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Hi Steven, Gotcha, thanks! Yes, I do see the other content options fine. For the output directory, I am using a network drive that I have connected to my machine--in this case my R:\ drive. Using this path caused the error. I did then try to use the UNC path to the same location that yielded the same error. Best, Melody
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08-21-2019
12:16 PM
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Hello, I have two separate questions: We have recently subscribed to a Plus account and I noticed that the 'My Content' option in the drop down menu of the Create a New Layer window is missing. Should it be available after signing into my Plus account? I am unable to set the Output Directory to our server without getting an "undefined error." The separate layers are not built out and syncing stops. It only creates Layer 1 followed by a series of layers named <Clip Group> for each layer that I choose to sync. Should it be possible to have the extension sync maps and create AI files on server paths? Or is it only limited to saving on my local machine? I have the following report that is generated after the error happens in one of these instances (also attached): Operating System: Windows 10 64-bit Host Application: ILST 23.0.3 M4CC Version: 1.4.2 User: adobe__0016281 FATAL ERROR: undefined Code: undefined Date: 8/2/2019 8:44:24 AM FATAL ERROR: undefined Code: undefined Date: 8/2/2019 8:44:25 AM FATAL ERROR: undefined Code: undefined Date: 8/2/2019 8:44:54 AM FATAL ERROR: undefined Code: undefined Date: 8/2/2019 8:44:54 AM Thanks!
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08-20-2019
01:16 PM
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Hi Clint, I just wanted to follow up with you on this one. Is there any additional information in regards to the complimentary account and the usage? (for presentations, etc.) I guess the more relevant questions is for the Plus account. The functionality matrix is great as an overview, and the links that it leads to are useful. However, to get the buy-in from stakeholders and decision makers, it would be beneficial to have an all inclusive document that contains the all the features available in Plus (basically why it's better upgrade to the Plus account--or even required if we need it to use for presentations, etc.) and the pricing structure for it. Currently, the only information for pricing is in the extension itself when you sign up, and is difficult to share that. Is the pricing truly $10 a month and nothing else? Thanks again for all your help up to this point, Melody
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06-21-2019
05:59 AM
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Hi Clint, Thank you for the heads up! No worries. I know you all are pretty quick to respond so I know you guys must be busy! 🙂 Thank you for the additional details in the functionality matrix along with links to what each item specifically means. Just to reiterate, we are wondering if we are allowed to use the software on a complimentary account to generate maps to show patients and other organizations where we provide care in our region, or if we need a Plus account to do that. Regardless, it seems that the embed map extent feature, as well as being able to use the My Content feature if I would like to create my own layers in ArcGIS Online like I did previously before the upgrade. I'm looking forward to hearing back. Best, Melody
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06-13-2019
12:27 PM
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