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Check through the program files properly to make sure everything ESRI has been removed. You may also want to use revo uninstaller to make sure everything is cleaned up. You'll also have to make sure the license manager is pre-2019 (2017-2018 should be fine). Good luck!
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08-08-2019
03:36 PM
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No update. This issue was not an mxd issue though. It was related to the new license manager not being able to manage old installations.
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08-07-2019
10:43 AM
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Wow! Yeah that's gonna be a pain to get sorted out. Hope you are able to roll back to 10.6 with the old license manager. Although at 200 users it's going to be a pain either way.
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07-24-2019
07:49 AM
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Hi Luiz There wasn't a solution per se. At least ESRI Technical couldn't help. There definitely is something wrong with the last two license manager updates. They are not able to manage older versions of Map. That being said. I downloaded Revo Uninstaller and CCleaner. Used Revo to completely remove everything ESRI (sequence was reader, reviewer, data interop, background gp, map then license manager). Then searched for any remaining extensions and uninstalled. At the end of the LM uninstall, I took note of all ESRI folders Restarted laptop and ran CCleaner to clean up & fix registry errors etc. Manually deleted all ESRI folder from above. Any trace of a previous extension, build, update, version of ArcMap would crash the program when the license manager was activated. After laptop was clean of all things esri, I restarted and then re-isntalled: LM, ArcMap, data interop, background gp, reviewer, reader). ArcMap opens now, but is significantly slower than ArcGIS Pro which was not the case previous to updating the LM at 10.7. I assume it's ERSI's move to push toward ArcGIS Pro. I am actually going to do a complete uninstall of ArcMap and try and re-install the last 10.6 version. It was stable and fast. Hope this helped. Barry
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07-24-2019
07:02 AM
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See https://community.esri.com/thread/231730-arcmap-107-crashes-on-startup
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07-04-2019
02:38 PM
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Hi Alex Yes I suspect there's a bug with the 10.7 license manager. I eventually got ArcMap to start. But it involved me having to uninstall all things ESRI, scrub the entire system of anything ArcGIS related (from temp files to extensions to shortcuts) and then re-install 10.7.1. Turns out there was an obscure dll from a tool I tested with the maritime charts which license had long expired. While the 10.6 license manager had no issues with dismissing the tool and not loading the dll's, the 10.7 just couldn't move forward at all. I've since sent it to ESRI Support. Will post response here. Thanks!
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07-04-2019
02:34 PM
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Hi Melita Thanks for the info. I ran the dump file through Visual Studio debugger and found the same NauticalDesktopCOM.dll issue. Never installed or used anything called Nautical Desktop, but after seeing the issue, found the dll in C:\Program Files (x86)\ArcGIS\MaritimeCharting\Desktop10.5\Bin. The things I have installed are Desktop, BackgroundGP, Data Reviewer, DataInterop, Reader - no additional add-ons or plugins. I've tried uninstalling everything with Revo uninstaller and re-installing Desktop only. Still same issue. Catalog works, ArcMap doesn't. So back to square 1!
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06-30-2019
08:41 PM
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Hi ArcMap 10.7 & 10.7.1 keep crashing on startup. After looking at the dump file in VisualStudio, it seems an exception being thrown when NauticalDesktopCOM.dll is being loaded. Is there a remedy for this to get #ArcMap working again? Thanks Barry Esri Technical Support
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06-29-2019
07:56 AM
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I've since uninstalled ArcMap 10.7 and installed 10.7.1. Still the same issue. #ArcCatalog works, but very slowly. But ArcMap crashes on startup. The arcmap.log file shows everything starting like normal. But the splash screen hangs and then I get an ArcMap encountered an error message. I also disabled my NVidia driver and still same result. I've attached a crash dump file so perhaps someone at Esri Technical Support might be able to assist.
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06-28-2019
08:08 PM
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Hi I recently upgradedArcMap from 10.6 to 10.7. 10.6 worked fine. But 10.7 crashes on #startup. ArcCatalog works, but much slower than in 10.6. These are the things I've tried so far: 1. Resetting profile 2. Uninstall/reinstall python 3. switching display drivers 4. changing default printer 5. uninstall/re-install 10.7 6. uninstall 10.7 and install 10.6 (this one I'm not sure about, I don't know if upgrading the license manager had something to do with it) This is the arcmap.exe /log file: Initializing license...done Parsed command line Creating App... done Processing shell command... Creating New Document... Opening normal template...done... Loading printer information...done... New VBA project...done... Add first mapDone creating New Document done Loading extensions...done Startup complete Any help getting ArcMap up and running would be helpful! Thanks Barry
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04-07-2019
02:20 PM
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Title | Kudos | Posted |
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1 | 08-08-2019 03:36 PM | |
2 | 07-24-2019 07:02 AM |
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