and in doing so we had to cut the street and the sidewalk. Typically I would have to create a work order and fill out the address and all the information for public works to come fix the street and sidewalk. Now I can just pull out my phone select sidewalk or street cut and take the picture. Instantly public works has a picture, description, and location of the issue. 






Utilizing QuickCapture and the take photo option gives your organization a way of collecting, documenting, and assigning work with just a few button pushes. You see something that needs done, you pull out the phone and push the button and take the picture. The photo can tell the dispatcher and the field worker many different things. Scenario 6 shows just that. There is a pothole that needs fixed. You are able to see a photo of the issue and you immediately know... Do I need a shovel and some cold mix, or do I need jackhammers, a dump truck, drag box, steam roller, and or other personnel to help? 


Hopefully this brief overview was helpful, and now you can see how beneficial this integration can be. These are just a few workflows off the top of my head. I fully believe that the number of use cases for this and other departments within local government could be extensive. We have been brainstorming on use cases in other industries like utilities, and emergency management.


It can all be done simply with very little setup, and the assignment can be made with just the click of a button!


The question is...

How will You use this integration?



Disclaimer* "The opinions expressed or postings on this site are my own, and don't necessarily represent Esri's position, strategies, or opinions."